Golden Gate Regional Center Inc
Director, Regional Center Services
Golden Gate Regional Center Inc, San Francisco, California, United States, 94199
Director, Regional Center Services
Starting Salary Range: $128,167 - $153,800
GGRC is looking to hire a Director. Regional Center Services to lead and oversee the agency’s Lanterman Act (Ongoing) case management efforts. The RCS Director position is charged with developing and facilitating a team of Managers and other specialty staff to support the efforts of GGRC Social Workers. The position provides consultation and support on the most challenging and complex situations of those served by the agency. The position reviews and implements efficient and effective work processes related to laws, regulations, directives and the agency’s strategic plans and goals.
This position will be based out of our office in San Francisco (Possibility of working from San Mateo or Marin Offices) in a hybrid schedule. This role will require some local travel within the Counties of San Francisco, San Mateo and Marin. In addition, occasional travel to sites throughout California maybe required. Access to a reliable and registered automobile is required.
Responsibilities
Oversees all Social Work activities including Lanterman Services (for ages 3 and older) and the Self‑determination Program.
Serves as a member of the Management Advisory Committee, contributing to agency‑wide strategic and operations decision making.
Coordinates with Executive Director, Department Directors, and other key staff on all aspects of case management for individuals served by the regional center who are 3 years old and older.
Informs organizational restructuring decisions based on growth in those served, their evolving needs and developments in service options.
Assesses, reviews, and approves funding requests, including but not limited to, Service Code 024 (Purchase Reimbursements), Help Fund requests, and other specialized funding for individuals served, ensuring alignment with GGRC policies and Purchase of Service Guidelines.
Models, practices and teaches Person‑Centered Thinking, Planning and Action.
Reviews changes in statutes, regulations, Department of Developmental Services (DDS) Directives and best and promising practices and leads efforts to implement and streamline responses to these changes.
Coordinates and oversees the on‑call coverage for the Regional Center Services.
Staff Management
Interview, Hire, Train, and Supervise staff
Provide staff with guidance and feedback on performance
Hold regular group, department, and individual staff meetings to disseminate information and provide opportunities for feedback on operations
Manage workflow ensuring individual and Department goals are being met
Assure the development and implementation of in‑service and leadership training for case management staff
Recommend specific training and conferences for staff to attend and continuing activity for professional expertise
Administration/Organizational Support
Establish and maintain current agency policies pertaining to the responsibilities of the Social Work Services Department, including oversight of revisions to the agency’s Case Management Manual
Acts as Executive Director Designee for exceptions to the agency’s Purchase of Service Guidelines
Develops and maintains metrics for development, documentation and evaluation of the effectiveness of all case management services
Provide Leadership in the development and delivery of social work and case management service provided
Review and maintain current with the professional literature
Review proposed laws and regulations and give input as necessary
Ensures compliance with applicable Federal, State and Local Laws and Regulations
Community Outreach
Represent the agency in community committees, efforts and planning groups, as appropriate
Facilitate Community trainings and presentations
Attend and participate in GGRC Public Meetings as requested and as appropriate.
Attend quarterly meetings of the Directors Group of Association of Regional Center Agencies (ARCA)
Participate in special projects, and assist with additional duties or tasks, as assigned
Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act
Education/Experience
Master’s degree in social work or related human services field
10+ years post‑graduate work with the developmentally disabled
5+ years in supervision at a social service or similar agency providing case management services
3+ years’ experience working in a Regional Center
Skills
Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation
Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner
Ability to operate basic office equipment, including scanners, copiers, faxes, phones
Ability to lead large, multidisciplinary teams through complex organizational and regulatory changes.
Ability to interpret and operationalize complex statutes, regulations, and DDS directives.
Strong analytical and systems‑thinking skills to assess trends and program effectiveness.
Demonstrated proficiency with the office technology and productivity tools and data systems.
Ability to interpret and apply a variety of legal requirements and policy standards
Ability to prepare statistical and narrative reports
Strong negotiation skills to balance organizational priorities while achieving effective outcomes.
Knowledge of budgeting processes
Knowledge of the social and developmental needs of the population served and community resources
Knowledge of the principles of advocacy and community organization
Knowledge of case management philosophies, techniques and procedures
Competency Traits
Understand and adapt strategies to drive agency mission
Implement systems to establish quality service standards
Conduct needs assessment through problem identification and analysis
Think critically in decision making and problem solving; actively explore the pros and cons of options that will impact the agency as a whole
Take initiative and be proactive in improving performance
Build partnerships and trusts through collaboration, active listening and an openness to new ideas
Understand and effectively react/adapt to multiple and competing priorities on the job; use knowledge and expertise to focus on key job outcomes
Provide team with direction and purpose focused on client outcomes and values
Coach and support staff by making self accessible and providing real‑time feedback
Empower staff on assessment of ability
Address performance and hold people accountable
Demonstrate respect and cultural awareness; effectively manage own reactions
Serve as a resource and mentor on service coordination and meaningful choice
Desired Qualifications
Experience in multi‑cultural settings and/or multi‑lingual capacity
What are the benefits to working with GGRC? We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage.
10% employer contribution to a 403(b) retirement account to help you save for the future!
GENEROUS TIME OFF BENEFITS!!! No really, we mean generous:
13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education.
What makes GGRC so special? GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.
GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person‑served, family member or other stakeholder).
How to apply: GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.
Golden Gate Regional Center is an Equal Opportunity Employer.
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This position will be based out of our office in San Francisco (Possibility of working from San Mateo or Marin Offices) in a hybrid schedule. This role will require some local travel within the Counties of San Francisco, San Mateo and Marin. In addition, occasional travel to sites throughout California maybe required. Access to a reliable and registered automobile is required.
