Navy Exchange Service Command
SUPERVISORY SALES ASSOCIATE, FULL-TIME/ELECTRONICS
Navy Exchange Service Command, Chicago, Illinois, United States
Job Number
250003MP
Primary Location Service School Command
Pay Range 18.00+ DOE
Job Summary As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will assist customers and help them recognize the need for our products and services. You will also be a team leader to the associates, ensuring a positive and productive work environment. Through a continuous learning environment you will stay current on products, and articulate our purpose in a professional manner. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities
Customer Service – Proactively engage and make a connection with customers; ask questions and listen to customer needs; direct customers to merchandise, inform them about upcoming events, promotions, mobile offers, and STAR card.
Provide premier customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
Organization – Maintain store appearance.
Sales – Cross‑sell products and know the layout of the store; suggest latest trends and current promotions based on the customer's individual needs; upsell products; learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge and specs.
Use a Point‑of‑Sale system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customer.
Complete various forms, paperwork, reports, and reconciliation.
Inventory – Be the keeper of merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Responsible for security of cash, fixed assets, and merchandise inventory.
Provide direction on assignments, including prioritizing projects/tasks, managing merchandise and inventory.
Dependability – Adhere to assigned work schedule; complete work assignments accurately and completely.
Supervisory Requirements – Provide effective leadership, demonstrate ability to direct, train, and motivate associates, set a positive example, provide coaching and timely feedback, direct work assignments, train sales associates, and provide input to Department Manager on associate performance. May open/close locations.
Other duties as assigned.
Qualifications
Product Knowledge
– Moderate level of knowledge of products/merchandise; provide training documentation to sales associates on product features.
Experience
– 1–2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
Communication Skills
– Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents; effective communication with customers, peers, and management; proper telephone etiquette.
Mathematical Skills
– Basic math functions (addition, subtraction, multiplication, division); use of calculator; calculate percentages and ratios; make change in American monetary units.
Reasoning Ability
– Ability to multi‑task while being attentive to customers and remain flexible to the needs of the business; work as part of a team; take initiative independently of direct supervision; defuse escalated exchanges and create win‑win situations.
Physical Demands / Work Environment This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending on location.
Other Skills Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience Study completed in a college, university, or junior college above high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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Primary Location Service School Command
Pay Range 18.00+ DOE
Job Summary As a Supervisory Sales Associate you will be the face of our company to both the associates and our customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will assist customers and help them recognize the need for our products and services. You will also be a team leader to the associates, ensuring a positive and productive work environment. Through a continuous learning environment you will stay current on products, and articulate our purpose in a professional manner. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities
Customer Service – Proactively engage and make a connection with customers; ask questions and listen to customer needs; direct customers to merchandise, inform them about upcoming events, promotions, mobile offers, and STAR card.
Provide premier customer service; cooperate and build positive, inclusive, and respectful relationships; take accountability for your own actions and outcomes.
Organization – Maintain store appearance.
Sales – Cross‑sell products and know the layout of the store; suggest latest trends and current promotions based on the customer's individual needs; upsell products; learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide the customer with product knowledge and specs.
Use a Point‑of‑Sale system to process cash, exchanges, discounts, gift cards, credit cards, debit cards, and cash handling, including counting money and returning accurate amounts to customer.
Complete various forms, paperwork, reports, and reconciliation.
Inventory – Be the keeper of merchandise, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Responsible for security of cash, fixed assets, and merchandise inventory.
Provide direction on assignments, including prioritizing projects/tasks, managing merchandise and inventory.
Dependability – Adhere to assigned work schedule; complete work assignments accurately and completely.
Supervisory Requirements – Provide effective leadership, demonstrate ability to direct, train, and motivate associates, set a positive example, provide coaching and timely feedback, direct work assignments, train sales associates, and provide input to Department Manager on associate performance. May open/close locations.
Other duties as assigned.
Qualifications
Product Knowledge
– Moderate level of knowledge of products/merchandise; provide training documentation to sales associates on product features.
Experience
– 1–2 years of Retail or relevant work experience required; 1 year of lead or supervisory experience preferred.
Communication Skills
– Strong interpersonal and communication skills; ability to read, write, and interpret instructional documents; effective communication with customers, peers, and management; proper telephone etiquette.
Mathematical Skills
– Basic math functions (addition, subtraction, multiplication, division); use of calculator; calculate percentages and ratios; make change in American monetary units.
Reasoning Ability
– Ability to multi‑task while being attentive to customers and remain flexible to the needs of the business; work as part of a team; take initiative independently of direct supervision; defuse escalated exchanges and create win‑win situations.
Physical Demands / Work Environment This position involves constant moving, talking, hearing, reaching, grabbing, and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus. Involves lifting at least 25 lbs. and up to 50 lbs in some departments. Work typically performed indoors but may be assigned outdoors depending on location.
Other Skills Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
Work Hours Available to work a variety of hours which may include early mornings, evenings, weekends, and holidays.
General Experience 1 year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
Specialized Experience 1 year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.
Substitution of Education for Experience Study completed in a college, university, or junior college above high school level may be substituted on the basis of one‑half academic year of study for 6 months of experience. At any level specialized experience may be substituted for required general experience. Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.
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