Pegula Sports & Entertainment
Account Executive, Membership Sales
Pegula Sports & Entertainment, Buffalo, New York, United States, 14266
Summary
The Account Executive (AE), Membership Sales actively sources and builds relationships with current and prospective Buffalo Sabres and Buffalo Bandits fans. AEs will be trained to identify the needs of customers and provide recommendations for ideal game and event experience at KeyBank Center. AEs will sell tickets for all events, handle customer service inquiries, and provide outstanding customer service for all patrons.
Duties & Responsibilities
Sell new full season ticket membership, partial plans, group outings, and single game suite rentals
Meet and/or exceed annual sales goals as provided by Ticket Operations Leadership
Prospect and source potential clients in the Greater Buffalo Area
Make a minimum of 70 outbound phone calls per day
Proactively identify new leads through referrals, networking, and prospecting businesses
Maintain accurate and detailed records of all current client and prospects within CRM system
Provide excellent customer service to prospects and current clients at all times
Active involvement in the community to continually build sales pipeline
Assist in Season Ticket Member (STM) retention programs
Respond to incoming phone calls to be sure they are answered quickly and efficiently
Handle problems during events and solve problems to customer’s satisfaction
Maintain a functional and organized workspace
Maintain a level of knowledge of programs and events to adequately assist customers
Assist in bulk mailings to STMs or other ticket purchasers
Other duties as assigned
Minimum Qualifications for the Position
Minimum of 1-3 years of sports sales experience
Bachelor’s degree preferred
Proficient in Microsoft Office products (Outlook, Word, Excel). Experience with TicketMasters, Archtics, KOR CRM system(s), a plus.
Strong organizational, time management, and problem-solving and decision-making skills
Excellent oral and written communication skills
Ability to work non-traditional hours including nights, weekends, and holidays as needed.
Compensation The base hourly rate for this role is $16.83. Based on a 40-hour work week this would equate to $35,000 annually. Account Executives, Membership Sales will earn 3% commission on new sales and may receive a cumulative revenue bonus upon hitting net sales targets.
Benefits & Incentives
Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.
Investments: 401(k) with employer matching; annual discretionary defined employer contributions
Paid Time Off: Paid Volunteer Days
Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more.
Hockey Western New York, LLC is an Equal Opportunity Employer
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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Duties & Responsibilities
Sell new full season ticket membership, partial plans, group outings, and single game suite rentals
Meet and/or exceed annual sales goals as provided by Ticket Operations Leadership
Prospect and source potential clients in the Greater Buffalo Area
Make a minimum of 70 outbound phone calls per day
Proactively identify new leads through referrals, networking, and prospecting businesses
Maintain accurate and detailed records of all current client and prospects within CRM system
Provide excellent customer service to prospects and current clients at all times
Active involvement in the community to continually build sales pipeline
Assist in Season Ticket Member (STM) retention programs
Respond to incoming phone calls to be sure they are answered quickly and efficiently
Handle problems during events and solve problems to customer’s satisfaction
Maintain a functional and organized workspace
Maintain a level of knowledge of programs and events to adequately assist customers
Assist in bulk mailings to STMs or other ticket purchasers
Other duties as assigned
Minimum Qualifications for the Position
Minimum of 1-3 years of sports sales experience
Bachelor’s degree preferred
Proficient in Microsoft Office products (Outlook, Word, Excel). Experience with TicketMasters, Archtics, KOR CRM system(s), a plus.
Strong organizational, time management, and problem-solving and decision-making skills
Excellent oral and written communication skills
Ability to work non-traditional hours including nights, weekends, and holidays as needed.
Compensation The base hourly rate for this role is $16.83. Based on a 40-hour work week this would equate to $35,000 annually. Account Executives, Membership Sales will earn 3% commission on new sales and may receive a cumulative revenue bonus upon hitting net sales targets.
Benefits & Incentives
Medical Plans: Comprehensive and affordable medical plans; supplemental vision care, dental care, life insurance coverage, fully paid, short and long-term disability and life insurance coverage.
Investments: 401(k) with employer matching; annual discretionary defined employer contributions
Paid Time Off: Paid Volunteer Days
Sabres Experience: (up to 4) Comp tickets to Buffalo Sabres, Buffalo Bandits, Rochester Americans when available
Wellness: Annual Health & Wellness fair, monthly wellness initiatives including but not limited to lunch & learns, fitness classes and challenges.
Sabres Family: many annual social events for employees and their families to enjoy, including various holiday parties and activities. DEI committee with annual initiatives, ERG (Employee Resource Groups), Community Volunteer opportunities and more.
Hockey Western New York, LLC is an Equal Opportunity Employer
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr