Milwaukee Succeeds
Overview
As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You'll use fashion and product knowledge to give customers the information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service Engage with customers to deliver excellent service Guide customers through fashion trends, stories, and products in all areas of the store Promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion, and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introductions, trainings, and courses relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practices for in-store OMNI services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
Who You Are
Note:
Text converted to plain formatting. As a Sales Advisor, you are passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communicative, creative, curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment applicable to the role Experience working with customer service in fashion, retail, or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for inclusive, diverse, and equitable workplaces We are a values-driven organization guided by seven values Access to Colleague Resource Groups for community and networking Inclusive company culture where you can be yourself Access to a global talent community with opportunities for career growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave, and community day Personal style expression with employee discount across H&M Group brands Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associate Pay Rate $15.50 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned at the company’s discretion. H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at recruitment_support@hm.com. Details on data processing, cookies, and privacy are provided in the Applicant Privacy Notice. Benefits:
We offer attractive benefits with development opportunities. All employees receive a staff discount card valid across H&M Group brands in stores and online. See the HIP program and local market benefits for details. In addition, brands covered by the discount include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound.
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As a Sales Advisor, you'll be responsible for providing excellent customer service, welcoming and guiding customers through your store to actively sell our products and provide customers with support and guidance. You'll use fashion and product knowledge to give customers the information they need for the best experience. You’ll also work on garment refill and care, presentation, and contribute to a clean and tidy sales floor and back of house, working closely with your store team to deliver an excellent customer experience. A Day in the Life
Working at H&M means no two days are the same, but a typical day will include the following responsibilities: Provide excellent customer service: welcoming and guiding customers through the store and the OMNI experience where available, supporting them with direct customer service Engage with customers to deliver excellent service Guide customers through fashion trends, stories, and products in all areas of the store Promote and sell our products to customers Actively promote our Customer Loyalty App (Hello Member) and in-store sustainability initiatives Represent the H&M brand positively during all customer interactions Support with commercial or operational actions to reach sales targets with the store management team General Information
Fashion & Trend Awareness
Keep up-to-date with fashion trends, styles, brands, products, competitors, and relevant influencers Use product and fashion knowledge to share relevant information with customers Team & Development
Retain and share service, fashion, and store operations knowledge with colleagues Follow all procedures, routines, and legal requirements in all areas of the store Give and receive feedback to learn, develop and support each other Participate in onboarding, introductions, trainings, and courses relevant for your role and future development Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and garment care Operate fitting room and checkout areas according to best practices and processes Contribute to a clean and tidy sales floor and back of house (including stockrooms) Assist with garment presentation and maintain attractive merchandise displays, clear trends and stories according to visual and commercial guidelines Ensure good stock levels with replenishment routines on the sales floor Follow best practices for in-store OMNI services and in-store tech services/tools (Instore Care App, Click & Collect, Smart Store, etc.) Support opening and closing of the store Follow all health and safety guidelines and legal requirements applicable to the role Qualifications
Who You Are
Note:
Text converted to plain formatting. As a Sales Advisor, you are passionate about fashion and everything we create in-store Motivated by giving customers a great experience Communicative, creative, curious, motivated, flexible, decisive, and action-oriented Enjoy working in a collaborative and dynamic environment Have sales experience in a dynamic and collaborative environment applicable to the role Experience working with customer service in fashion, retail, or other service-related industries Why You’ll Love Working at H&M
We value diverse backgrounds and strive for inclusive, diverse, and equitable workplaces We are a values-driven organization guided by seven values Access to Colleague Resource Groups for community and networking Inclusive company culture where you can be yourself Access to a global talent community with opportunities for career growth Comprehensive benefits including health insurance, wellness and family support, retirement plan, paid leave, and community day Personal style expression with employee discount across H&M Group brands Additional Information
Job Status:
Hourly, Non-Exempt EEOC Code:
SLS Compensation:
Sales Associate Pay Rate $15.50 per hour *This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties assigned at the company’s discretion. H&M may pay more or less than the posted range depending on qualifications. This range may be modified in the future. We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at recruitment_support@hm.com. Details on data processing, cookies, and privacy are provided in the Applicant Privacy Notice. Benefits:
We offer attractive benefits with development opportunities. All employees receive a staff discount card valid across H&M Group brands in stores and online. See the HIP program and local market benefits for details. In addition, brands covered by the discount include H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound.
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