H&M
Job Description
As a Sales Advisor, you will provide excellent customer service, welcoming and guiding customers through your store. You will actively sell our products, offer garment refill & care, and maintain a clean and tidy sales floor and back‑of‑house. Working closely with your store team, you will deliver an outstanding customer experience and support the commercial goals of the store.
A Day in the Life
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience, supporting them with direct customer service.
Engage in conversations with customers to provide exceptional service.
Guide customers through our fashion trends, stories & products in all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
General Information Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, styles, brands, products, competitors and relevant influencers.
Use your product & fashion knowledge to share relevant information with customers.
Team & Development
Share your service, fashion and store operations knowledge and skills with colleagues.
Follow all procedures, routines and legal requirements in all areas of the store.
Give and receive feedback with your colleagues to learn, develop and support each other.
Participate in relevant onboarding, introduction processes, trainings and courses for your role and future development.
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
Maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Follow best practice for any in‑store OMNI services & in‑store tech services/tools.
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to the role.
Qualifications
Passionate about fashion and everything we create in‑store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Has sales experience in a dynamic and collaborative environment that can be applied to this role.
Experience with customer service in fashion, retail or other service‑related industries.
Why You’ll Love Working at H&M
We value diverse backgrounds and encourage inclusion.
Guided by our 7 unique values that have driven us for over 75 years.
You will have access to Colleague Resource Groups for community and networking.
Inclusive company culture encourages authenticity.
Access to a global talent community with unlimited career growth.
Comprehensive benefits: health insurance, wellness and family support programs, retirement plan, paid leave and community days.
Express your personal style with employee discount at H&M, Other Stories and COS.
Job Status:
Hourly, Non‑Exempt
EEOC Code:
SLS
Compensation:
Sales Associates Pay Rate $13.00 per hour
*The job posting highlights the most critical responsibilities and requirements of the role and is not all‑inclusive.
H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities.
Benefits All employees receive a staff discount card usable on all H&M Group brands in stores and online. You also benefit from the H&M Incentive Program – HIP. Global benefits differ by market and employment type.
Inclusion & Diversity H&M Group is dedicated to creating inclusive, diverse and equitable workplaces. Our recruitment process considers all diversity dimensions. We kindly ask you not to attach a cover letter to avoid biases.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our aim is sustainable fashion & quality at the best price.
Assessment Tool We use an online assessment tool called Maki for skills‑based selection of sales advisor candidates. The assessment is optional and supplements your written application. Contact recruitment_support@hm.com for alternative methods.
#J-18808-Ljbffr
A Day in the Life
Provide excellent customer service: welcoming & guiding customers through the store & OMNI experience, supporting them with direct customer service.
Engage in conversations with customers to provide exceptional service.
Guide customers through our fashion trends, stories & products in all areas of the store.
Effectively promote and sell our products to customers.
Actively promote our Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Represent the H&M brand positively during all customer interactions.
Support commercial or operational actions to reach sales targets with the store management team.
General Information Fashion & Trend Awareness
Keep up‑to‑date with fashion scene, trends, styles, brands, products, competitors and relevant influencers.
Use your product & fashion knowledge to share relevant information with customers.
Team & Development
Share your service, fashion and store operations knowledge and skills with colleagues.
Follow all procedures, routines and legal requirements in all areas of the store.
Give and receive feedback with your colleagues to learn, develop and support each other.
Participate in relevant onboarding, introduction processes, trainings and courses for your role and future development.
Retail Operations / Visual & Commercial Execution
Complete full garment cycle from unpacking and refill to steaming and ensure good garment care.
Operate fitting room and checkout areas according to best practice & processes.
Contribute to a clean and tidy sales floor and back‑of‑house (including stockrooms).
Maintain attractive merchandise displays, clear trends & stories according to visual & commercial guidelines.
Ensure good stock levels with replenishment routines on the sales floor.
Follow best practice for any in‑store OMNI services & in‑store tech services/tools.
Support opening and closing of the store.
Follow all H&S guidelines and legal requirements applicable to the role.
Qualifications
Passionate about fashion and everything we create in‑store.
Motivated by giving customers a great experience.
Communicative, creative, curious, motivated, flexible, decisive and action‑oriented.
Enjoy working in a collaborative and dynamic environment.
Has sales experience in a dynamic and collaborative environment that can be applied to this role.
Experience with customer service in fashion, retail or other service‑related industries.
Why You’ll Love Working at H&M
We value diverse backgrounds and encourage inclusion.
Guided by our 7 unique values that have driven us for over 75 years.
You will have access to Colleague Resource Groups for community and networking.
Inclusive company culture encourages authenticity.
Access to a global talent community with unlimited career growth.
Comprehensive benefits: health insurance, wellness and family support programs, retirement plan, paid leave and community days.
Express your personal style with employee discount at H&M, Other Stories and COS.
Job Status:
Hourly, Non‑Exempt
EEOC Code:
SLS
Compensation:
Sales Associates Pay Rate $13.00 per hour
*The job posting highlights the most critical responsibilities and requirements of the role and is not all‑inclusive.
H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.
We are committed to providing reasonable accommodations for applicants with disabilities.
Benefits All employees receive a staff discount card usable on all H&M Group brands in stores and online. You also benefit from the H&M Incentive Program – HIP. Global benefits differ by market and employment type.
Inclusion & Diversity H&M Group is dedicated to creating inclusive, diverse and equitable workplaces. Our recruitment process considers all diversity dimensions. We kindly ask you not to attach a cover letter to avoid biases.
Company Description H&M is a fashion brand that offers the latest styles and inspiration, from fashion pieces and designer collaborations to affordable wardrobe essentials. Our aim is sustainable fashion & quality at the best price.
Assessment Tool We use an online assessment tool called Maki for skills‑based selection of sales advisor candidates. The assessment is optional and supplements your written application. Contact recruitment_support@hm.com for alternative methods.
#J-18808-Ljbffr