Responsibilities
Oversees all Social Work activities including Lanterman Services (for ages 3 and older) and the Self‑determination Program.
Serves as a member of the Management Advisory Committee, contributing to agency‑wide strategic and operations decision making.
Coordinates with Executive Director, Department Directors, and other key staff on all aspects of case management for individuals served by the regional center who are 3 years old and older.
Informs organizational restructuring decisions based on growth in those served, their evolving needs and developments in service options.
Assesses, reviews, and approves funding requests, including but not limited to, Service Code 024 (Purchase Reimbursements), Help Fund requests, and other specialized funding for individuals served, ensuring alignment with GGRC policies and Purchase of Service Guidelines.
Models, practices and teaches Person‑Centered Thinking, Planning and Action.
Reviews changes in statutes, regulations, Department of Developmental Services (DDS) Directives and best and promising practices and leads efforts to implement and streamline responses to these changes.
Coordinates and oversees the on‑call coverage for the Regional Center Services.
Staff Management
Interview, Hire, Train, and Supervise staff
Provide staff with guidance and feedback on performance
Hold regular group, department, and individual staff meetings to disseminate information and provide opportunities for feedback on operations
Manage workflow ensuring individual and Department goals are being met
Assure the development and implementation of in‑service and leadership training for case management staff
Recommend specific training and conferences for staff to attend and continuing activity for professional expertise
Administration/Organizational Support
Establish and maintain current agency policies pertaining to the responsibilities of the Social Work Services Department, including oversight of revisions to the agency’s Case Management Manual
Acts as Executive Director Designee for exceptions to the agency’s Purchase of Service Guidelines
Develops and maintains metrics for development, documentation and evaluation of the effectiveness of all case management services
Provide Leadership in the development and delivery of social work and case management service provided
Review and maintain current with the professional literature
Review proposed laws and regulations and give input as necessary
Ensures compliance with applicable Federal, State and Local Laws and Regulations
Community Outreach
Represent the agency in community committees, efforts and planning groups, as appropriate
Facilitate Community trainings and presentations
Attend and participate in GGRC Public Meetings as requested and as appropriate.
Attend quarterly meetings of the Directors Group of Association of Regional Center Agencies (ARCA)
Participate in special projects, and assist with additional duties or tasks, as assigned
Maintain all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act
Education/Experience
Master’s degree in social work or related human services field
10+ years post‑graduate work with the developmentally disabled
5+ years in supervision at a social service or similar agency providing case management services
3+ years’ experience working in a Regional Center
Skills
Written communication: ability to develop standard business communications, using proper grammar, spelling and punctuation
Oral communication: ability to convey complex information and ideas in a clear, concise and professional manner
Ability to operate basic office equipment, including scanners, copiers, faxes, phones
Ability to lead large, multidisciplinary teams through complex organizational and regulatory changes.
Ability to interpret and operationalize complex statutes, regulations, and DDS directives.
Strong analytical and systems‑thinking skills to assess trends and program effectiveness.
Demonstrated proficiency with the office technology and productivity tools and data systems.
Ability to interpret and apply a variety of legal requirements and policy standards
Ability to prepare statistical and narrative reports
Strong negotiation skills to balance organizational priorities while achieving effective outcomes.
Knowledge of budgeting processes
Knowledge of the social and developmental needs of the population served and community resources
Knowledge of the principles of advocacy and community organization
Knowledge of case management philosophies, techniques and procedures
Competency Traits
Understand and adapt strategies to drive agency mission
Implement systems to establish quality service standards
Conduct needs assessment through problem identification and analysis
Think critically in decision making and problem solving; actively explore the pros and cons of options that will impact the agency as a whole
Take initiative and be proactive in improving performance
Build partnerships and trusts through collaboration, active listening and an openness to new ideas
Understand and effectively react/adapt to multiple and competing priorities on the job; use knowledge and expertise to focus on key job outcomes
Provide team with direction and purpose focused on client outcomes and values
Coach and support staff by making self accessible and providing real‑time feedback
Empower staff on assessment of ability
Address performance and hold people accountable
Demonstrate respect and cultural awareness; effectively manage own reactions
Serve as a resource and mentor on service coordination and meaningful choice
Desired Qualifications
Experience in multi‑cultural settings and/or multi‑lingual capacity
What are the benefits to working with GGRC? We offer a comprehensive benefits package including Medical and Dental benefits with a generous employer contribution and additional employer paid Life, Disability and Vision coverage.
10% employer contribution to a 403(b) retirement account to help you save for the future!
GENEROUS TIME OFF BENEFITS!!! No really, we mean generous:
13 vacation days, 15 sick days, 11 paid holidays, 6 personal holidays, and up to 5 paid days for continuing education.
What makes GGRC so special? GGRC values diversity, we believe in creating an environment where people of all backgrounds can collaborate to find solutions to complex problems. We are community minded and passionate.
GGRC values each person as a full, robust, and unique individual and interacts with each person in a manner that is respectful and responsive. We endeavor to place each person at the center of his, her or their own life. We approach each person as an expert on his, her or their own life and identity with a clear and attentive inquiry into what is important to, as well as important for, that one person (whether coworker or person‑served, family member or other stakeholder).
How to apply: GGRC values diversity; people of all backgrounds are encouraged to apply. Please complete the application and submit your most recent resume. If you feel that the questions do not accurately capture what you have to offer Golden Gate Regional Center, you are also welcome to attach a cover letter. Applications are being reviewed on a rolling basis so we encourage you to submit yours soon. We look forward to reading your application.
Golden Gate Regional Center is an Equal Opportunity Employer.
#J-18808-Ljbffr