C.H. Robinson
Overview
Capacity Portfolio Representative - Full-Time Roles Starting Spring 2026 Primary Location: Grand Rapids, MI United States of America This full-time role starts in the Spring/Summer of 2026. Do you enjoy creating new relationships? Are you a self-starter who thrives in a fast-paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you! As a Capacity Portfolio Representative, you'll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price. If you\'re driven by creating connections, solving challenges, and exceeding customer expectations, this role is for you. You\'ll sharpen your sales skills and move fast to meet customers\' supply chain challenges and business needs. The relationships you develop with carriers will fuel their success—and your own!
What we offer We believe that when you achieve, we succeed. Our commitment to your success starts on day one with a dynamic and comprehensive onboarding program designed to jumpstart your knowledge of the industry and C.H. Robinson\'s systems and processes. You\'ll benefit from top-tier training, continuous development, and a supportive team culture that empowers you to excel. We offer a competitive base salary, with opportunities to earn monthly bonuses based on stellar performance. Your drive and results will directly shape your financial success. In-office collaboration is encouraged four days a week with one remote day available.
Responsibilities Establish and maintain carrier relationships through lead generation, cold calling, and referrals
Learn about carriers\' business goals, preferences, and capabilities to maximize relationships and satisfaction
Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
Leverage technology such as automated booking products, C.H. Robinson\'s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
Proactively post, negotiate, and secure available capacity to meet customer needs
Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
Regularly review and act on carrier feedback to improve service
Identify and recommend the best payment solutions for each carrier based on their needs
Assist carriers with cash advances and resolve payable issues to ensure smooth operations
Collaborate with internal teams on shipment updates, problem resolution, and operational execution
Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
Identify root causes of issues and implement solutions to enhance performance
Qualifications High School Diploma or GED equivalent
Value a diverse and inclusive work environment
Hold a Bachelor\'s degree from an accredited college or university (preferred)
Experience using customer perspective to guide decisions and actions
Ability to persuade, motivate, influence, and negotiate with others
Strong decision-making, multi-tasking, communication and interpersonal skills
Enjoy solutions-driven work by leveraging appropriate tools to evaluate and make recommendations
Benefits Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Flexible Time Off (FTO) for U.S. salaried employees; PTO for all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities
Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We\'re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE/Disabled/Veteran
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Transportation, Logistics, Supply Chain and Storage and Truck Transportation
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Capacity Portfolio Representative - Full-Time Roles Starting Spring 2026 Primary Location: Grand Rapids, MI United States of America This full-time role starts in the Spring/Summer of 2026. Do you enjoy creating new relationships? Are you a self-starter who thrives in a fast-paced, entrepreneurial environment? If so, our Capacity Portfolio Representative position might be the perfect fit for you! As a Capacity Portfolio Representative, you'll blend inside sales, account management, and operations to grow and manage a portfolio of carriers. Your mission will be to deliver exceptional service by collaborating with trucking company owners, dispatchers, and drivers, ensuring the right truck is matched with the right shipment at the perfect time and price. If you\'re driven by creating connections, solving challenges, and exceeding customer expectations, this role is for you. You\'ll sharpen your sales skills and move fast to meet customers\' supply chain challenges and business needs. The relationships you develop with carriers will fuel their success—and your own!
What we offer We believe that when you achieve, we succeed. Our commitment to your success starts on day one with a dynamic and comprehensive onboarding program designed to jumpstart your knowledge of the industry and C.H. Robinson\'s systems and processes. You\'ll benefit from top-tier training, continuous development, and a supportive team culture that empowers you to excel. We offer a competitive base salary, with opportunities to earn monthly bonuses based on stellar performance. Your drive and results will directly shape your financial success. In-office collaboration is encouraged four days a week with one remote day available.
Responsibilities Establish and maintain carrier relationships through lead generation, cold calling, and referrals
Learn about carriers\' business goals, preferences, and capabilities to maximize relationships and satisfaction
Monitor account activity, identify inactive or underutilized accounts, and take action to reactivate them
Leverage technology such as automated booking products, C.H. Robinson\'s carrier website, and mobile apps to enhance carrier satisfaction and efficiency
Analyze freight market trends, seasonality, and supply-demand factors to make informed pricing decisions
Use capacity analysis and internal costing tools to guide your buying and negotiating strategies
Proactively post, negotiate, and secure available capacity to meet customer needs
Provide outstanding service by addressing carrier issues promptly and implementing effective solutions
Regularly review and act on carrier feedback to improve service
Identify and recommend the best payment solutions for each carrier based on their needs
Assist carriers with cash advances and resolve payable issues to ensure smooth operations
Collaborate with internal teams on shipment updates, problem resolution, and operational execution
Maintain accurate transit load visibility and reinforce on-time pickup and delivery expectations
Identify root causes of issues and implement solutions to enhance performance
Qualifications High School Diploma or GED equivalent
Value a diverse and inclusive work environment
Hold a Bachelor\'s degree from an accredited college or university (preferred)
Experience using customer perspective to guide decisions and actions
Ability to persuade, motivate, influence, and negotiate with others
Strong decision-making, multi-tasking, communication and interpersonal skills
Enjoy solutions-driven work by leveraging appropriate tools to evaluate and make recommendations
Benefits Two medical plans (including a High Deductible Health Plan)
Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid and floating holidays
Flexible Time Off (FTO) for U.S. salaried employees; PTO for all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan
Career development, networking, and team-building opportunities
Equal Opportunity C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We\'re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected. EOE/Disabled/Veteran
Seniority level Entry level
Employment type Full-time
Job function Sales and Business Development
Industries Transportation, Logistics, Supply Chain and Storage and Truck Transportation
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