Sales Representative

Sales Representative Job at CPR Cell Phone Repair Portsmouth NH, NH As a sales associate in a CPR Cell Phone Repair location, you hold responsibilities that are critical to the success of the store. You are directly responsible for the customer service experience. It is your responsibility to assist any customer that comes through the door in a professional and timely manner. You will be responsible for the entire front end of the store. Cleaning and restocking inventory fall under this category. All phone calls and email inquiries fall under your jurisdiction; although you may need to seek assistance from your technical team to answer some of the more technical questions. You should be monitoring trends alongside the lead technician on defective parts, repeated re-repairs, and broken parts. Being mindful of numbers and setting revenue goals is important.

Qualifications To be negotiated based on experience and qualifications

Ability to oversee multiple areas of the operation at once and delegate

Ability to develop and maintain a consistent and efficient workflow

Ability to monitor trends in all areas of the store: Sales, Repairs, Warranties, Part defects, Etc.

Proficient with POS System and balancing the cash register

Ability to reach sales goals

Some understanding of technical “lingo”

Ability to Up-sell and finish a sale

Good understanding of our disclaimers

Good understanding of our in-store warranty system

Ability to answer email inquiries

Ability to answer and communicate effectively with customers over the telephone

Ability to handle B2B accounts and keep them organized (Passed down from outside sales/owners)

Ability to effectively handle customer complaints

Assisting the Store Manager

Maintaining Store Inventory of Accessories

Maintaining quality store appearance.

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