MECU Credit Union
Account Service Representative (Call Center) - Outbound Part-Time
MECU Credit Union, Baltimore, Maryland, United States, 21276
Account Service Representative (Call Center) - Outbound Part‑Time
Location:
One South St, Baltimore, MD 21202
Employer Summary:
MECU is a not‑for‑profit financial institution committed to helping its members and community by offering high‑quality financial products and services.
Schedule:
Mon, Wed & Fri: 9:30 am – 2:30 pm
Tue & Thurs: 1 pm – 5 pm
Sat: 10 am – 1 pm
Responsibilities:
Under general supervision, project a professional company image through telephone interactions with members. Perform outbound calling efforts and provide quality service to existing members by phone. The service provided will be accurate, efficient, and professional to consistently “delight” the member. Survey and educate members, cross‑sell available products based on member needs, investigate and resolve concerns regarding account status, products and services. Must demonstrate excellent phone and communication skills.
Qualifications:
Minimum H.S. diploma, 18 months call‑center experience strongly preferred and 1‑year customer service experience required.
Exceptional customer service and interpersonal phone etiquette skills.
Strong computer application, oral and written communication skills.
Results‑oriented, quick learner, and motivated to be a consistent performer.
Attendance and punctuality are a must.
Compensation:
Salary per hour, depending on experience and qualifications. Example: $16.00 – $19.61.
Benefits:
We prioritize employee well‑being and growth through:
Medical, Dental, and Vision Coverage for employees and families.
401(k) plan with employer match.
Company‑paid short‑term disability, long‑term disability, and life insurance.
Tuition assistance and Employee Assistance Program.
Parking discounts and long‑term care insurance.
Time off: annual, sick, and safe leave.
Physical Demands:
Requires regular sitting, use of hands, and occasional lifting of up to 25 pounds.
Equal Opportunity Statement:
MECU of Baltimore, Inc. is an equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or any other protected characteristic.
MECU conducts credit, bond, and background checks and remains an Equal Opportunity Employer.
Seniority Level:
Entry level
Employment Type:
Part‑time
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One South St, Baltimore, MD 21202
Employer Summary:
MECU is a not‑for‑profit financial institution committed to helping its members and community by offering high‑quality financial products and services.
Schedule:
Mon, Wed & Fri: 9:30 am – 2:30 pm
Tue & Thurs: 1 pm – 5 pm
Sat: 10 am – 1 pm
Responsibilities:
Under general supervision, project a professional company image through telephone interactions with members. Perform outbound calling efforts and provide quality service to existing members by phone. The service provided will be accurate, efficient, and professional to consistently “delight” the member. Survey and educate members, cross‑sell available products based on member needs, investigate and resolve concerns regarding account status, products and services. Must demonstrate excellent phone and communication skills.
Qualifications:
Minimum H.S. diploma, 18 months call‑center experience strongly preferred and 1‑year customer service experience required.
Exceptional customer service and interpersonal phone etiquette skills.
Strong computer application, oral and written communication skills.
Results‑oriented, quick learner, and motivated to be a consistent performer.
Attendance and punctuality are a must.
Compensation:
Salary per hour, depending on experience and qualifications. Example: $16.00 – $19.61.
Benefits:
We prioritize employee well‑being and growth through:
Medical, Dental, and Vision Coverage for employees and families.
401(k) plan with employer match.
Company‑paid short‑term disability, long‑term disability, and life insurance.
Tuition assistance and Employee Assistance Program.
Parking discounts and long‑term care insurance.
Time off: annual, sick, and safe leave.
Physical Demands:
Requires regular sitting, use of hands, and occasional lifting of up to 25 pounds.
Equal Opportunity Statement:
MECU of Baltimore, Inc. is an equal‑opportunity/affirmative‑action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or any other protected characteristic.
MECU conducts credit, bond, and background checks and remains an Equal Opportunity Employer.
Seniority Level:
Entry level
Employment Type:
Part‑time
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