Mass Markets
Overview
Join to apply for the
Outbound Sales Representative (Days)
role at
Mass Markets . Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for
Outbound Sales Representatives
to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our
industry-leading training , you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner Educate customers on products and services, identifying upsell opportunities Understand customer needs and recommend tailored solutions Use internal systems to manage accounts and process orders accurately Research and resolve customer issues, coordinating with other departments as needed Follow scripts, policies, and procedures to ensure consistency and compliance Maintain accurate records and safeguard customer information Escalate complex issues to supervisors or appropriate teams Stay current with training, updates, and system changes Meet attendance, punctuality, and performance expectations Qualifications
Must be 18 years or older High school diploma or equivalent Excellent verbal and written communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Dependable and punctual with a strong work ethic Strong problem-solving and conflict resolution skills Customer-focused, empathetic, and solution-oriented Ability to multitask and manage time effectively Comfortable in a fast-paced, evolving environment Team player with strong interpersonal skills Compensation & Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes. Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; MEC plans available after 30 days. Options vary by location. Retirement Savings: Retirement savings programs, where available. Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness insurance Career Growth: Internal promotions and advancement opportunities Paid Training: Learn new skills while earning a paycheck Fun, Engaging Work Environment: Team-oriented culture Casual Dress Code: Comfortable work attire What You Can Expect From MCI
MCI offers benefits and incentives that may vary by geography, designed to reward effort, support growth, and create an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements
This job operates in a professional office environment. The role is largely sedentary and may require sitting/standing for long periods while using a computer and headset. May move around the office and lift up to forty (40) pounds occasionally. Conditions of Employment
All MCI Locations
Must be authorized to work in the country where the job is based. Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers contingent on results. Must be willing to submit to drug screening. Job offers contingent on results. Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request when a qualified applicant or employee has a disability, unless undue hardship would result. Contact Human Resources for accommodations. Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination. See the policy details for more information. MCI will not discriminate against any employee or applicant on the basis of age, ancestry, color, medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. MCI will consider qualified applicants with criminal histories as required by local and federal law. MCI adheres to the principle of equal opportunity in all aspects of employment and provides accommodations as required by law. About MCI
MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions for customer experience and IT services. MCI provides BPO, staff augmentation, contact center services, and related offerings across multiple brands and locations. The employer reserves the right to revise this job description at any time. This description is not an employment contract and either party may terminate employment at any time for any reason.
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Join to apply for the
Outbound Sales Representative (Days)
role at
Mass Markets . Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for
Outbound Sales Representatives
to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our
industry-leading training , you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner Educate customers on products and services, identifying upsell opportunities Understand customer needs and recommend tailored solutions Use internal systems to manage accounts and process orders accurately Research and resolve customer issues, coordinating with other departments as needed Follow scripts, policies, and procedures to ensure consistency and compliance Maintain accurate records and safeguard customer information Escalate complex issues to supervisors or appropriate teams Stay current with training, updates, and system changes Meet attendance, punctuality, and performance expectations Qualifications
Must be 18 years or older High school diploma or equivalent Excellent verbal and written communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Dependable and punctual with a strong work ethic Strong problem-solving and conflict resolution skills Customer-focused, empathetic, and solution-oriented Ability to multitask and manage time effectively Comfortable in a fast-paced, evolving environment Team player with strong interpersonal skills Compensation & Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes. Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days; MEC plans available after 30 days. Options vary by location. Retirement Savings: Retirement savings programs, where available. Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness insurance Career Growth: Internal promotions and advancement opportunities Paid Training: Learn new skills while earning a paycheck Fun, Engaging Work Environment: Team-oriented culture Casual Dress Code: Comfortable work attire What You Can Expect From MCI
MCI offers benefits and incentives that may vary by geography, designed to reward effort, support growth, and create an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! Physical Requirements
This job operates in a professional office environment. The role is largely sedentary and may require sitting/standing for long periods while using a computer and headset. May move around the office and lift up to forty (40) pounds occasionally. Conditions of Employment
All MCI Locations
Must be authorized to work in the country where the job is based. Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers contingent on results. Must be willing to submit to drug screening. Job offers contingent on results. Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations upon request when a qualified applicant or employee has a disability, unless undue hardship would result. Contact Human Resources for accommodations. Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All aspects of employment are based on merit and qualifications. MCI maintains a work environment free from discrimination. See the policy details for more information. MCI will not discriminate against any employee or applicant on the basis of age, ancestry, color, medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by law. MCI will consider qualified applicants with criminal histories as required by local and federal law. MCI adheres to the principle of equal opportunity in all aspects of employment and provides accommodations as required by law. About MCI
MCI helps customers take on CX and DX challenges differently, delivering industry-leading solutions for customer experience and IT services. MCI provides BPO, staff augmentation, contact center services, and related offerings across multiple brands and locations. The employer reserves the right to revise this job description at any time. This description is not an employment contract and either party may terminate employment at any time for any reason.
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