New River Community College
Assistant Director, Project Management and Business Solutions
New River Community College, La Plata, Maryland, United States, 20646
Position Summary
Located 45 minutes from the Nation's Capital, nestled in a history-rich community of southern Maryland, The College of Southern Maryland (CSM) has been twice named in the top 150 community colleges by the Aspen Institute with academic programs in over 100 disciplines. CSM is among America's top 100 producers of Minority associate degrees in twenty categories, according to Diverse Issues in Higher Education. CSM offers excellent health insurance benefits; State Retirement Pension plan; wellness programs; Code Green early closure Fridays in the summer; college closure for spring break and several major holidays, including the week between Christmas and New Year; and for several days in March for Spring Break. We are an innovative institution committed to student success and well known for our flexibility to meet student and community needs.
Specific Duties and Responsibilities This position provides support in the design, implementation, and evaluation of IT initiatives related to projects and business process improvement efforts across the college. The role coordinates, monitors, and reports on technology projects that include but are not limited to discovery, design, development, and implementation across all CSM campuses and sites for both stakeholders and IT professionals. Mentors and guides IT stakeholders to create, execute, manage, and enhance enterprise-wide IT services and operational processes. Oversees the entire project life cycle, ensuring regular communication with executive stakeholders to foster trust and transparency between IT and other functional units. Utilizes industry‑recognized methodologies to ensure compliance with standards and requirements, delivering ongoing reports on progress and performance to stakeholders. This position reports to the Director of Project Management and Business Solutions.
40% Project Planning and Management Mentors and guides IT projects using project management tools and techniques to avoid project delays and resolve issues as they arise. Develops and maintains robust systems and methods for the reliable delivery of projects. Works with stakeholders to evaluate project scope and determine priority within an established project schedule. Fosters support for project management methodology throughout the community, including all functional areas in the college. Utilizes a review process that evaluates project success criteria after go‑live to assure full value capture and continuous improvement opportunities. Sets criteria for determination of project priority and works with stakeholders to monitor and report on progress. Assists with project completion where possible. Monitors quality of placements and conducts site visits. Responsible for all aspects of the client relationship and deliverables.
10% Stakeholder Management and Engagement Collaborates with department heads and staff to understand their IT needs and implement effective enterprise IT solutions. Communicates IT strategies, initiatives, and performance goals to stakeholders. Develops external relationships, as appropriate, to identify and keep abreast of emerging trends and opportunities in IT. Offers project management training to stakeholders.
10% Research and Analysis Conducts market research to identify potential solutions based on stakeholder needs, requirements, opportunities, and potential partners. Analyzes the performance and impact of partnership activities and provides insights and recommendations. Stays informed about industry developments and best practices in engagement and collaboration.
10% Advocacy and Outreach Represents the organization at industry events, conferences, and networking opportunities. Organizes and participates in workshops, seminars, and other outreach activities. Builds a network of contacts within industry‑related sectors. Chairs the Project Management Community of Practice (PMCoP).
15% Business Process Improvement Identifies and reviews current business practices and recommends desired outcome solutions. Interviews stakeholders to obtain their desired state of operations. Provides recommended solutions to eliminate waste, improve time to delivery, and make business processes faster and more efficient. Assists with the design and implementation of new business processes.
15% Reporting and Documentation Develops or employs methods for tracking and reporting on the work done by IT. Documents best practices and lessons learned from projects. Additional duties include assisting in the preparation of the college's Master Technology Plan, assisting in the completion of the technology portion of capital projects, and performing related tasks as required.
Minimum Education and Training
Bachelor's degree in business, project management, information management, computer science or related field is required.
Minimum three years of experience leading and/or overseeing projects.
Experience in project management principles and tools focused on information system technologies.
Ability to plan and execute multiple, complex technical projects concurrently.
Work experience and proficiency with Microsoft Office is desired.
Excellent communications (written and oral), customer service and problem‑solving skills.
Experience leading technical teams.
Experience providing end‑user training in individual and group environments.
Preferred Education and Experience
Master's degree in business, project management, information management, computer science or related field is required.
5+ years of experience leading and/or overseeing projects.
Higher education background.
Licenses, Certifications, or Additional Requirements
Project Management Professional (PMP) desired.
Scrum Master Certification desired.
Lean Six Sigma desired.
