Food Lion
PT Self Checkout Ambassador - 01590
Food Lion, Rock Hill, South Carolina, United States, 29732
Overview
PT Self Checkout Ambassador - 01590 at Food Lion Category/Area of Expertise: Retail Operations Job Requisition: 453152_external_USA-SC-Rock-Hill Address: USA-SC-Rock Hill-2260 Cross Pointe Drive Store Code: Store 01590 Front End (7226956) Job Description Count on me – We know what to do, we make it easy, we do our part, and we care! Job Title: Self-Checkout Ambassador Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service. Responsibilities
Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience Guide customers to an open SCO register, supporting the SCO experience from start to finish Use Mobile Attendants as needed, observing customers in service of Fast and Easy Navigate customer flow and be aware of the customer’s shopping trip Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience Respond timely to customer inquiries and self-checkout system notifications, including Everseen if applicable Monitor multiple self-checkouts for proper customer usage including accurate scanning of items Remind customers of items located on the bottom of the cart or items under baby seats prior to completing the transaction Assist in scanning the customer’s order and provide instructions on payment ensuring payment has properly processed Complete self-checkout voids, age restricted item verifications, Everseen support (as needed) and other SCO assist functions per Front End Standard Practice Avoid personal conversations with other associates when customers are present Follow procedures for acceptance and payment processing at self-checkout for checks, coupons, etc. Maintain alertness and call for assistance when needed to service customers per service standards Engage and identify self-checkout customers needing assistance Be courteous and helpful to other associates and customers Wear Food Lion uniform with name badge; maintain neat appearance and dress code adherence Collect and return shopping carts from the self-checkout area Ensure the self-checkout area is neat and clean Report self-checkout issues to the Customer Service Manager or MOD Adhere to all company guidelines, policies and standard practices Perform troubleshooting steps on self-checkout as needed Observe and correct unsafe conditions that could cause accidents Notify QA of cleaning issues or maintenance required on front end Complete computer-based training (CBT) and training aid courses Ensure self-checkouts are supplied with proper bags Perform all other duties as assigned Qualifications
High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements
Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion Pull or push up to 75 lbs on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to operate a variety of equipment such as self-checkout or cash register Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices Senioriy level
Entry level Employment type
Full-time Job function
Other Industries: Retail Note: This posting includes core responsibilities and qualifications for the PT Self Checkout Ambassador role at Food Lion in Rock Hill, SC. Eligible candidates who meet the requirements are encouraged to apply.
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PT Self Checkout Ambassador - 01590 at Food Lion Category/Area of Expertise: Retail Operations Job Requisition: 453152_external_USA-SC-Rock-Hill Address: USA-SC-Rock Hill-2260 Cross Pointe Drive Store Code: Store 01590 Front End (7226956) Job Description Count on me – We know what to do, we make it easy, we do our part, and we care! Job Title: Self-Checkout Ambassador Department: Front End Reports To: Customer Service Manager Primary Purpose: To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service. Responsibilities
Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience Guide customers to an open SCO register, supporting the SCO experience from start to finish Use Mobile Attendants as needed, observing customers in service of Fast and Easy Navigate customer flow and be aware of the customer’s shopping trip Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience Respond timely to customer inquiries and self-checkout system notifications, including Everseen if applicable Monitor multiple self-checkouts for proper customer usage including accurate scanning of items Remind customers of items located on the bottom of the cart or items under baby seats prior to completing the transaction Assist in scanning the customer’s order and provide instructions on payment ensuring payment has properly processed Complete self-checkout voids, age restricted item verifications, Everseen support (as needed) and other SCO assist functions per Front End Standard Practice Avoid personal conversations with other associates when customers are present Follow procedures for acceptance and payment processing at self-checkout for checks, coupons, etc. Maintain alertness and call for assistance when needed to service customers per service standards Engage and identify self-checkout customers needing assistance Be courteous and helpful to other associates and customers Wear Food Lion uniform with name badge; maintain neat appearance and dress code adherence Collect and return shopping carts from the self-checkout area Ensure the self-checkout area is neat and clean Report self-checkout issues to the Customer Service Manager or MOD Adhere to all company guidelines, policies and standard practices Perform troubleshooting steps on self-checkout as needed Observe and correct unsafe conditions that could cause accidents Notify QA of cleaning issues or maintenance required on front end Complete computer-based training (CBT) and training aid courses Ensure self-checkouts are supplied with proper bags Perform all other duties as assigned Qualifications
High school graduate or equivalent preferred Effective communication and customer service skills Ability and willingness to learn multiple tasks and technical requirements of the job Must meet minimum age requirements to perform specific job functions Must be able to meet the physical requirements of the position, with or without reasonable accommodations Physical Requirements
Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functions Perform repetitive hand and arm motions Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs on occasion Pull or push up to 75 lbs on occasion Stand 100% of the time, frequently walking short distances Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners Use hands to operate a variety of equipment such as self-checkout or cash register Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level Meet established volume activity standards for the position Tolerate working in extreme temperatures for up to 20 minutes at a time Have sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices Senioriy level
Entry level Employment type
Full-time Job function
Other Industries: Retail Note: This posting includes core responsibilities and qualifications for the PT Self Checkout Ambassador role at Food Lion in Rock Hill, SC. Eligible candidates who meet the requirements are encouraged to apply.
#J-18808-Ljbffr