Lakeside Recruiting Solutions
Inside Sales Representative
Lakeside Recruiting Solutions, Exeter, California, United States, 93221
Inside Sales Representative
Responsibilities
Respond promptly and efficiently to customer inquiries and concerns through various channels, including phone, email, and chat. Demonstrate a strong sense of urgency in resolving customer issues and addressing immediate needs. Prioritize tasks effectively to ensure timely resolution and customer satisfaction. Actively listen to customers to understand their unique needs, challenges, and goals, going beyond the surface to uncover underlying motivations and pain points. Apply a consultative sales approach, asking insightful, open-ended questions to gather comprehensive information and provide expert advice and recommendations. Accurately process all customer requests including orders, return material authorizations and credit requests in the appropriate database. Identify and propose customized solutions that address customer challenges and deliver measurable value, aligning offerings with their specific business objectives or personal needs. Guide customers through the process of selecting and utilizing products or services, educating them on features and benefits that align with their goals. Handle customer complaints with empathy and professionalism, de-escalating tense situations and striving for positive resolutions. Collaborate effectively with internal teams and departments to resolve complex issues and ensure a seamless customer experience. Maintain accurate records of customer interactions and transactions in the CRM system. Proactively identify opportunities for upselling or cross-selling products and services when appropriate, always with a focus on adding value for the customer. Stay up-to-date on product knowledge, industry trends, and company policies to provide the most accurate and relevant information. Contribute to a positive and collaborative team environment, fostering open communication and knowledge sharing. Qualifications
Bachelor’s degree from an accredited institution, or equivalent experience. 1-3 years of Inside Sales or Customer Service experience, preferably in a in a mechanical or industrial related industry Proven ability to manage a high volume of customer interactions efficiently and effectively. Experience using CRM software and other customer service tools
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Responsibilities
Respond promptly and efficiently to customer inquiries and concerns through various channels, including phone, email, and chat. Demonstrate a strong sense of urgency in resolving customer issues and addressing immediate needs. Prioritize tasks effectively to ensure timely resolution and customer satisfaction. Actively listen to customers to understand their unique needs, challenges, and goals, going beyond the surface to uncover underlying motivations and pain points. Apply a consultative sales approach, asking insightful, open-ended questions to gather comprehensive information and provide expert advice and recommendations. Accurately process all customer requests including orders, return material authorizations and credit requests in the appropriate database. Identify and propose customized solutions that address customer challenges and deliver measurable value, aligning offerings with their specific business objectives or personal needs. Guide customers through the process of selecting and utilizing products or services, educating them on features and benefits that align with their goals. Handle customer complaints with empathy and professionalism, de-escalating tense situations and striving for positive resolutions. Collaborate effectively with internal teams and departments to resolve complex issues and ensure a seamless customer experience. Maintain accurate records of customer interactions and transactions in the CRM system. Proactively identify opportunities for upselling or cross-selling products and services when appropriate, always with a focus on adding value for the customer. Stay up-to-date on product knowledge, industry trends, and company policies to provide the most accurate and relevant information. Contribute to a positive and collaborative team environment, fostering open communication and knowledge sharing. Qualifications
Bachelor’s degree from an accredited institution, or equivalent experience. 1-3 years of Inside Sales or Customer Service experience, preferably in a in a mechanical or industrial related industry Proven ability to manage a high volume of customer interactions efficiently and effectively. Experience using CRM software and other customer service tools
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