WMH
Corporate Aftermarket Support Specialist (EntryMid Level Growth Role)
WMH, Charlotte, North Carolina, United States, 28202
Corporate Aftermarket Support Specialist (EntryMid Level Growth Role)
Forklifts | Material Handling | Operations Support | Parts & Service | Corporate Aftermarket Location: WMH Corporate HQ
Charlotte, NC Division: Aftermarket | Operations Support | Customer Experience Level: EntryMid Level | High-Growth Track Join WMH
Where Aftermarket Excellence Meets Industry Innovation At WMH, we don't hire for today
we hire for who you can become. This Corporate Aftermarket Support Specialist role is a career-launch opportunity for driven, detail-oriented professionals looking to break into corporate aftermarket operations with real visibility, hands-on experience, and a clear path to advancement. If you love: Fast-paced operations Being the go-to problem solver Working across service, parts, technicians & customers And growing into leadership This role was built for you. This role is designed for entry to mid-level professionals. Highly seasoned aftermarket managers or senior-level veterans may find this role below their experience level. Your Mission
You are the corporate connector that keeps WMH's aftermarket engine running smoothly across: Branches Technicians Parts & Service Teams OEMs Customers You bring clarity, coordination, and consistency to everything aftermarket. What You'll Do Customer & Dealer Support (High Priority) Provide high-level parts & service support for WMH branches and customers Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations Assist with equipment records, repair coordination, and customer communication Support Linde/other OEM programs, portals, policies & compliance Service & Parts Coordination Work closely with Service Managers, Parts Teams, & Regional Directors Track open work orders, parts shortages, backorders, and ETA updates Support quoting, job scheduling, PM program coordination & contract maintenance Monitor fleet health, PM compliance, and equipment uptime Aftermarket Process Optimization Standardize best practices across Service, Parts, Warranty, & Support Help with reporting, KPI tracking, and operational improvement Support corporate initiatives: safety, productivity, efficiency, & customer experience Safety, Compliance & Technician Training Support (NEW
High Impact) Monitor EHS Safety Compliance
Assist with oversight of WMH's EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation. Track Training Completion & Compliance
Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones. New-Hire Technician Training Coordination
Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones. Partner With Corporate EHS & Leadership
Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths. Systems You'll Learn Systems & Data Management Dealer/OEM Portals Fleet Database Service CRM Parts Ordering Platforms Warranty Management Systems You'll become a corporate systems specialist. What You Bring (Your Strengths)
Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations Knowledge of parts, service, warranty, or technical support Strong customer service and communication skills Ability to coordinate multiple moving parts under pressure Tech-savvy
systems, databases, reporting & process tracking Problem-solver mindset
you see roadblocks and create solutions Organized, detail-focused, reliable Why THIS Role Matters This role is the bridge between: Technicians Branches Corporate OEMs Customers You directly influence: Equipment uptime Customer satisfaction Technician success Aftermarket growth What WMH Offers You
Competitive Pay + Performance Opportunities We reward expertise, performance, and growth
not just tenure. Premium Full Benefits Package Medical, Dental, Vision Life insurance & AD&D HSA & PPO options Company-paid benefits Real Career Advancement Aftermarket is one of our fastest-growing divisions. Growth paths include: Corporate Aftermarket Coordinator Parts Manager Service Manager Warranty Specialist OEM Programs Specialist Operations Leader Training & Development OEM certifications WMH leadership training Systems Mastery training Corporate & Regional Mentorship Culture That Wins At WMH, you're not a number
you're a difference-maker. We believe in: Ownership Integrity Initiative Growth Excellence Teamwork We win together. We grow together. We protect our people. About WMH
WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations. Why WMH? We're Built Different. Exclusive Linde Material Handling partnership Industry-leading automation & fleet tech Leadership development at every level Top-tier pay + long-term stability Culture built on innovation, accountability & growth Ready to Launch Your Career?
