Hermès
The Team:
The Hermès Palm Beach Boutique opened in 1977 and focuses on providing extraordinary service to clients as a part of the southeastern region. This position will report to the Managing Director and work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced luxury environment.
The Opportunity:
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to operational asset protection standards of the boutique.
All other duties as assigned by the supervisor.
About the Role:
Sales Objectives
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
Provides assistance as needed in inventory preparation.
POS
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after‑sales service when needed.
Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Asset Protection
Responsible for complying with all asset protection procedures such as employee sign‑in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepare for physical inventory and participate in monthly cycle counts (or as directed by management).
Customer Service
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility:
NO
Budget Responsibility:
NO
Decision‑Making Responsibility:
NO
About You:
2+ years of experience in sales, experience in a luxury environment preferred
Strong relationship development and impeccable communication skills
Even‑tempered with ability to continuously multi‑task
Self‑starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0–25 lbs. without assistance
The range for this position is $23.72 to $26.22. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website.
At Hermès of Paris, we are proud to be an equal‑opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay‑off or termination are administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.”
#J-18808-Ljbffr
The Hermès Palm Beach Boutique opened in 1977 and focuses on providing extraordinary service to clients as a part of the southeastern region. This position will report to the Managing Director and work collaboratively with the sales team and selling support teams to support the client experience in a fast‑paced luxury environment.
The Opportunity:
The primary responsibilities of a Sales Specialist are to achieve selling and customer service objectives while adhering to operational asset protection standards of the boutique.
All other duties as assigned by the supervisor.
About the Role:
Sales Objectives
Accountable for meeting monthly and annual individual sales goals while working as part of a team for the boutique to achieve its collective target.
Organize and prioritize the selling floor to support the sales effort and overall client experience. Ensure all items (bags, boxes, note cards, ribbon, stationary and the like) are stocked at all times. Maintain selling floor to meet standards including straightening, filling in and replenishment of new receipts following VM guidelines, physical EAS tagging, ticketing, etc.
Provides assistance as needed in inventory preparation.
POS
Responsible for processing and ensuring the accuracy of all transactions including receipts, CRM files (which provide meaningful detail of purchase history and sales analysis, SKUs, monetary payment and client verification), and the administrative support of after‑sales service when needed.
Partners with management on POS decisions and communicates discrepancies, should they occur, during the opening, closing and general POS variances by end of business day.
Maintain cleanliness and organization of workstation at all times.
Asset Protection
Responsible for complying with all asset protection procedures such as employee sign‑in sheets, bag checks in conjunction with AP as application. Practice appropriate AP techniques and follow all guidelines for key control and merchandise security. Respect physical EAS tagging guidelines and ensure all products are properly ticketed (on floor, back of house and merchandise returns). Properly prepare for physical inventory and participate in monthly cycle counts (or as directed by management).
Customer Service
Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at POS.
Supervisory Responsibility:
NO
Budget Responsibility:
NO
Decision‑Making Responsibility:
NO
About You:
2+ years of experience in sales, experience in a luxury environment preferred
Strong relationship development and impeccable communication skills
Even‑tempered with ability to continuously multi‑task
Self‑starter and able to work independently while balancing collaboration with a team
Strong organizational skills
Open availability to accommodate needs of the business
Ability to lift between 0–25 lbs. without assistance
The range for this position is $23.72 to $26.22. Actual rates are determined based on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès’ success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that’s at the heart of our commitment to progress. This narrative can be experienced in a series of short films “Footsteps Across the World” available on our website.
At Hermès of Paris, we are proud to be an equal‑opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay‑off or termination are administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non‑public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at ccpa@hermes.com. Please do not submit resumes or applications to this email address.”
#J-18808-Ljbffr