Minimum Qualifications and Standards Required Knowledge, Skills, and Abilities
Familiarity with automated project management tools.
Work experience and proficiency with Microsoft Office.
Excellent interpersonal and public speaking skills.
Experience leading user acceptance testing (UAT).
Effective leadership ability and customer service skills.
Project Management experience using project methodology.
Experience using process improvement methodology (e.g., LEAN Six Sigma).
Experience leading successful project implementations and process improvement initiatives.
Experience using various project management and Agile methodologies.
Experience with enterprise resource platforms (ERP).
Strategic planning.
Provide recommendation to others for producing effective business outcomes on a consistent basis.
Use creativity and innovation to meet the daily demands of campus technology needs within the guidance of industry guidelines.
Analyze processes and be effective with organizing people and activities, separating and combining tasks into efficient workflows.
Recognize what to measure and the opportunities for synergy and integration.
Simplify complex processes and maximize resources.
Provide guidance and contribute to the achievement of the overall college goal, working closely with all administrative levels of the college.
Share wins and successes, foster strong team dynamics and empower teams to face issues and develop solutions.
Manage cost center of $5 thousand and multiple projects up to $2 million.
PHYSICAL DEMANDS The work is mostly sedentary and may require exerting up to 10 pounds of force occasionally and/or negligible force frequently or constantly.
WORK ENVIRONMENT Work is performed in a relatively safe and secure work environment.
General Employment Information The College of Southern Maryland is an Equal Opportunity Employer.
Background Checks The College of Southern Maryland conducts background checks to ensure the safety and well‑being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.
Conflict of Interest policy No College of Southern Maryland employee shall engage in or have a financial interest, directly or indirectly, in any activity that conflicts or raises a reasonable question of conflict with their duties and responsibilities. CSM Employees shall not at any time engage in any outside employment or independent consulting that would adversely affect their employment status or performance as employees at the college, create a conflict of interest, or, with the exception of constitutionally protected activities, would compromise or embarrass the college, or adversely affect professional standing. Any full‑time college employee who also holds a full‑time position or its equivalent in consulting elsewhere (whether permanent or seasonal) will be deemed to have a conflict of interest and will be asked to resign from one of the full‑time positions. Full‑time employees must promptly disclose in writing, on a form available from the Human Resources Office, to the college all other full‑time employment or its equivalent in independent consulting.
Employment Frequently Asked Questions Click here to find our frequently asked questions: https://www.csmd.edu/employment/frequently-asked-questions/index.html
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Specific Duties and Responsibilities This position provides support in the design, implementation, and evaluation of IT initiatives related to projects and business process improvement efforts across the college. The role coordinates, monitors, and reports on technology projects that include but are not limited to discovery, design, development, and implementation across all CSM campuses and sites for both stakeholders and IT professionals. Mentors and guides IT stakeholders to create, execute, manage, and enhance enterprise-wide IT services and operational processes. Oversees the entire project life cycle, ensuring regular communication with executive stakeholders to foster trust and transparency between IT and other functional units. Utilizes industry‑recognized methodologies to ensure compliance with standards and requirements, delivering ongoing reports on progress and performance to stakeholders. This position reports to the Director of Project Management and Business Solutions.
40% Project Planning and Management Mentors and guides IT projects using project management tools and techniques to avoid project delays and resolve issues as they arise. Develops and maintains robust systems and methods for the reliable delivery of projects. Works with stakeholders to evaluate project scope and determine priority within an established project schedule. Fosters support for project management methodology throughout the community, including all functional areas in the college. Utilizes a review process that evaluates project success criteria after go‑live to assure full value capture and continuous improvement opportunities. Sets criteria for determination of project priority and works with stakeholders to monitor and report on progress. Assists with project completion where possible. Monitors quality of placements and conducts site visits. Responsible for all aspects of the client relationship and deliverables.
10% Stakeholder Management and Engagement Collaborates with department heads and staff to understand their IT needs and implement effective enterprise IT solutions. Communicates IT strategies, initiatives, and performance goals to stakeholders. Develops external relationships, as appropriate, to identify and keep abreast of emerging trends and opportunities in IT. Offers project management training to stakeholders.
10% Research and Analysis Conducts market research to identify potential solutions based on stakeholder needs, requirements, opportunities, and potential partners. Analyzes the performance and impact of partnership activities and provides insights and recommendations. Stays informed about industry developments and best practices in engagement and collaboration.
