Syneos Health Commercial Solutions
Virtual Pharmaceutical Sales Manager
Syneos Health Commercial Solutions, Raleigh, North Carolina, United States, 27601
Virtual Pharmaceutical Sales Manager
Join to apply for the
Virtual Pharmaceutical Sales Manager
role at
Syneos Health Commercial Solutions .
We are looking for a talented individual to join our team as a Virtual Sales Manager in our Engagement Center. If you are known for your exceptional leadership, we would love to hear from you!
Responsibilities
Supervise a virtual team and support activities to ensure the team meets client strategies, objectives, performance forecasts, and risk metrics.
Coach, provide feedback, and manage performance to help meet key KPI’s and revenue goals.
Analyze team trends or patterns to identify areas of improvement and implement plans to drive productivity and sales.
Provide guidance to virtual representatives to assist with customer service and problem‑solving skills with staff and HCPs.
Work with compliance to keep abreast of regulations, state requirements, and other factors affecting day‑to‑day activities.
Ensure compliance with Syneos and client policies and procedures.
Review SLAs and maintain them in accordance with contractual obligations.
Manage timely expense reporting, meal spend, and PTO monitoring.
Collaborate with direct supervisor to manage budget, cost, invoices, and project financial results.
Partner with recruiting to fill vacancies, identify top talent, and manage team turnover.
Conduct interviews, onboarding, and ensure timely completion of assignments per contract business rules.
Modify IC plan design/changes and ensure accurate quarterly IC calibration.
Develop a structured, repeatable communication plan for weekly team meetings to ensure execution of organizational goals, strategies, progress, competitive issues, and ongoing training.
Keep management informed of individual and team performance, insights, and solutions.
Recognize when and what information should be communicated to external stakeholders to create a positive value narrative in support of Syneos services.
Lead strategic account management and execution of business meetings.
Create a winning collaborative team culture that rewards accomplishments and encourages the advancement and retention of productive employees.
Leverage business relationships to generate positive feedback from business partners and convey mutual value to all internal and external stakeholders while resolving complex issues as needed.
Collaborate with the AM and the Analytics and Reporting team to identify, formulate, and provide directional guidance for long‑term program growth.
Collaborate with appropriate key stakeholders as opportunities arise.
Lead with a growth mindset, being strategic and solution‑oriented.
Identify potential leads and act as a conduit for Business Development.
Qualifications
Bachelor’s degree minimum.
5+ years of B2B or Pharmaceutical Sales experience (Virtual/Inside sales experience is a major plus).
2+ years of supervisory or management experience, preferably in a virtual sales environment.
Pharmaceutical industry experience with a pharmaceutical/medical call center environment.
Experience leading specialty or rare disease teams, ensuring strategic alignment, operational excellence, and compliance with regulatory standards.
Experience managing complex and demanding client relationships, demonstrating resilience and professionalism while delivering exceptional service.
Experience engaging in high‑level strategic and scientifically informed discussions with clients and internal stakeholders to drive alignment and influence decision‑making.
Strong leadership skills, business acumen, and decision‑making skills.
Effective time management and organizational skills.
Superior communication and presentation skills.
Strong leadership and organizational skills with the ability to coach and motivate a team to meet expectations and achieve goals.
Proficiency in Microsoft Office, CRM, GoToMeeting, and other sales and marketing automation tools.
Benefits & Culture At Syneos Health, we are dedicated to building a diverse, inclusive, and authentic workplace.
The benefits for this position include a competitive compensation package, health benefits (Medical, Dental, and Vision), a company match 401(k), flexible paid time off (PTO) and sick time.
EEO Statement Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).
COVID‑19 Vaccination Policy We have a voluntary COVID‑19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Certain local governments or Syneos Health customers may have vaccine requirements that apply to some employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
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Virtual Pharmaceutical Sales Manager
role at
Syneos Health Commercial Solutions .
We are looking for a talented individual to join our team as a Virtual Sales Manager in our Engagement Center. If you are known for your exceptional leadership, we would love to hear from you!
Responsibilities
Supervise a virtual team and support activities to ensure the team meets client strategies, objectives, performance forecasts, and risk metrics.
Coach, provide feedback, and manage performance to help meet key KPI’s and revenue goals.
Analyze team trends or patterns to identify areas of improvement and implement plans to drive productivity and sales.
Provide guidance to virtual representatives to assist with customer service and problem‑solving skills with staff and HCPs.
Work with compliance to keep abreast of regulations, state requirements, and other factors affecting day‑to‑day activities.
Ensure compliance with Syneos and client policies and procedures.
Review SLAs and maintain them in accordance with contractual obligations.
Manage timely expense reporting, meal spend, and PTO monitoring.
Collaborate with direct supervisor to manage budget, cost, invoices, and project financial results.
Partner with recruiting to fill vacancies, identify top talent, and manage team turnover.
Conduct interviews, onboarding, and ensure timely completion of assignments per contract business rules.
Modify IC plan design/changes and ensure accurate quarterly IC calibration.
Develop a structured, repeatable communication plan for weekly team meetings to ensure execution of organizational goals, strategies, progress, competitive issues, and ongoing training.
Keep management informed of individual and team performance, insights, and solutions.
Recognize when and what information should be communicated to external stakeholders to create a positive value narrative in support of Syneos services.
Lead strategic account management and execution of business meetings.
Create a winning collaborative team culture that rewards accomplishments and encourages the advancement and retention of productive employees.
Leverage business relationships to generate positive feedback from business partners and convey mutual value to all internal and external stakeholders while resolving complex issues as needed.
Collaborate with the AM and the Analytics and Reporting team to identify, formulate, and provide directional guidance for long‑term program growth.
Collaborate with appropriate key stakeholders as opportunities arise.
Lead with a growth mindset, being strategic and solution‑oriented.
Identify potential leads and act as a conduit for Business Development.
Qualifications
Bachelor’s degree minimum.
5+ years of B2B or Pharmaceutical Sales experience (Virtual/Inside sales experience is a major plus).
2+ years of supervisory or management experience, preferably in a virtual sales environment.
Pharmaceutical industry experience with a pharmaceutical/medical call center environment.
Experience leading specialty or rare disease teams, ensuring strategic alignment, operational excellence, and compliance with regulatory standards.
Experience managing complex and demanding client relationships, demonstrating resilience and professionalism while delivering exceptional service.
Experience engaging in high‑level strategic and scientifically informed discussions with clients and internal stakeholders to drive alignment and influence decision‑making.
Strong leadership skills, business acumen, and decision‑making skills.
Effective time management and organizational skills.
Superior communication and presentation skills.
Strong leadership and organizational skills with the ability to coach and motivate a team to meet expectations and achieve goals.
Proficiency in Microsoft Office, CRM, GoToMeeting, and other sales and marketing automation tools.
Benefits & Culture At Syneos Health, we are dedicated to building a diverse, inclusive, and authentic workplace.
The benefits for this position include a competitive compensation package, health benefits (Medical, Dental, and Vision), a company match 401(k), flexible paid time off (PTO) and sick time.
EEO Statement Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).
COVID‑19 Vaccination Policy We have a voluntary COVID‑19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Certain local governments or Syneos Health customers may have vaccine requirements that apply to some employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
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