Sciens Building Solutions
POSITION IN A NUTSHELL
Sciens Building Solutions is seeking a Renewal Coordinator for our fire alarm, fire protection & security business. The role is to maintain service contracts within a defined customer base and/or geographical territory, develop and execute a customer‑focused strategy that leads to greater contract retention, higher revenue per customer, and ensures overall customer satisfaction.
WHAT YOU'LL BE DOING
Manage all retention activities within an assigned service agreement customer base.
Proactively reach out to each customer in writing 120 days before renewal.
Re‑estimate contract to ensure costs are updated with current labor rates and hours.
Achieve a minimum renewal rate of 95%.
Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed.
Address customer concerns and gain acceptance prior to renewal date.
Manage a list of customers and annual renewal dates.
Drive retention, customer satisfaction, and growth within the base.
Identify upsell opportunities across fire alarm, sprinkler, and security product lines.
Act as the point of contact, develop strong relationships, and know each customer contact by department.
Work internally with managers to improve service delivery.
Ask questions, determine customer needs, and provide solutions.
Share the status of the 120‑day process during weekly sales meetings.
Meet with customers in person as needed.
WHAT WE LIKE ABOUT YOU
Industry knowledge in Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security is a plus.
Bachelor’s degree preferred; candidates with relevant experience will also be considered.
Over‑the‑counter sales or customer service experience.
Proactive outreach and problem‑solving skills.
Effective communication and presentation skills.
Strong negotiation skills and a competitive spirit.
WHAT WE'RE BRINGING TO THE TABLE
Competitive salary based on qualifications.
Paid time off and holidays.
401(k) matching.
Short‑term and long‑term disability.
Medical, dental, and vision plans with options.
Life insurance.
Professional career development opportunities.
Tuition reimbursement program.
SENIORITY LEVEL Entry level
EMPLOYMENT TYPE Full-time
JOB FUNCTION Other
INDUSTRIES Facilities Services
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WHAT YOU'LL BE DOING
Manage all retention activities within an assigned service agreement customer base.
Proactively reach out to each customer in writing 120 days before renewal.
Re‑estimate contract to ensure costs are updated with current labor rates and hours.
Achieve a minimum renewal rate of 95%.
Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed.
Address customer concerns and gain acceptance prior to renewal date.
Manage a list of customers and annual renewal dates.
Drive retention, customer satisfaction, and growth within the base.
Identify upsell opportunities across fire alarm, sprinkler, and security product lines.
Act as the point of contact, develop strong relationships, and know each customer contact by department.
Work internally with managers to improve service delivery.
Ask questions, determine customer needs, and provide solutions.
Share the status of the 120‑day process during weekly sales meetings.
Meet with customers in person as needed.
WHAT WE LIKE ABOUT YOU
Industry knowledge in Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security is a plus.
Bachelor’s degree preferred; candidates with relevant experience will also be considered.
Over‑the‑counter sales or customer service experience.
Proactive outreach and problem‑solving skills.
Effective communication and presentation skills.
Strong negotiation skills and a competitive spirit.
WHAT WE'RE BRINGING TO THE TABLE
Competitive salary based on qualifications.
Paid time off and holidays.
401(k) matching.
Short‑term and long‑term disability.
Medical, dental, and vision plans with options.
Life insurance.
Professional career development opportunities.
Tuition reimbursement program.
SENIORITY LEVEL Entry level
EMPLOYMENT TYPE Full-time
JOB FUNCTION Other
INDUSTRIES Facilities Services
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