10% Advocacy and Outreach Represents the organization at industry events, conferences, and networking opportunities. Organizes and participates in workshops, seminars, and other outreach activities. Builds a network of contacts within industry‑related sectors. Chairs the Project Management Community of Practice (PMCoP).
15% Business Process Improvement Identifies and reviews current business practices and recommends desired outcome solutions. Interviews stakeholders to obtain their desired state of operations. Provides recommended solutions to eliminate waste, improve time to delivery, and make business processes faster and more efficient. Assists with the design and implementation of new business processes.
15% Reporting and Documentation Develops or employs methods for tracking and reporting on the work done by IT. Documents best practices and lessons learned from projects. Additional duties include assisting in the preparation of the college's Master Technology Plan, assisting in the completion of the technology portion of capital projects, and performing related tasks as required.
Minimum Education and Training
Bachelor's degree in business, project management, information management, computer science or related field is required.
Minimum three years of experience leading and/or overseeing projects.
Experience in project management principles and tools focused on information system technologies.
Ability to plan and execute multiple, complex technical projects concurrently.
Work experience and proficiency with Microsoft Office is desired.
Excellent communications (written and oral), customer service and problem‑solving skills.
Experience leading technical teams.
Experience providing end‑user training in individual and group environments.
Preferred Education and Experience
Master's degree in business, project management, information management, computer science or related field is required.
5+ years of experience leading and/or overseeing projects.
Higher education background.
Licenses, Certifications, or Additional Requirements
Project Management Professional (PMP) desired.
Scrum Master Certification desired.
Lean Six Sigma desired.
Minimum Qualifications and Standards Required Knowledge, Skills, and Abilities
Familiarity with automated project management tools.
Work experience and proficiency with Microsoft Office.
Excellent interpersonal and public speaking skills.
Experience leading user acceptance testing (UAT).
Effective leadership ability and customer service skills.
Project Management experience using project methodology.
Experience using process improvement methodology (e.g., LEAN Six Sigma).
Experience leading successful project implementations and process improvement initiatives.
Experience using various project management and Agile methodologies.
Experience with enterprise resource platforms (ERP).
Strategic planning.
Provide recommendation to others for producing effective business outcomes on a consistent basis.
Use creativity and innovation to meet the daily demands of campus technology needs within the guidance of industry guidelines.
Analyze processes and be effective with organizing people and activities, separating and combining tasks into efficient workflows.
Recognize what to measure and the opportunities for synergy and integration.
Simplify complex processes and maximize resources.
Provide guidance and contribute to the achievement of the overall college goal, working closely with all administrative levels of the college.
Share wins and successes, foster strong team dynamics and empower teams to face issues and develop solutions.
Manage cost center of $5 thousand and multiple projects up to $2 million.
PHYSICAL DEMANDS The work is mostly sedentary and may require exerting up to 10 pounds of force occasionally and/or negligible force frequently or constantly.
WORK ENVIRONMENT Work is performed in a relatively safe and secure work environment.
General Employment Information The College of Southern Maryland is an Equal Opportunity Employer.
Background Checks The College of Southern Maryland conducts background checks to ensure the safety and well‑being of the College's staff and students. The final candidate for this position will be subject to the following background checks: Criminal History Check and Sex Offender Registry Check.
Conflict of Interest policy No College of Southern Maryland employee shall engage in or have a financial interest, directly or indirectly, in any activity that conflicts or raises a reasonable question of conflict with their duties and responsibilities. CSM Employees shall not at any time engage in any outside employment or independent consulting that would adversely affect their employment status or performance as employees at the college, create a conflict of interest, or, with the exception of constitutionally protected activities, would compromise or embarrass the college, or adversely affect professional standing. Any full‑time college employee who also holds a full‑time position or its equivalent in consulting elsewhere (whether permanent or seasonal) will be deemed to have a conflict of interest and will be asked to resign from one of the full‑time positions. Full‑time employees must promptly disclose in writing, on a form available from the Human Resources Office, to the college all other full‑time employment or its equivalent in independent consulting.
Employment Frequently Asked Questions Click here to find our frequently asked questions: https://www.csmd.edu/employment/frequently-asked-questions/index.html
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