International Executive Service Corps
Account Coordinator
International Executive Service Corps, Chicago, Illinois, United States, 60290
About Anuvu
For over a decade, our clients in aviation and maritime have used our technology-driven products and services to keep their passengers entertained and connected to the things they love, from anywhere in the world. Brands such as United Airlines, Norwegian Cruise Lines, Singapore Airlines and Celebrity Cruises have trusted us to provide solutions from high-speed broadband internet to movies, television and games.
Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.
Be Part of the Movement Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.
Role Summary An Account Coordinator is responsible for working with the account management team to continually support and build a long-term relationship with one of our largest clients. The Account Coordinator will support the Account Director in the day-to-day management of the account to ensure that service is delivered to the standards required by both Anuvu and the customer.
Location: Chicago, IL USA
Remote Options: This role will be a remote position working from your home office.
What You’ll Be Doing
Provide our clients with the best customer experience in the industry
Ensure the timely and successful delivery of our solutions according to customer needs, objectives and SLA's.
Manage day-to-day service delivery in partnership with the Content Curation and Content Operations teams.
Clearly communicate the progress of initiatives to internal and external stakeholders.
Build and maintain strong, long-lasting relationships
Exemplify the company core values and behaviors.
Expectations
Ability to juggle multiple tasks, whilst maintaining attention to detail.
Experience reviewing and interpreting data sets
Flexible approach to working time, to meet the needs of our customers
What We’re Looking For
Previous experience in an account management or customer service oriented supporting role
Demonstrable ability to communicate, present and influence key stakeholders.
Experience with MS Excel data analysis tools preferred but not required
Experience with MS Suite of tools preferred but not required
Design thinking and some design tool experience preferred but not required
AI and emerging technologies - Not essential, though the ideal candidate demonstrates curiosity (but not reliance) in tools like Large Language Models (e.g., ChatGPT) and can swiftly adapt to new innovations for workflow improvements.
This Might Be the Right Place if You….
Are a team fit; can help advance our global, inclusive culture
Are a self-starter who likes to roll up your sleeves and take initiative with minimal direction
Can think about tomorrow, while getting your work done today
Are a collaborative team player
Are curious and open to learning and finding new solutions
Are able to provide and accept feedback in a constructive manner
Are organized, have strong communication skills, and do whatever it takes to get things done
The Benefits of Working Here A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to providing an outstanding work environment, we offer competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling and more!
Advanced | Agile | Applied Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Let Innovation Move You #J-18808-Ljbffr
Our team of global experts take pride in providing clients what they need today while creating a strategic road map for tomorrow through reliable, scalable, and affordable content and connectivity solutions designed to meet the ever-changing technology needs of our clients' passengers and guests.
Be Part of the Movement Anuvu is embarking on a new chapter with a new story to tell. As one of the leading providers of high-speed connectivity and entertainment solutions for worldwide mobility markets, we deliver what customers need today, while remaining flexible and future-focused.
Role Summary An Account Coordinator is responsible for working with the account management team to continually support and build a long-term relationship with one of our largest clients. The Account Coordinator will support the Account Director in the day-to-day management of the account to ensure that service is delivered to the standards required by both Anuvu and the customer.
Location: Chicago, IL USA
Remote Options: This role will be a remote position working from your home office.
What You’ll Be Doing
Provide our clients with the best customer experience in the industry
Ensure the timely and successful delivery of our solutions according to customer needs, objectives and SLA's.
Manage day-to-day service delivery in partnership with the Content Curation and Content Operations teams.
Clearly communicate the progress of initiatives to internal and external stakeholders.
Build and maintain strong, long-lasting relationships
Exemplify the company core values and behaviors.
Expectations
Ability to juggle multiple tasks, whilst maintaining attention to detail.
Experience reviewing and interpreting data sets
Flexible approach to working time, to meet the needs of our customers
What We’re Looking For
Previous experience in an account management or customer service oriented supporting role
Demonstrable ability to communicate, present and influence key stakeholders.
Experience with MS Excel data analysis tools preferred but not required
Experience with MS Suite of tools preferred but not required
Design thinking and some design tool experience preferred but not required
AI and emerging technologies - Not essential, though the ideal candidate demonstrates curiosity (but not reliance) in tools like Large Language Models (e.g., ChatGPT) and can swiftly adapt to new innovations for workflow improvements.
This Might Be the Right Place if You….
Are a team fit; can help advance our global, inclusive culture
Are a self-starter who likes to roll up your sleeves and take initiative with minimal direction
Can think about tomorrow, while getting your work done today
Are a collaborative team player
Are curious and open to learning and finding new solutions
Are able to provide and accept feedback in a constructive manner
Are organized, have strong communication skills, and do whatever it takes to get things done
The Benefits of Working Here A career with Anuvu is a unique opportunity to grow your knowledge and skills within a casual culture that thrives on collaboration and innovation. In addition to providing an outstanding work environment, we offer competitive benefits including medical, dental, vision, paid time off, 401k, disability and life insurance, flexible scheduling and more!
Advanced | Agile | Applied Anuvu is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Let Innovation Move You #J-18808-Ljbffr