Mass Markets
Outbound Sales Representative (Evenings)
Mass Markets, Las Cruces, New Mexico, United States, 88005
Outbound Sales Representative (Evenings)
Join to apply for the
Outbound Sales Representative (Evenings)
role at
Mass Markets . Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for
Outbound Sales Representatives
to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our
industry-leading training , you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner Educate customers on products and services, identifying upsell opportunities Understand customer needs and recommend tailored solutions Use internal systems to manage accounts and process orders accurately Research and resolve customer issues, coordinating with other departments as needed Follow scripts, policies, and procedures to ensure consistency and compliance Maintain accurate records and safeguard customer information Escalate complex issues to supervisors or appropriate teams Stay current with training, updates, and system changes Meet attendance, punctuality, and performance expectations Qualifications
Must be 18 years or older High school diploma or equivalent Excellent verbal and written communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Dependable and punctual with a strong work ethic Strong problem-solving and conflict resolution skills Customer-focused, empathetic, and solution-oriented Ability to multitask and manage time effectively Comfortable in a fast-paced, evolving environment Team player with strong interpersonal skills Compensation & Benefits
What you can expect from MCI: our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience. In addition, we offer a variety of benefits and incentives to support and reward our team members. Paid Time Off: Earn PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage after certain periods; MEC medical plans available for all employees Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness Career Growth: Internal promotion opportunities Paid Training: Training while earning a paycheck Culture: Team-oriented environment and casual dress code Conditions of Employment
Must be authorized to work in the country where the job is based Willing to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless undue hardship would result. For accommodations, contact Human Resources. Equal Opportunity Employer
All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination. We consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI prohibits discrimination or harassment based on protected characteristics and provides reasonable accommodations as required by law. About MCI (parent Company)
MCI helps customers take on CX and DX challenges by delivering industry-leading solutions in BPO, IT Services, staff augmentation, and related needs. Details about history and locations are included in the original description.
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Join to apply for the
Outbound Sales Representative (Evenings)
role at
Mass Markets . Position Overview
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for
Outbound Sales Representatives
to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our
industry-leading training , you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Make outbound and receive inbound calls in a professional and courteous manner Educate customers on products and services, identifying upsell opportunities Understand customer needs and recommend tailored solutions Use internal systems to manage accounts and process orders accurately Research and resolve customer issues, coordinating with other departments as needed Follow scripts, policies, and procedures to ensure consistency and compliance Maintain accurate records and safeguard customer information Escalate complex issues to supervisors or appropriate teams Stay current with training, updates, and system changes Meet attendance, punctuality, and performance expectations Qualifications
Must be 18 years or older High school diploma or equivalent Excellent verbal and written communication skills Ability to type 20+ words per minute Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Familiarity with Windows operating systems Dependable and punctual with a strong work ethic Strong problem-solving and conflict resolution skills Customer-focused, empathetic, and solution-oriented Ability to multitask and manage time effectively Comfortable in a fast-paced, evolving environment Team player with strong interpersonal skills Compensation & Benefits
What you can expect from MCI: our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience. In addition, we offer a variety of benefits and incentives to support and reward our team members. Paid Time Off: Earn PTO and paid holidays Incentives & Rewards: Contests with cash bonuses and prizes Health Benefits: Medical, dental, and vision coverage after certain periods; MEC medical plans available for all employees Retirement Savings: Retirement programs where available Disability Insurance: Short-term disability coverage Life Insurance: Life insurance options Supplemental Insurance: Accident and critical illness Career Growth: Internal promotion opportunities Paid Training: Training while earning a paycheck Culture: Team-oriented environment and casual dress code Conditions of Employment
Must be authorized to work in the country where the job is based Willing to submit to a Level II background and/or security investigation with fingerprint; offers contingent on results Willing to submit to drug screening; offers contingent on results Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless undue hardship would result. For accommodations, contact Human Resources. Equal Opportunity Employer
All aspects of employment at MCI are based solely on merit and qualifications. MCI maintains a work environment free from discrimination. We consider qualified applicants with criminal histories in accordance with local and federal requirements. MCI prohibits discrimination or harassment based on protected characteristics and provides reasonable accommodations as required by law. About MCI (parent Company)
MCI helps customers take on CX and DX challenges by delivering industry-leading solutions in BPO, IT Services, staff augmentation, and related needs. Details about history and locations are included in the original description.
#J-18808-Ljbffr