Konica Minolta Business Solutions Canada
Account Executive - IT Solutions
Konica Minolta Business Solutions Canada, Westbrook, Maine, us, 04098
Account Executive - IT Solutions
– Konica Minolta Business Solutions Canada
Overview SymQuest, a Konica Minolta company, has an exciting opportunity for a Strategic Account Manager. The objective of the STAM is to retain and grow a very loyal, satisfied and profitable client base by managing expectations and satisfaction. They provide ongoing relationship management with clients that are under contract for all or a subset of the SymQuest managed services offerings.
The STAM is the primary relationship liaison between SymQuest and his/her assigned client base, thus the STAM is both the client advocate and the client advisor. The STAM must always engage the client in accordance with SymQuest core values. The STAM works closely with other members of the service delivery team to ensure each client’s individual needs are being adequately and consistently addressed.
Responsibilities
Manage a group of contracted clients to include: client retention, client satisfaction, client profitability, project revenue and realized rate, managed IT services agreement terms and pricing, procurement revenue, full service portfolio including extended services/offerings, technology business planning, accounts receivable (AR) escalation.
Identify, collaborate with SymQuest engineering team to design, propose and close network solutions projects, including engineering labor and products.
Contribute to marketing efforts, including driving attendance to and collaborating on and co-presenting in webinars or seminars.
Overall responsibility for client communications; coordinate with client account team to leverage resources as needed.
Create short and long term technology roadmaps for clients that align with SymQuest technology standards and the client’s business needs to ensure uptime of systems and reduction of end user support issues.
Manage the implementation of the technology roadmap based on a mutually agreed upon timeline.
Assist clients with the development of technology budgets and/or cost reduction efforts, ensuring that the client is aware of the risks and tradeoffs associated with proposed increases/reduction of cost.
Assist with the development and refinement of SymQuest team operations processes and supporting documentation related to the delivery of our managed services to increase staff productivity and/or department profitability.
Be viewed by client as a business partner and IT advisor.
Internal/External Contacts Daily, weekly and monthly interaction with your client base. When appropriate, leverage internal expertise and experience across SymQuest. The STAM collaborates with the Regional Sales Director, Inside Sales team, Director of Service Delivery, Engineering Team Leads and field engineering staff to ensure support expectations are met. STAM works closely with Solution Architects when appropriate to develop technology business plans for the client.
Working Conditions A portion of work will be performed at client locations which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of a computer monitor and using keyboard and mouse. Frequent driving is required for this job.
Qualifications
BA or BS degree or equivalent combination of relevant education and experience.
Minimum of 3 years (five years preferred) of work experience in account management and technology consulting.
Industry manufacturer and general certifications (Microsoft, VMWare, Dell, HPE, etc.) are not required but are valued.
Ability to multi-task and manage multiple priorities.
Must have a thorough understanding of the big picture as it relates to information technology; ability to identify risks and verbally offer mitigation strategies which are easily comprehended by non-technical audiences.
Must be able to learn new concepts, applications and technologies quickly.
Have an entrepreneurial spirit, is a self starter, and thinks outside of the box.
Ability to deal with changing priorities to complete tasks in a short period of time.
Exceptional organizational and time management skills.
Strong business development, negotiation, and influencing skills.
Excellent written, verbal, and formal presentation skills to all levels of management.
The ability to effectively communicate complex technical issues to a wide audience, including those with limited or no technical knowledge and comfortable and competent speaking with C‑suite contacts.
Solid commitment to sales and customer service with good initiative and follow-through.
About Us Konica Minolta Business Solutions’ journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America’s Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP office copier market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of the Year and BLI 2021‑2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online.
Konica Minolta operates on a North American Shared Services model, which aligns cross‑border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Equal Employment Opportunity Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d’opportunité égale.
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– Konica Minolta Business Solutions Canada
Overview SymQuest, a Konica Minolta company, has an exciting opportunity for a Strategic Account Manager. The objective of the STAM is to retain and grow a very loyal, satisfied and profitable client base by managing expectations and satisfaction. They provide ongoing relationship management with clients that are under contract for all or a subset of the SymQuest managed services offerings.
The STAM is the primary relationship liaison between SymQuest and his/her assigned client base, thus the STAM is both the client advocate and the client advisor. The STAM must always engage the client in accordance with SymQuest core values. The STAM works closely with other members of the service delivery team to ensure each client’s individual needs are being adequately and consistently addressed.
Responsibilities
Manage a group of contracted clients to include: client retention, client satisfaction, client profitability, project revenue and realized rate, managed IT services agreement terms and pricing, procurement revenue, full service portfolio including extended services/offerings, technology business planning, accounts receivable (AR) escalation.
Identify, collaborate with SymQuest engineering team to design, propose and close network solutions projects, including engineering labor and products.
Contribute to marketing efforts, including driving attendance to and collaborating on and co-presenting in webinars or seminars.
Overall responsibility for client communications; coordinate with client account team to leverage resources as needed.
Create short and long term technology roadmaps for clients that align with SymQuest technology standards and the client’s business needs to ensure uptime of systems and reduction of end user support issues.
Manage the implementation of the technology roadmap based on a mutually agreed upon timeline.
Assist clients with the development of technology budgets and/or cost reduction efforts, ensuring that the client is aware of the risks and tradeoffs associated with proposed increases/reduction of cost.
Assist with the development and refinement of SymQuest team operations processes and supporting documentation related to the delivery of our managed services to increase staff productivity and/or department profitability.
Be viewed by client as a business partner and IT advisor.
Internal/External Contacts Daily, weekly and monthly interaction with your client base. When appropriate, leverage internal expertise and experience across SymQuest. The STAM collaborates with the Regional Sales Director, Inside Sales team, Director of Service Delivery, Engineering Team Leads and field engineering staff to ensure support expectations are met. STAM works closely with Solution Architects when appropriate to develop technology business plans for the client.
Working Conditions A portion of work will be performed at client locations which may vary in terms of quality of workspace. Consecutive hours spent at a time sitting in front of a computer monitor and using keyboard and mouse. Frequent driving is required for this job.
Qualifications
BA or BS degree or equivalent combination of relevant education and experience.
Minimum of 3 years (five years preferred) of work experience in account management and technology consulting.
Industry manufacturer and general certifications (Microsoft, VMWare, Dell, HPE, etc.) are not required but are valued.
Ability to multi-task and manage multiple priorities.
Must have a thorough understanding of the big picture as it relates to information technology; ability to identify risks and verbally offer mitigation strategies which are easily comprehended by non-technical audiences.
Must be able to learn new concepts, applications and technologies quickly.
Have an entrepreneurial spirit, is a self starter, and thinks outside of the box.
Ability to deal with changing priorities to complete tasks in a short period of time.
Exceptional organizational and time management skills.
Strong business development, negotiation, and influencing skills.
Excellent written, verbal, and formal presentation skills to all levels of management.
The ability to effectively communicate complex technical issues to a wide audience, including those with limited or no technical knowledge and comfortable and competent speaking with C‑suite contacts.
Solid commitment to sales and customer service with good initiative and follow-through.
About Us Konica Minolta Business Solutions’ journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America’s Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP office copier market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of the Year and BLI 2021‑2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online.
Konica Minolta operates on a North American Shared Services model, which aligns cross‑border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Equal Employment Opportunity Statement Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.
Solutions d’affaires Konica Minolta (Canada) Ltée. est un employeur d’opportunité égale.
#J-18808-Ljbffr