Hermès
Overview
Hermès Maison Madison Flagship Boutique opened in 1983 and focuses on providing extraordinary service to clients as part of the New York Region. This position reports to the Senior Floor Director and works collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced, luxury environment.
Responsibilities
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Organize and prioritize the selling floor to support the sales effort and overall customer experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stored at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing etc.
Provide assistance as needed in inventory preparation.
Process and ensure the accuracy of all transactions including receipts, CRM files, and the administrative support of after‑sales service when needed.
Partner with management on POS decisions and communicate discrepancies during opening, closing and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Comply with all asset protection procedures such as employee sign in sheets, bag checks, key control and merchandise security. Prepare for physical inventory and participate in monthly cycle counts.
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist, answer questions and assistance with wrapping and packaging at POS.
Qualifications
2+ years of experience in sales; experience in a luxury environment preferred.
Strong relationship development and impeccable communication skills.
Even‑tempered with ability to continuously multi‑task.
Self‑starter and able to work independently while balancing collaboration with a team.
Strong organizational skills.
Open availability to accommodate needs of the business.
Ability to lift 0‑25 lbs. without assistance.
Hourly Range The hourly range for this position is $26.51–$29.30. Actual rates are determined based on the job, location, and individual experience.
Benefits Overview
Commission and bonus incentives based on sales performance.
Medical, Dental, Vision.
Life Insurance and Disability.
Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
Paid Parental Leave and Transition Time.
401(k) and Roth Retirement Plan with company matching and profit sharing.
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
Product discount and EAP resources.
Access to Calm App, Health Advocate, Family Building Support, and more!
Equal Opportunity Statement At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.
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Responsibilities
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Organize and prioritize the selling floor to support the sales effort and overall customer experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stored at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing etc.
Provide assistance as needed in inventory preparation.
Process and ensure the accuracy of all transactions including receipts, CRM files, and the administrative support of after‑sales service when needed.
Partner with management on POS decisions and communicate discrepancies during opening, closing and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Comply with all asset protection procedures such as employee sign in sheets, bag checks, key control and merchandise security. Prepare for physical inventory and participate in monthly cycle counts.
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist, answer questions and assistance with wrapping and packaging at POS.
Qualifications
2+ years of experience in sales; experience in a luxury environment preferred.
Strong relationship development and impeccable communication skills.
Even‑tempered with ability to continuously multi‑task.
Self‑starter and able to work independently while balancing collaboration with a team.
Strong organizational skills.
Open availability to accommodate needs of the business.
Ability to lift 0‑25 lbs. without assistance.
Hourly Range The hourly range for this position is $26.51–$29.30. Actual rates are determined based on the job, location, and individual experience.
Benefits Overview
Commission and bonus incentives based on sales performance.
Medical, Dental, Vision.
Life Insurance and Disability.
Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time).
Paid Parental Leave and Transition Time.
401(k) and Roth Retirement Plan with company matching and profit sharing.
Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance).
Product discount and EAP resources.
Access to Calm App, Health Advocate, Family Building Support, and more!
Equal Opportunity Statement At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.
#J-18808-Ljbffr