GSD Account Specialist
Konica Minolta Business Solutions U.S.A., Inc., Florida, NY, United States
GSD Account Specialist
Konica Minolta Business Solutions U.S.A., Inc. is seeking a GSD Account Specialist to join our team. This role focuses on delivering exceptional customer service and ensuring timely resolution of customer requests. Overview
Konica Minolta currently has an exciting opportunity for a GSD Account Specialist. The successful candidate will: Provide an exceptional service experience when handling incoming customer requests. Determine the nature of customer requests and provide the appropriate support or escalation. Handle additional dedicated and non‑dedicated customer requests as needed. Interact with external systems per customer requirements. Follow standard Service Level Agreement (SLA) Management practices. Responsibilities
Follow prescribed processes and procedures including systems, schedule adherence, and tool utilization. Communicate clearly and professionally with customers to handle requests efficiently. Handle inbound requests—including support incidents, service requests, meter readings, and orders—using internal and external multi‑media following customer‑specific procedures and policies. Triage customer requests to determine the best course of action using active listening and research, including proper handling of account‑specific procedures. Identify urgent situations that require additional actions to satisfy customers’ needs, including supply sourcing/expediting, incident and customer‑specific project escalation. Follow through on customer commitments and research as needed using available resources. Provide standard SLA and escalation management based on customer entitlement. Monitor specified customers, follow up with direct and indirect resources, document activity, and complete incidents in applicable systems. Actively participate in learning opportunities and complete assigned curriculum in a timely manner; apply knowledge learned to continuously improve the customer experience. Complete other projects and tasks as assigned by management. Qualifications
High school diploma or equivalent. Minimum 2 years of experience in customer service. Excellent verbal and written communication skills. Knowledge of systems and applications used to support a call center environment. Good customer service and interpersonal skills. Ability to problem‑solve and perform basic troubleshooting with minimal assistance. Computer skills—Microsoft Office, Word, Excel, PowerPoint. Positive attitude and collaborative work style. Detail oriented. Ability to multi‑task in a fast‑paced environment. Occasional travel as requested. About Konica Minolta Business Solutions
Konica Minolta’s journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting digital transformation through an expansive Intelligent Connected Workplace portfolio. Seniority Level
Entry level Employment Type
Full-time Job Function
Other EOE Statement: Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
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Konica Minolta Business Solutions U.S.A., Inc. is seeking a GSD Account Specialist to join our team. This role focuses on delivering exceptional customer service and ensuring timely resolution of customer requests. Overview
Konica Minolta currently has an exciting opportunity for a GSD Account Specialist. The successful candidate will: Provide an exceptional service experience when handling incoming customer requests. Determine the nature of customer requests and provide the appropriate support or escalation. Handle additional dedicated and non‑dedicated customer requests as needed. Interact with external systems per customer requirements. Follow standard Service Level Agreement (SLA) Management practices. Responsibilities
Follow prescribed processes and procedures including systems, schedule adherence, and tool utilization. Communicate clearly and professionally with customers to handle requests efficiently. Handle inbound requests—including support incidents, service requests, meter readings, and orders—using internal and external multi‑media following customer‑specific procedures and policies. Triage customer requests to determine the best course of action using active listening and research, including proper handling of account‑specific procedures. Identify urgent situations that require additional actions to satisfy customers’ needs, including supply sourcing/expediting, incident and customer‑specific project escalation. Follow through on customer commitments and research as needed using available resources. Provide standard SLA and escalation management based on customer entitlement. Monitor specified customers, follow up with direct and indirect resources, document activity, and complete incidents in applicable systems. Actively participate in learning opportunities and complete assigned curriculum in a timely manner; apply knowledge learned to continuously improve the customer experience. Complete other projects and tasks as assigned by management. Qualifications
High school diploma or equivalent. Minimum 2 years of experience in customer service. Excellent verbal and written communication skills. Knowledge of systems and applications used to support a call center environment. Good customer service and interpersonal skills. Ability to problem‑solve and perform basic troubleshooting with minimal assistance. Computer skills—Microsoft Office, Word, Excel, PowerPoint. Positive attitude and collaborative work style. Detail oriented. Ability to multi‑task in a fast‑paced environment. Occasional travel as requested. About Konica Minolta Business Solutions
Konica Minolta’s journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting digital transformation through an expansive Intelligent Connected Workplace portfolio. Seniority Level
Entry level Employment Type
Full-time Job Function
Other EOE Statement: Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.
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