The Scion Group
Utility Billing Manager
Scion is paving a path in student living and we're seeking a talented Utility Billing Manager to join us in executing our vision. This position will focus on managing the resident utility billing process for all of Scion's communities. This Utility Billing Manager will oversee the monthly resident utility billing while providing customer service support for escalated utility inquiries as well as serve as liaison between communities and our utility expense management partner. The Utility Billing Manager is a strategic leader that excels in a fast-paced, agile, corporate environment. This role demands an eye for detail, well-honed organizational skills, strong problem solving and analytical skills, and a commitment to excellence. This position is based out of our Chicago HQ and is fully on-site. Your responsibilities include acting as liaison between utility expense management partners and communities, partnering with UEM provider to ensure timely receipt of utility bills and coordinate payment of all utility bills, partnering with other departments such as Property Accounting and Accounts Payable related to the success of the utility program, responsible for accurate and timely monthly resident billing, analyzing utility data to identify anomalies such as high or low usage and works together with community teams to determine the cause, completing timely and accurate monthly resident billing in accordance with state and local regulations, troubleshooting issues that may occur to ensure bills are sent in a timely manner, providing customer support for utility-related inquiries, participating in industry and company training to stay current on system requirements, providing training to employees, revising current policies and procedures, and creating new policies and procedures, and reporting on data as requested. What we require includes a college graduate with three years of utility billing experience, proficient in Microsoft Office. Strong Microsoft Excel skills, works well independently and as a member of various teams, strong organizational, problem-solving, and analytical skills; attentive to detail, handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines, thrives in a fast-paced environment and is comfortable with quickly re-prioritizing, and values and fosters a sensitive and supportive approach to a diverse working and living environment. Operational details include job location is based at Scion's Chicago corporate headquarters and working hours consist of standard daytime business hours.
Scion is paving a path in student living and we're seeking a talented Utility Billing Manager to join us in executing our vision. This position will focus on managing the resident utility billing process for all of Scion's communities. This Utility Billing Manager will oversee the monthly resident utility billing while providing customer service support for escalated utility inquiries as well as serve as liaison between communities and our utility expense management partner. The Utility Billing Manager is a strategic leader that excels in a fast-paced, agile, corporate environment. This role demands an eye for detail, well-honed organizational skills, strong problem solving and analytical skills, and a commitment to excellence. This position is based out of our Chicago HQ and is fully on-site. Your responsibilities include acting as liaison between utility expense management partners and communities, partnering with UEM provider to ensure timely receipt of utility bills and coordinate payment of all utility bills, partnering with other departments such as Property Accounting and Accounts Payable related to the success of the utility program, responsible for accurate and timely monthly resident billing, analyzing utility data to identify anomalies such as high or low usage and works together with community teams to determine the cause, completing timely and accurate monthly resident billing in accordance with state and local regulations, troubleshooting issues that may occur to ensure bills are sent in a timely manner, providing customer support for utility-related inquiries, participating in industry and company training to stay current on system requirements, providing training to employees, revising current policies and procedures, and creating new policies and procedures, and reporting on data as requested. What we require includes a college graduate with three years of utility billing experience, proficient in Microsoft Office. Strong Microsoft Excel skills, works well independently and as a member of various teams, strong organizational, problem-solving, and analytical skills; attentive to detail, handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines, thrives in a fast-paced environment and is comfortable with quickly re-prioritizing, and values and fosters a sensitive and supportive approach to a diverse working and living environment. Operational details include job location is based at Scion's Chicago corporate headquarters and working hours consist of standard daytime business hours.