Business Development Center (BDC) Representative
Bill Alexander Toyota, Yuma, AZ, United States
About Us
Here at Bill Alexander Ford, we are committed to serving our friends and customers. Our Alexander Ford Core Values are the foundation for everything we do and why we have continued success. If you want to be a part of a team who cares deeply about our employees and customers, then we welcome you to apply!
Honesty and integrity in everything we say and do
Maintain the highest regard for each customer and employee
Develop people and promote from within
Use our collective strengths to make decisions and solve problems
Benefits
Medical Plan (both US and Mexico)
Dental Plan (both US and Mexico)
Vision Plan
Supplemental Benefits
Preventative Care Management Plan
Life Insurance
401(K) Plan
Paid Vacation
Paid Holidays
Paid Training
Opportunities for advancement
Responsibilities The responsibilities of the BDC representative is to identify and qualify potential customers through various channels (phone, email, online inquiries) and to schedule appointments for sales or service ensuring the efficient customer flow. Respond to inquiries, address concerns, and provide information about products or services. Build rapport with customers to foster a positive experience. Follow up with customers after initial contact to ensure they are satisfied and to move them towards a sale or service appointment.
The key functions are inbound calls, outbound calls, managing and responding to online inquiries and handling customer interactions through text or online chat.
Qualifications The required skills are strong communication, customer service, ability to handle multiple tasks and prioritize effectively. Sales or business development experience (preferred) and proficiency in CRM software and other relevant tools.
Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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Honesty and integrity in everything we say and do
Maintain the highest regard for each customer and employee
Develop people and promote from within
Use our collective strengths to make decisions and solve problems
Benefits
Medical Plan (both US and Mexico)
Dental Plan (both US and Mexico)
Vision Plan
Supplemental Benefits
Preventative Care Management Plan
Life Insurance
401(K) Plan
Paid Vacation
Paid Holidays
Paid Training
Opportunities for advancement
Responsibilities The responsibilities of the BDC representative is to identify and qualify potential customers through various channels (phone, email, online inquiries) and to schedule appointments for sales or service ensuring the efficient customer flow. Respond to inquiries, address concerns, and provide information about products or services. Build rapport with customers to foster a positive experience. Follow up with customers after initial contact to ensure they are satisfied and to move them towards a sale or service appointment.
The key functions are inbound calls, outbound calls, managing and responding to online inquiries and handling customer interactions through text or online chat.
Qualifications The required skills are strong communication, customer service, ability to handle multiple tasks and prioritize effectively. Sales or business development experience (preferred) and proficiency in CRM software and other relevant tools.
Equal Opportunity Employer We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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