The SPEAK Center for Language and Learning
Bilingual Office Manager
The SPEAK Center for Language and Learning, Chandler, Arizona, United States, 85286
Bilingual Office Manager
At The SPEAK Center we believe that communication is an integral part of our lives and should be accessible to everyone. Our mission is to provide quality life-changing therapy to all. We offer clinic based, school-based and in-home speech and occupational therapy services throughout the valley. The SPEAK Center is based out of Chandler, AZ. We are looking for a full time bilingual Office Manager to join our small but mighty team! The Office Manager is responsible for office manager duties in a practice using specific knowledge of medical terminology and clinic procedures. The ideal candidate will lead daily operations along with helping to create a unique experience and customized value proposition for our patients. This individual will be a strong communicator via telephone, email, and in person as the first line of contact between patients and the office. Responsibilities: Effectively manage office operations, processes, staff scheduling, and assure excellent SPEAK Center brand experience for all. Answer telephones and direct calls to appropriate staff. Assist with scheduling appointments. Manage patient authorizations. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Transmit correspondence or medical records by mail, e-mail, or fax. Maintain medical records, technical library, or correspondence files. Receive and route messages or documents to appropriate staff. Send documents, case histories, or forms, such as intake or insurance forms and maintain them securely. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Maintain therapist certification records and update as needed. Compile and record medical charts, reports, or correspondence, using a computer or related digital devices. All other duties as assigned. Requirements: Bilingual (English and Spanish) experience is required. Bachelor's degree in healthcare administration preferred or equivalent Medical Office Manager certification preferred. Previous work-related skills, knowledge, and 3+ years of experience in a clinical environment. Experience working with children. Proficient in technology and digital tools such as Google Suite, Excel, etc.. Experience managing electronic medical records. Must have a high level of accuracy. Success Factors / Job Competencies: Working with computers
Using computers and computer systems (including hardware and software) program, enter data, or process information. Performing for or working directly with the public
Performing for people or dealing directly with the public. This includes serving customers, receiving clients or guests. Making decisions and solving problems
Analyzing information and evaluating results to choose the best solution and solve problems. Organizing, planning, and prioritizing work
Developing specific goals and plans to prioritize, organize, and accomplish your work. Resolving conflicts and negotiating with patients
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Performance Standards: Being honest and ethical. Willingness to be accountable for results. Being careful about detail and thorough in completing work tasks. Maintaining a professional work environment. Being sensitive to others' needs and feelings, while being understanding and helpful on the job. Willingness to take on responsibilities and challenges.
At The SPEAK Center we believe that communication is an integral part of our lives and should be accessible to everyone. Our mission is to provide quality life-changing therapy to all. We offer clinic based, school-based and in-home speech and occupational therapy services throughout the valley. The SPEAK Center is based out of Chandler, AZ. We are looking for a full time bilingual Office Manager to join our small but mighty team! The Office Manager is responsible for office manager duties in a practice using specific knowledge of medical terminology and clinic procedures. The ideal candidate will lead daily operations along with helping to create a unique experience and customized value proposition for our patients. This individual will be a strong communicator via telephone, email, and in person as the first line of contact between patients and the office. Responsibilities: Effectively manage office operations, processes, staff scheduling, and assure excellent SPEAK Center brand experience for all. Answer telephones and direct calls to appropriate staff. Assist with scheduling appointments. Manage patient authorizations. Greet visitors, ascertain purpose of visit, and direct them to appropriate staff. Transmit correspondence or medical records by mail, e-mail, or fax. Maintain medical records, technical library, or correspondence files. Receive and route messages or documents to appropriate staff. Send documents, case histories, or forms, such as intake or insurance forms and maintain them securely. Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records. Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records. Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies. Maintain therapist certification records and update as needed. Compile and record medical charts, reports, or correspondence, using a computer or related digital devices. All other duties as assigned. Requirements: Bilingual (English and Spanish) experience is required. Bachelor's degree in healthcare administration preferred or equivalent Medical Office Manager certification preferred. Previous work-related skills, knowledge, and 3+ years of experience in a clinical environment. Experience working with children. Proficient in technology and digital tools such as Google Suite, Excel, etc.. Experience managing electronic medical records. Must have a high level of accuracy. Success Factors / Job Competencies: Working with computers
Using computers and computer systems (including hardware and software) program, enter data, or process information. Performing for or working directly with the public
Performing for people or dealing directly with the public. This includes serving customers, receiving clients or guests. Making decisions and solving problems
Analyzing information and evaluating results to choose the best solution and solve problems. Organizing, planning, and prioritizing work
Developing specific goals and plans to prioritize, organize, and accomplish your work. Resolving conflicts and negotiating with patients
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Performance Standards: Being honest and ethical. Willingness to be accountable for results. Being careful about detail and thorough in completing work tasks. Maintaining a professional work environment. Being sensitive to others' needs and feelings, while being understanding and helpful on the job. Willingness to take on responsibilities and challenges.