Berhane Management Group
Speed, reliability, and support —that is the Berhane Management Group promise. As a specialized marketing firm, we are looking for a Wireless Sales Associate to lead our AT&T sales campaign. The Wireless Sales Associate will be the expert on everything from the latest 5G smartphones to lightning-fast home Fiber.
As a Wireless Sales Associate, you empower customers to master their mobile world with AT&T. The Wireless Sales Associate offers professional guidance on the best cell phone devices and wireless service tiers available today. Your role is to simplify the activation process and resolve service questions with a professional touch that reflects the AT&T brand.
Key Responsibilities of the Wireless Sales Associate:
Provide frontline support by addressing residential customer inquiries on AT&T cell phones, wireless plans, and account updates.
Assist customers in selecting and purchasing cell phones, recommending devices and plan options that fit household needs.
Troubleshoot device concerns by guiding customers through setup, plan adjustments, and timely resolutions that improve satisfaction.
Recommend tailored solutions by aligning customer requirements with AT&T’s speed, coverage, and value‑driven wireless service plans.
Process activations, upgrades, and service enrollments with precision while maintaining CRM accuracy, billing compliance, and account documentation.
Handle billing inquiries, apply promotions or credits, and ensure customers clearly understand service agreements and plan details.
Provide frontline support by addressing residential customer inquiries on AT&T cell phones, wireless plans, and account updates.
Assist customers in selecting and purchasing cell phones, recommending devices and plan options that fit household needs.
Troubleshoot device concerns by guiding customers through setup, plan adjustments, and timely resolutions that improve satisfaction.
Recommend tailored solutions by aligning customer requirements with AT&T’s speed, coverage, and value‑driven wireless service plans.
Process activations, upgrades, and service enrollments with precision while maintaining CRM accuracy, billing compliance, and account documentation.
Handle billing inquiries, apply promotions or credits, and ensure customers clearly understand service agreements and plan details.