CS Recruiting
E-Commerce Fulfillment Account Manager
CS Recruiting, California, Missouri, United States, 65018
Our client offers a simple, fast, and affordable e‑commerce fulfillment solution for businesses of any size looking to vertically integrate their inventory management and product delivery into one seamless solution rooted in efficiency and excellent customer service.
E‑Commerce Fulfillment Account Manager Job Type:
Full‑time; Hybrid
Responsibilities
Serve as the primary relationship owner for major Napa‑based customers.
Build strong alliances across ownership, operations, finance, logistics, production, and customer service teams.
Maintain consistent onsite presence to deepen trust and identify emerging needs.
Demonstrate a polished, executive‑ready presence when representing the company.
Deliver insights and solutions to all levels of the customer organization—from technical staff to executive leadership.
Continually demonstrate the value of the company’s existing services and develop new value propositions aligned with customer priorities.
Provide oversight and input into all tactical aspects of each client relationship.
Facilitate allocation of all necessary internal resources to ensure client satisfaction.
Anticipate obstacles and proactively develop solutions before they escalated.
Act as a point of escalation for complex operational or service‑level issues and drive them to closure.
Monitor account‑specific activities across Operations, Customer Service, Transportation, Compliance, and Finance to ensure alignment with customer expectations.
Ensure SLAs and SOPs are documented, communicated, and adhered to across internal teams.
Assist Sales and Customer Success in supporting contract renewals and ensuring timely completion.
Apply a logistics‑forward mindset to recommend optimal routing scenarios, improved service‑level and carrier strategies, methods to reduce transit times, and approaches to reduce failure points and delivery exceptions.
Provide operational insights that improve customer satisfaction, retention, and shipment performance.
Support the company’s goal of providing best‑in‑class transit outcomes and operational predictability.
Lead Quarterly Business Reviews (QBRs) with data‑driven insights, KPIs, and recommendations.
Identify opportunities for customers to streamline processes, improve on‑time delivery, reduce costs, or grow new product lines.
Reduce churn through proactive communication, consistent issue prevention, and value reinforcement.
Identify upsell opportunities; collaborate with Sales to scope, propose, and activate new services or value‑added offerings.
Support customer contract renewals by highlighting performance, outcomes, and partnership benefits.
Manage to define revenue, expense, and SLA‑based goals for each account.
Interpret forecasts, shipment data, P&Ls, and trend analysis to ensure profitable customer engagement.
Provide recommendations on efficiency improvements, operational changes, or service adjustments.
Travel up to 15% (up to 30–35% as customer needs dictate).
Experience
Bachelor’s degree preferred (Business, Logistics, Supply Chain, or related field)
7+ years of Program Management and/or Account Management experience
Strong preference for Logistics, Transportation, 3PL, or Fulfillment environments, Wine or Alcohol logistics, and managing multiple complex national or enterprise accounts
Demonstrated experience working with senior leadership—VPs, directors, and C‑suite stakeholders
Deep logistics and routing mindset; ability to recommend optimal transit strategies
Strong presentation and communication skills; ability to convey complex concepts simply
Proven ability to generate, read, and interpret forecasts, performance metrics, P&Ls, and operational analyses
Proficient in Microsoft Office; strong Excel and CRM (Zoho preferred) experience
High professionalism, polished executive presence, and exceptional customer‑facing skills
Adept at conflict management with a calm, solution‑oriented approach
Strong problem‑solving ability with proactive mindset
Ability to manage multiple priorities while maintaining strong attention to detail; team‑oriented, collaborative, adaptable, and comfortable in fast‑paced environments
High energy, positive attitude, and strong creative thinking
Comfortable rotating through warehouse and customer environments
Thrive in a fast‑moving, operationally dynamic setting
This position offers a competitive base salary.
#J-18808-Ljbffr
E‑Commerce Fulfillment Account Manager Job Type:
Full‑time; Hybrid
Responsibilities
Serve as the primary relationship owner for major Napa‑based customers.
Build strong alliances across ownership, operations, finance, logistics, production, and customer service teams.
Maintain consistent onsite presence to deepen trust and identify emerging needs.
Demonstrate a polished, executive‑ready presence when representing the company.
Deliver insights and solutions to all levels of the customer organization—from technical staff to executive leadership.
Continually demonstrate the value of the company’s existing services and develop new value propositions aligned with customer priorities.
Provide oversight and input into all tactical aspects of each client relationship.
Facilitate allocation of all necessary internal resources to ensure client satisfaction.
Anticipate obstacles and proactively develop solutions before they escalated.
Act as a point of escalation for complex operational or service‑level issues and drive them to closure.
Monitor account‑specific activities across Operations, Customer Service, Transportation, Compliance, and Finance to ensure alignment with customer expectations.
Ensure SLAs and SOPs are documented, communicated, and adhered to across internal teams.
Assist Sales and Customer Success in supporting contract renewals and ensuring timely completion.
Apply a logistics‑forward mindset to recommend optimal routing scenarios, improved service‑level and carrier strategies, methods to reduce transit times, and approaches to reduce failure points and delivery exceptions.
Provide operational insights that improve customer satisfaction, retention, and shipment performance.
Support the company’s goal of providing best‑in‑class transit outcomes and operational predictability.
Lead Quarterly Business Reviews (QBRs) with data‑driven insights, KPIs, and recommendations.
Identify opportunities for customers to streamline processes, improve on‑time delivery, reduce costs, or grow new product lines.
Reduce churn through proactive communication, consistent issue prevention, and value reinforcement.
Identify upsell opportunities; collaborate with Sales to scope, propose, and activate new services or value‑added offerings.
Support customer contract renewals by highlighting performance, outcomes, and partnership benefits.
Manage to define revenue, expense, and SLA‑based goals for each account.
Interpret forecasts, shipment data, P&Ls, and trend analysis to ensure profitable customer engagement.
Provide recommendations on efficiency improvements, operational changes, or service adjustments.
Travel up to 15% (up to 30–35% as customer needs dictate).
Experience
Bachelor’s degree preferred (Business, Logistics, Supply Chain, or related field)
7+ years of Program Management and/or Account Management experience
Strong preference for Logistics, Transportation, 3PL, or Fulfillment environments, Wine or Alcohol logistics, and managing multiple complex national or enterprise accounts
Demonstrated experience working with senior leadership—VPs, directors, and C‑suite stakeholders
Deep logistics and routing mindset; ability to recommend optimal transit strategies
Strong presentation and communication skills; ability to convey complex concepts simply
Proven ability to generate, read, and interpret forecasts, performance metrics, P&Ls, and operational analyses
Proficient in Microsoft Office; strong Excel and CRM (Zoho preferred) experience
High professionalism, polished executive presence, and exceptional customer‑facing skills
Adept at conflict management with a calm, solution‑oriented approach
Strong problem‑solving ability with proactive mindset
Ability to manage multiple priorities while maintaining strong attention to detail; team‑oriented, collaborative, adaptable, and comfortable in fast‑paced environments
High energy, positive attitude, and strong creative thinking
Comfortable rotating through warehouse and customer environments
Thrive in a fast‑moving, operationally dynamic setting
This position offers a competitive base salary.
#J-18808-Ljbffr