T-Mobile
Mobile Associate, Store-in-Store, Retail Sales
T-Mobile, Raleigh, North Carolina, United States, 27601
Mobile Associate, Store-in-Store, Retail Sales
Base pay range: $17.50/hr – $20.00/hr. Job Overview
Mobile Associates are integral to the Retail Team, bringing the T‑Mobile brand to life within National Sales partner locations. They engage customers in high‑traffic environments, using technology and storytelling to educate, demonstrate, and recommend solutions. Mobile Associates build deep customer relationships, identify needs, and use solution‑based selling techniques. They consistently meet performance targets while providing exceptional customer experiences. Job Responsibilities
Proactively engage a broad range of customers in a highly‑traffic retail environment, using digital tools, effective communication, and showcasing the value of T‑Mobile solutions. Consistently leverage digital self‑serve tools during customer interactions and the onboarding process, identifying customer needs and demonstrating the value of T‑Mobile products and services. Complete training on the in‑store experience, new skills, products, and processes; review promotions and updates on the Hub to remain customer‑ready. Deliver exceptional service, exceed customer expectations, and proactively drive sales activity in the location. Build relationships with nearby leadership and teams to support customer experience from account set‑up to device support and account servicing. Education and Work Experience
High School Diploma or GED (Required). At least 6 months of customer service and/or sales experience, preferably in a retail environment. Knowledge, Skills and Abilities
Customer‑satisfaction focus and passion for connecting with customers. Team‑building mindset and willingness to work alongside peers and leaders. Retail sales competence and confidence to succeed in a fast‑paced environment. Licenses and Certifications
At least 18 years of age. Legally authorized to work in the United States. Travel
No travel required. Compensation and Incentives
Hourly base pay: $17.50. Employees receive hourly training pay of $5.00 during the first 90 days. Upon completion, promotion to Mobile Expert role opens eligibility for an annualized incentive target of $18,000. All employees are eligible for a $20/hour equivalent, including base pay and incentives. Benefits
Full and part‑time employees have access to medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. Additional benefits include paid parental and family leave, childcare subsidy, tuition assistance, and mobile service & home internet discounts. Equal Opportunity Employer
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or any other protected status. If you have a disability and require reasonable accommodation during the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1-844-873‑9500.
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Base pay range: $17.50/hr – $20.00/hr. Job Overview
Mobile Associates are integral to the Retail Team, bringing the T‑Mobile brand to life within National Sales partner locations. They engage customers in high‑traffic environments, using technology and storytelling to educate, demonstrate, and recommend solutions. Mobile Associates build deep customer relationships, identify needs, and use solution‑based selling techniques. They consistently meet performance targets while providing exceptional customer experiences. Job Responsibilities
Proactively engage a broad range of customers in a highly‑traffic retail environment, using digital tools, effective communication, and showcasing the value of T‑Mobile solutions. Consistently leverage digital self‑serve tools during customer interactions and the onboarding process, identifying customer needs and demonstrating the value of T‑Mobile products and services. Complete training on the in‑store experience, new skills, products, and processes; review promotions and updates on the Hub to remain customer‑ready. Deliver exceptional service, exceed customer expectations, and proactively drive sales activity in the location. Build relationships with nearby leadership and teams to support customer experience from account set‑up to device support and account servicing. Education and Work Experience
High School Diploma or GED (Required). At least 6 months of customer service and/or sales experience, preferably in a retail environment. Knowledge, Skills and Abilities
Customer‑satisfaction focus and passion for connecting with customers. Team‑building mindset and willingness to work alongside peers and leaders. Retail sales competence and confidence to succeed in a fast‑paced environment. Licenses and Certifications
At least 18 years of age. Legally authorized to work in the United States. Travel
No travel required. Compensation and Incentives
Hourly base pay: $17.50. Employees receive hourly training pay of $5.00 during the first 90 days. Upon completion, promotion to Mobile Expert role opens eligibility for an annualized incentive target of $18,000. All employees are eligible for a $20/hour equivalent, including base pay and incentives. Benefits
Full and part‑time employees have access to medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays. Additional benefits include paid parental and family leave, childcare subsidy, tuition assistance, and mobile service & home internet discounts. Equal Opportunity Employer
T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or any other protected status. If you have a disability and require reasonable accommodation during the application or interview process, please contact ApplicantAccommodation@t-mobile.com or call 1-844-873‑9500.
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