Ryder System, Inc.
Outside Sales - Account Manager
Ryder System, Inc., Evansville, Indiana, United States, 47725
Outside Sales - Account Manager
Ryder System, Inc.
Essential Functions
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in‑person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss.
Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate.
Serve as facilitator between customers and Ryder departments or Ryder vendors.
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact.
Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account.
Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations.
Customer Education – Provide customers with information on new services, changes in policies, and best practices for using leased trucks efficiently.
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
Perform other duties as assigned.
Skills And Abilities
Sales skills (required)
Account management skills (required)
Negotiation skills (required)
Contractual leasing (required)
Pricing (required)
Qualifications
Bachelor’s degree in business, marketing, transportation, or equivalent experience (required)
2+ years of experience providing service to customers (required)
2+ years of experience selling to customers (required)
Travel 1‑10%
Compensation Information Compensation may be influenced by a variety of factors, including relevant experience, education, work location, market data and internal equity. The position may also be eligible for an annual bonus, commission, and/or long‑term incentive plan based on level and type.
Pay Type Salary
Minimum Pay Range $55,000
Maximum Pay Range $60,000
Benefits Information Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
Equal Opportunity Statement Ryder is proud to be an Equal Opportunity Employer and a Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or disability status.
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Essential Functions
Attain or exceed assigned sales quotas and profit targets. Maintain regular and consistent in‑person and virtual contact with customers to meet customer requirements. Develop a sales penetration plan to expand Ryder’s wallet share. Segment account base by opportunity for growth, renewal (retention) and potential for risk of loss.
Present Ryder services and capabilities. Develop relationships with all customer buying influencers. Develop complete understanding of customers’ business, goals, and objectives. Work collaboratively with DTS/SCS to develop upsell opportunities for the application of those services as appropriate.
Serve as facilitator between customers and Ryder departments or Ryder vendors.
Ensure contracted services are delivered to customers. Orchestrate the development of a productive working relationship with the customer. Maintain appropriate customer contact.
Understand and manage customer satisfaction perception. Conduct regularly scheduled customer reviews. Monitor VOC results by account.
Develop knowledge base of competitive alternatives and identify share of wallet opportunities. Contribute to an effective transition of accounts sold upstream in Ryder’s services portfolio. Update CRM with relevant account specific details and interactions.
Proactively anticipate problems through continuous dialogue with customer & Ryder staff. Supply customer with information regarding operational performance. Learn customers business & operations.
Customer Education – Provide customers with information on new services, changes in policies, and best practices for using leased trucks efficiently.
Training and improvement of sales skills, industry knowledge and personal growth needs.
Additional Responsibilities
Perform other duties as assigned.
Skills And Abilities
Sales skills (required)
Account management skills (required)
Negotiation skills (required)
Contractual leasing (required)
Pricing (required)
Qualifications
Bachelor’s degree in business, marketing, transportation, or equivalent experience (required)
2+ years of experience providing service to customers (required)
2+ years of experience selling to customers (required)
Travel 1‑10%
Compensation Information Compensation may be influenced by a variety of factors, including relevant experience, education, work location, market data and internal equity. The position may also be eligible for an annual bonus, commission, and/or long‑term incentive plan based on level and type.
Pay Type Salary
Minimum Pay Range $55,000
Maximum Pay Range $60,000
Benefits Information Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, disability insurance, paid time off for vacation, illness, bereavement, family and parental leave, and a tax‑advantaged 401(k) retirement savings plan.
Equal Opportunity Statement Ryder is proud to be an Equal Opportunity Employer and a Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or disability status.
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