Resident Relations Manager - Apopka, FL
IRT Living, Florida, NY, United States
New Acquisition within IRT, a publicly traded Real Estate Owner and Operator with over 13 years of expertise in top markets nationwide. At IRT, we're committed to delivering an exceptional living experience, understanding that home is more than just a place—it's where lives unfold. We’re equally dedicated to providing our employees with an amazing place to work, fostering growth, and celebrating success.
Opportunity Overview
As a
Resident Relations Manager , you'll be the heart of our community—serving as the go-to resource for residents and ensuring they feel heard, supported, and valued. In this role, you’ll manage resident interactions, address concerns with care and professionalism, and collaborate with onsite teams to deliver top-tier service and enhance resident satisfaction. You’ll play a key role in fostering a welcoming, positive environment that truly feels like home. Your Day-to-Day
Be the go-to expert and friendly face for resident questions, concerns, and everyday needs Jump in on leasing efforts—greet prospects, give engaging tours, follow up with leads, and help future residents find their perfect home Keep things running smoothly by processing lease applications, screening applicants, and ensuring all paperwork is in order Build strong relationships through clear communication with both current residents and prospects Monitor local market trends and help the team stay competitive Lead the charge on resident renewals and retention—because keeping happy residents is what it’s all about Own our online reputation—manage social media, respond to reviews, and keep our digital presence positive and engaging Why You’ll Love Working Here
Comprehensive Training:
Company-paid, in-person training in Tampa, FL, to set you up for success. Growth Opportunities:
Ongoing development programs to support your career advancement. Recognition & Appreciation:
We celebrate individual and team achievements through various initiatives. Stability & Success:
Join a best-in-class operator with a strong history and commitment to a sustainable future. Excellent Compensation:
Competitive base pay plus commissions, bonuses, and stock awards. Employee Ownership:
Stock awards within your first year of employment. Benefits:
Best-in-class medical, dental, and vision insurance, rent discounts, generous PTO, paid holidays, 100% company-paid insurance (Life, AD&D, and Long-Term Disability), and a 401(k) with a 100% company match (up to 4%). What We’re Looking For
3+ years of experience in multifamily property management preferred Tech-savvy with proficiency in Microsoft Office (Word, Excel, Outlook); Entrata experience a plus Familiarity with Fair Housing laws and leasing regulations Must have a valid driver’s license, reliable transportation, and be open to limited travel (up to 10%) Requirement: Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. About the company
Discover IRT Living and learn more about our markets, steps to find your new home, who we are, and our investors. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
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As a
Resident Relations Manager , you'll be the heart of our community—serving as the go-to resource for residents and ensuring they feel heard, supported, and valued. In this role, you’ll manage resident interactions, address concerns with care and professionalism, and collaborate with onsite teams to deliver top-tier service and enhance resident satisfaction. You’ll play a key role in fostering a welcoming, positive environment that truly feels like home. Your Day-to-Day
Be the go-to expert and friendly face for resident questions, concerns, and everyday needs Jump in on leasing efforts—greet prospects, give engaging tours, follow up with leads, and help future residents find their perfect home Keep things running smoothly by processing lease applications, screening applicants, and ensuring all paperwork is in order Build strong relationships through clear communication with both current residents and prospects Monitor local market trends and help the team stay competitive Lead the charge on resident renewals and retention—because keeping happy residents is what it’s all about Own our online reputation—manage social media, respond to reviews, and keep our digital presence positive and engaging Why You’ll Love Working Here
Comprehensive Training:
Company-paid, in-person training in Tampa, FL, to set you up for success. Growth Opportunities:
Ongoing development programs to support your career advancement. Recognition & Appreciation:
We celebrate individual and team achievements through various initiatives. Stability & Success:
Join a best-in-class operator with a strong history and commitment to a sustainable future. Excellent Compensation:
Competitive base pay plus commissions, bonuses, and stock awards. Employee Ownership:
Stock awards within your first year of employment. Benefits:
Best-in-class medical, dental, and vision insurance, rent discounts, generous PTO, paid holidays, 100% company-paid insurance (Life, AD&D, and Long-Term Disability), and a 401(k) with a 100% company match (up to 4%). What We’re Looking For
3+ years of experience in multifamily property management preferred Tech-savvy with proficiency in Microsoft Office (Word, Excel, Outlook); Entrata experience a plus Familiarity with Fair Housing laws and leasing regulations Must have a valid driver’s license, reliable transportation, and be open to limited travel (up to 10%) Requirement: Must be able to attend a company paid, multi-day, out of state training within 2 weeks of start date We are an Equal Opportunity Employer and committed to building a diverse and inclusive culture. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, sexual orientation, familial, marital or veteran status, disability, or any other legally protected classes. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. About the company
Discover IRT Living and learn more about our markets, steps to find your new home, who we are, and our investors. Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000. Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility. An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.
#J-18808-Ljbffr