Spectrum
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Supervisor, Residential Inbound Sales
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Spectrum . This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused. Major Duties And Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment Develop new sales strategies within the call center to maximize opportunities Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representatives. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representatives and marketing leadership Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care Perform other duties as requested Required Qualifications
Ability to read, write, speak and understand English Ability to recruit, develop, maintain and optimize a team of sales professionals Knowledge of voice, data and television products and services Education: High School diploma or equivalent Work Experience: Inside Sales experience (2-3 years), supervisory experience preferred (1-2 years) Working Conditions
Office environment Exposure to moderate noise levels Occasional travel as required Spectrum is an Equal Opportunity Employer. We value and promote diversity and inclusion and encourage applicants from all backgrounds. Get to Know Spectrum: Spectrum is known for its Internet, TV, Mobile and Voice services across 41 states. Learn about opportunities and growth at Spectrum.
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Supervisor, Residential Inbound Sales
role at
Spectrum . This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast-paced, quota-driven sales environment that is highly transactional and customer focused. Major Duties And Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience Professional and highly motivated with strong sales coaching and developmental experience in a fast-paced, dynamic Call Center Sales environment Develop new sales strategies within the call center to maximize opportunities Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representatives. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Corrective Action Plans (CARs). Develop and maintain a positive sales culture Lead and guide the team in the attainment of marketing campaign goals. Partner with marketing department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post-launch feedback to Sales Representatives and marketing leadership Perform all staffing-related activities including recruiting, hiring, on-boarding, goal-setting, monitoring, measuring and coaching performance. Conduct regular performance reviews Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time-off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customer care Perform other duties as requested Required Qualifications
Ability to read, write, speak and understand English Ability to recruit, develop, maintain and optimize a team of sales professionals Knowledge of voice, data and television products and services Education: High School diploma or equivalent Work Experience: Inside Sales experience (2-3 years), supervisory experience preferred (1-2 years) Working Conditions
Office environment Exposure to moderate noise levels Occasional travel as required Spectrum is an Equal Opportunity Employer. We value and promote diversity and inclusion and encourage applicants from all backgrounds. Get to Know Spectrum: Spectrum is known for its Internet, TV, Mobile and Voice services across 41 states. Learn about opportunities and growth at Spectrum.
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