Fay Servicing, LLC
Join to apply for the
Client Relations Manager II
role at
Fay Servicing, LLC .
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non‑performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a
Client Relations Manager II
to join our team.
Reporting to the FVP, Client Relations, this position is responsible for managing client relationships across assigned investors. This role requires an in‑depth knowledge of tactical and strategic approaches to actively engage with clients regarding growth strategy while optimizing our clients’ satisfaction and revenue. The role will be responsible for providing recommendations to improve portfolio performance. Position requires effective client communication, prioritization, problem‑solving, and follow‑up skills, working with leaders across the organization to obtain timely and thorough data‑backed insights and responses, and owning the tactical portion of client performance management.
Qualifications
Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
5+ years’ experience in Client Relations
5+ years’ experience in mortgage servicing
3+ years’ experience in customer service
Demonstrated experience servicing clients in a fast‑paced, dynamic work environment
Previous experience leading team projects
Strong customer service skills
Strong knowledge of Microsoft Office (Excel, Word, and PowerPoint)
Leadership and influencing skills to effectively garner support and navigate a cross‑functional environment
Strong verbal and written communication skills
Strong listening skills with the ability to facilitate meetings and effectively lead discussions
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Strong facilitation skills with the ability to present to clients on behalf of the company
Strong analytical skills
Strong problem‑solving abilities; ability to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well‑developed solutions
Solid decision‑making abilities coupled with sound judgment
Strong organizational skills; effective time management for self and team
Ability to effectively prioritize under tight deadlines in a fast‑paced, dynamic environment
Client‑focused with strong execution skills and results orientation
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to effectively manage self and others through change; high learning agility
Collaborative and consultative work style; high team‑orientation
Self‑directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/concerns
Demonstrated ability to foster an environment of positive engagement and trust
Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values, and priorities
Strong project management skills
Professional maturity, integrity, and the ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Submit Your Resume to Learn More Featured Benefits
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $69,000.00-$84,000.00 annually
This position is eligible for an annual discretionary bonus
Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to www.dhs.gov/E-Verify.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
#J-18808-Ljbffr
Client Relations Manager II
role at
Fay Servicing, LLC .
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non‑performing mortgage loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a
Client Relations Manager II
to join our team.
Reporting to the FVP, Client Relations, this position is responsible for managing client relationships across assigned investors. This role requires an in‑depth knowledge of tactical and strategic approaches to actively engage with clients regarding growth strategy while optimizing our clients’ satisfaction and revenue. The role will be responsible for providing recommendations to improve portfolio performance. Position requires effective client communication, prioritization, problem‑solving, and follow‑up skills, working with leaders across the organization to obtain timely and thorough data‑backed insights and responses, and owning the tactical portion of client performance management.
Qualifications
Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED) required
5+ years’ experience in Client Relations
5+ years’ experience in mortgage servicing
3+ years’ experience in customer service
Demonstrated experience servicing clients in a fast‑paced, dynamic work environment
Previous experience leading team projects
Strong customer service skills
Strong knowledge of Microsoft Office (Excel, Word, and PowerPoint)
Leadership and influencing skills to effectively garner support and navigate a cross‑functional environment
Strong verbal and written communication skills
Strong listening skills with the ability to facilitate meetings and effectively lead discussions
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization
Strong facilitation skills with the ability to present to clients on behalf of the company
Strong analytical skills
Strong problem‑solving abilities; ability to analyze and interpret client portfolio and financial performance data to identify opportunities and propose well‑developed solutions
Solid decision‑making abilities coupled with sound judgment
Strong organizational skills; effective time management for self and team
Ability to effectively prioritize under tight deadlines in a fast‑paced, dynamic environment
Client‑focused with strong execution skills and results orientation
Strong attention to detail; strong compliance orientation; high quality of work product
Ability to effectively manage self and others through change; high learning agility
Collaborative and consultative work style; high team‑orientation
Self‑directed; comfortable working with ambiguity and uncertainty; ability to proactively ask questions and surface issues/concerns
Demonstrated ability to foster an environment of positive engagement and trust
Demonstrated ability to establish credibility for recognizing and supporting the organization’s culture, values, and priorities
Strong project management skills
Professional maturity, integrity, and the ability to maintain confidential data and information
Strong business acumen; strong fiscal and technical aptitude
Submit Your Resume to Learn More Featured Benefits
Medical, Dental, and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
3 Weeks Paid Time Off (PTO)
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $69,000.00-$84,000.00 annually
This position is eligible for an annual discretionary bonus
Fay Cares! The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to www.dhs.gov/E-Verify.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Business Development
#J-18808-Ljbffr