Culture Amp
Manager, Commercial Renewals Chicago, IL
Culture Amp, Chicago, Illinois, United States, 60290
People Leader, Commercial Renewals – Culture Amp
Join us on our mission to make a better world of work.
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high‑performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
We’re looking for a strategic and people‑first leader to join our team as People Leader, Commercial Renewals. In this role, you’ll lead one of our Commercial Renewals teams, responsible for driving customer contract renewals, revenue retention, and long‑term customer relationships.
You’ll be accountable for scaling our renewal motion and driving performance through strong leadership, operational excellence, cross‑functional collaboration and consistent execution against retention and upsell targets.
You Will:
Lead the Commercial RM team responsible for driving customer contract renewals to achieve renewal and expansion goals.
Drive a customer‑first approach, ensuring timely and strategic engagement throughout the contract lifecycle.
Provide strategic direction, operational oversight, and performance coaching to ensure the team meets or exceeds renewal and expansion targets.
Partner closely with Sales, Customer Success, Legal, Finance, Operations to streamline renewal workflows and improve operational efficiency, while driving revenue growth and delivering exceptional customer experiences.
Provide regular reporting on renewal and expansion forecasts, and risks to senior leadership.
Foster a culture of accountability, collaboration, and continuous improvement.
You Have:
Ideally 1‑3 years of experience in revenue roles focused on retention, expansion or new business.
1‑2 years of experience managing a team.
Proven background in the SaaS industry.
Strong communication and presentation skills to engage with HR professionals and executives.
Experience building and managing relationships within mid‑market organizations.
Experience with sales methodologies such as MEDDPICC, forecasting, negotiation tactics, value and team‑selling, and overall pipeline management.
Proficiency in leveraging data and analytics for decision‑making and influencing customer strategies.
Highly organized, strong time‑management skills and proactive.
Estimated On‑Target Earnings (OTE) OTE Salary (US): $132,000 – $155,000 USD
The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We believe in fair & equitable pay at Culture Amp, and therefore we build pay equity into all our programs in addition to conducting annual pay equity audits.
Benefits
Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success.
Programs, coaching, and budgets to help you thrive personally and professionally.
Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people.
Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay – you can spend it however you like to help improve your experience and life outside work.
Team budgets dedicated to team building activities and connection.
Intentional quarterly wellbeing pauses: A company‑wide shutdown day in each region to pause, reset and focus on restoration and rest, without having to tap into individual vacation time.
Extended year‑end breaks: An extended refresh period at the end of year.
Excellent parental leave and in‑work support program available from day 1 of joining Culture Amp.
5 Social Impact Days a year to make a positive impact on the community outside of work.
MacBooks for you to do your best & a work‑from‑home office budget to spend on setting up your home office.
Medical insurance coverage for you and your family (Available for US & UK only).
We’re committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We also have a strong commitment to anti‑racism, and endeavor to lead by example. Every step we take as a business towards anti‑racism is another step we can take to support our customers in making a better world (of work). We encourage candidates from under‑represented backgrounds to apply; we love to hear how your unique experience can amplify our team.
#J-18808-Ljbffr
Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies of all sizes and industries to transform employee engagement, drive performance management, and develop high‑performing teams. Powered by people science and the most comprehensive employee dataset in the world, the most innovative companies including Canva, On, Asana, Dolby, McDonalds and Nasdaq depend on Culture Amp every day.
Culture Amp is backed by leading venture capital funds and has offices in the US, UK, Germany and Australia. Culture Amp has been recognized as one of the world’s top private cloud companies by Forbes and most innovative companies by Fast Company.
We’re looking for a strategic and people‑first leader to join our team as People Leader, Commercial Renewals. In this role, you’ll lead one of our Commercial Renewals teams, responsible for driving customer contract renewals, revenue retention, and long‑term customer relationships.
You’ll be accountable for scaling our renewal motion and driving performance through strong leadership, operational excellence, cross‑functional collaboration and consistent execution against retention and upsell targets.
You Will:
Lead the Commercial RM team responsible for driving customer contract renewals to achieve renewal and expansion goals.
Drive a customer‑first approach, ensuring timely and strategic engagement throughout the contract lifecycle.
Provide strategic direction, operational oversight, and performance coaching to ensure the team meets or exceeds renewal and expansion targets.
Partner closely with Sales, Customer Success, Legal, Finance, Operations to streamline renewal workflows and improve operational efficiency, while driving revenue growth and delivering exceptional customer experiences.
Provide regular reporting on renewal and expansion forecasts, and risks to senior leadership.
Foster a culture of accountability, collaboration, and continuous improvement.
You Have:
Ideally 1‑3 years of experience in revenue roles focused on retention, expansion or new business.
1‑2 years of experience managing a team.
Proven background in the SaaS industry.
Strong communication and presentation skills to engage with HR professionals and executives.
Experience building and managing relationships within mid‑market organizations.
Experience with sales methodologies such as MEDDPICC, forecasting, negotiation tactics, value and team‑selling, and overall pipeline management.
Proficiency in leveraging data and analytics for decision‑making and influencing customer strategies.
Highly organized, strong time‑management skills and proactive.
Estimated On‑Target Earnings (OTE) OTE Salary (US): $132,000 – $155,000 USD
The actual salary will vary based on various factors, including market and individual skills, capabilities and experience, objectively assessed during the interview process. If you're interviewing for this role, speak with your Talent Acquisition Partner to learn more about the total compensation and benefits for this role.
We believe in fair & equitable pay at Culture Amp, and therefore we build pay equity into all our programs in addition to conducting annual pay equity audits.
Benefits
Employee Share Options Program: We empower you to be an owner in Culture Amp and share in our success.
Programs, coaching, and budgets to help you thrive personally and professionally.
Access to external providers for mental wellbeing and coaching support to sustain the wellbeing, safety and development of our people.
Monthly Camper Life Allowance: An automatic allowance paid out each month with your pay – you can spend it however you like to help improve your experience and life outside work.
Team budgets dedicated to team building activities and connection.
Intentional quarterly wellbeing pauses: A company‑wide shutdown day in each region to pause, reset and focus on restoration and rest, without having to tap into individual vacation time.
Extended year‑end breaks: An extended refresh period at the end of year.
Excellent parental leave and in‑work support program available from day 1 of joining Culture Amp.
5 Social Impact Days a year to make a positive impact on the community outside of work.
MacBooks for you to do your best & a work‑from‑home office budget to spend on setting up your home office.
Medical insurance coverage for you and your family (Available for US & UK only).
We’re committed to diversity, equity, and inclusion, with Employee Resource Groups and ally communities in place. We also have a strong commitment to anti‑racism, and endeavor to lead by example. Every step we take as a business towards anti‑racism is another step we can take to support our customers in making a better world (of work). We encourage candidates from under‑represented backgrounds to apply; we love to hear how your unique experience can amplify our team.
#J-18808-Ljbffr