This isn't a parking spot. This is a launchpad. If you're ready to: Stop watching growth Start building it And shape the future of aftermarket operations Equal Employment Opportunity
At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all
regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive. Accessibility If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you. Your Career Has a Future Here We don't just offer jobs
we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it's recognized and developed. Explore Opportunities: https://wmhsolutions.pinpointhq.com Our Hiring Process
Stage 1: Applied Stage 2: Shortlisted Stage 3: Hiring Manager Interview Stage 4: Regional Director Interview Stage 5: Final Review Stage 6: Pre-Employment Checks Stage 7: Formal Offer Find out more Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest
Forklifts | Material Handling | Operations Support | Parts & Service | Corporate Aftermarket Location: WMH Corporate HQ
Charlotte, NC Division: Aftermarket | Operations Support | Customer Experience Level: EntryMid Level | High-Growth Track Join WMH
Where Aftermarket Excellence Meets Industry Innovation At WMH, we don't hire for today
we hire for who you can become. This Corporate Aftermarket Support Specialist role is a career-launch opportunity for driven, detail-oriented professionals looking to break into corporate aftermarket operations with real visibility, hands-on experience, and a clear path to advancement. If you love: Fast-paced operations Being the go-to problem solver Working across service, parts, technicians & customers And growing into leadership This role was built for you. This role is designed for entry to mid-level professionals. Highly seasoned aftermarket managers or senior-level veterans may find this role below their experience level. Your Mission
You are the corporate connector that keeps WMH's aftermarket engine running smoothly across: Branches Technicians Parts & Service Teams OEMs Customers You bring clarity, coordination, and consistency to everything aftermarket. What You'll Do Customer & Dealer Support (High Priority) Provide high-level parts & service support for WMH branches and customers Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations Assist with equipment records, repair coordination, and customer communication Support Linde/other OEM programs, portals, policies & compliance Service & Parts Coordination Work closely with Service Managers, Parts Teams, & Regional Directors Track open work orders, parts shortages, backorders, and ETA updates Support quoting, job scheduling, PM program coordination & contract maintenance Monitor fleet health, PM compliance, and equipment uptime Aftermarket Process Optimization Standardize best practices across Service, Parts, Warranty, & Support Help with reporting, KPI tracking, and operational improvement Support corporate initiatives: safety, productivity, efficiency, & customer experience Safety, Compliance & Technician Training Support (NEW
High Impact) Monitor EHS Safety Compliance
Assist with oversight of WMH's EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation. Track Training Completion & Compliance
Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones. New-Hire Technician Training Coordination
Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones. Partner With Corporate EHS & Leadership
Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths. Systems You'll Learn Systems & Data Management Dealer/OEM Portals Fleet Database Service CRM Parts Ordering Platforms Warranty Management Systems You'll become a corporate systems specialist. What You Bring (Your Strengths)
Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations Knowledge of parts, service, warranty, or technical support Strong customer service and communication skills Ability to coordinate multiple moving parts under pressure Tech-savvy
systems, databases, reporting & process tracking Problem-solver mindset
you see roadblocks and create solutions Organized, detail-focused, reliable Why THIS Role Matters This role is the bridge between: Technicians Branches Corporate OEMs Customers You directly influence: Equipment uptime Customer satisfaction Technician success Aftermarket growth What WMH Offers You
Competitive Pay + Performance Opportunities We reward expertise, performance, and growth
not just tenure. Premium Full Benefits Package Medical, Dental, Vision Life insurance & AD&D HSA & PPO options Company-paid benefits Real Career Advancement Aftermarket is one of our fastest-growing divisions. Growth paths include: Corporate Aftermarket Coordinator Parts Manager Service Manager Warranty Specialist OEM Programs Specialist Operations Leader Training & Development OEM certifications WMH leadership training Systems Mastery training Corporate & Regional Mentorship Culture That Wins At WMH, you're not a number
you're a difference-maker. We believe in: Ownership Integrity Initiative Growth Excellence Teamwork We win together. We grow together. We protect our people. About WMH
WMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations. Why WMH? We're Built Different. Exclusive Linde Material Handling partnership Industry-leading automation & fleet tech Leadership development at every level Top-tier pay + long-term stability Culture built on innovation, accountability & growth Ready to Launch Your Career?
This isn't a parking spot. This is a launchpad. If you're ready to: Stop watching growth Start building it And shape the future of aftermarket operations Equal Employment Opportunity
At WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where they're respected, supported, and valued. We provide equal employment opportunities to all
regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive. Accessibility If you need an accommodation during the hiring process, we're here to help. Please reach out and we'll gladly support you. Your Career Has a Future Here We don't just offer jobs
we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where it's recognized and developed. Explore Opportunities: https://wmhsolutions.pinpointhq.com Our Hiring Process
Stage 1: Applied Stage 2: Shortlisted Stage 3: Hiring Manager Interview Stage 4: Regional Director Interview Stage 5: Final Review Stage 6: Pre-Employment Checks Stage 7: Formal Offer Find out more Not quite right? Register your interest to be notified of any roles that come along that meet your criteria. Register Your Interest