Mass Markets
Overview
Join to apply for the SVP of Sales role at Mass Markets. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dynamic, visionary, and results-driven SVP of Sales to lead our global sales organization. This high-impact role is responsible for shaping and executing the company’s sales strategy, driving revenue growth, and building strategic partnerships that align with long-term business objectives. As a key member of the executive leadership team, the SVP will oversee all aspects of sales operations, business development, and market expansion—delivering transformative outcomes across multiple industries and geographies. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Strategic Vision & Execution Define and implement a forward-looking sales strategy to achieve revenue, market share, and growth objectives. Leadership & Team Development Build, mentor, and inspire a high-performing sales organization, fostering a culture of innovation, accountability, and excellence. Revenue Growth & Market Expansion Identify and capitalize on new business opportunities across diverse markets and verticals to drive top-line growth. Client Engagement & Relationship Management Cultivate relationships with key clients and stakeholders, serving as a trusted advisor and champion of the company’s value proposition. Sales Operations & Enablement Oversee the development of scalable sales processes, tools, and technologies to enhance operational efficiency and performance. Cross-Functional Collaboration Partner with marketing, product, finance, and customer success teams to align sales initiatives with broader business goals. Performance Management Establish and monitor KPIs to measure team effectiveness, pipeline health, and revenue outcomes. Budget Oversight & ROI Optimization Manage sales budgets, ensuring strategic resource allocation and maximum return on investment. Industry Representation Represent the company at major industry events, conferences, and forums to elevate brand visibility and thought leadership. Candidate Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree preferred 15+ years of progressive sales leadership experience, including executive-level roles Proven success in leading large, geographically dispersed sales teams Expertise in complex sales cycles, enterprise-level deal negotiation, and strategic partnerships Deep understanding of IT, BPO services, and consulting/software solutions Strong business acumen, financial literacy, and strategic planning capabilities Exceptional communication, negotiation, and relationship-building skills Proficiency in CRM platforms, sales analytics, and enablement tools Willingness to travel extensively for business development and client engagement Ability to thrive in fast-paced, evolving markets and adapt to shifting priorities Compensation & Benefits
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Physical & Working Conditions
This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks; may reach in any direction; raise or lower objects; move objects from place to place; hold onto objects; and exert up to forty (40) pounds. Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. MCI is an equal opportunity employer and provides reasonable accommodations to qualified employees with disabilities where required by law. About Mass Markets
Mass Markets is part of MCI, a holding company for a diverse lineup of tech-enabled business services. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. The organizations operate across multiple brands and locations with a workforce of 10,000+ employees and a broad portfolio of services.
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Join to apply for the SVP of Sales role at Mass Markets. MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a dynamic, visionary, and results-driven SVP of Sales to lead our global sales organization. This high-impact role is responsible for shaping and executing the company’s sales strategy, driving revenue growth, and building strategic partnerships that align with long-term business objectives. As a key member of the executive leadership team, the SVP will oversee all aspects of sales operations, business development, and market expansion—delivering transformative outcomes across multiple industries and geographies. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities
Strategic Vision & Execution Define and implement a forward-looking sales strategy to achieve revenue, market share, and growth objectives. Leadership & Team Development Build, mentor, and inspire a high-performing sales organization, fostering a culture of innovation, accountability, and excellence. Revenue Growth & Market Expansion Identify and capitalize on new business opportunities across diverse markets and verticals to drive top-line growth. Client Engagement & Relationship Management Cultivate relationships with key clients and stakeholders, serving as a trusted advisor and champion of the company’s value proposition. Sales Operations & Enablement Oversee the development of scalable sales processes, tools, and technologies to enhance operational efficiency and performance. Cross-Functional Collaboration Partner with marketing, product, finance, and customer success teams to align sales initiatives with broader business goals. Performance Management Establish and monitor KPIs to measure team effectiveness, pipeline health, and revenue outcomes. Budget Oversight & ROI Optimization Manage sales budgets, ensuring strategic resource allocation and maximum return on investment. Industry Representation Represent the company at major industry events, conferences, and forums to elevate brand visibility and thought leadership. Candidate Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All Positive, And Driven Applicants Are Encouraged To Apply. The Ideal Candidates For This Position Are Highly Motivated And Dedicated And Should Possess The Below Qualities Bachelor’s degree in Business, Marketing, or related field; MBA or advanced degree preferred 15+ years of progressive sales leadership experience, including executive-level roles Proven success in leading large, geographically dispersed sales teams Expertise in complex sales cycles, enterprise-level deal negotiation, and strategic partnerships Deep understanding of IT, BPO services, and consulting/software solutions Strong business acumen, financial literacy, and strategic planning capabilities Exceptional communication, negotiation, and relationship-building skills Proficiency in CRM platforms, sales analytics, and enablement tools Willingness to travel extensively for business development and client engagement Ability to thrive in fast-paced, evolving markets and adapt to shifting priorities Compensation & Benefits
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect From MCI
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Physical & Working Conditions
This job operates in a professional office environment. The employee will be largely sedentary and may be required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally move about the office to accomplish tasks; may reach in any direction; raise or lower objects; move objects from place to place; hold onto objects; and exert up to forty (40) pounds. Equal Opportunity Employer
At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws. MCI will consider qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. MCI is an equal opportunity employer and provides reasonable accommodations to qualified employees with disabilities where required by law. About Mass Markets
Mass Markets is part of MCI, a holding company for a diverse lineup of tech-enabled business services. MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. The organizations operate across multiple brands and locations with a workforce of 10,000+ employees and a broad portfolio of services.
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