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SPS Technologies

CONFIDENTIAL - Key Inside Sales Account Manager

SPS Technologies, Lindbergh, Pennsylvania, United States

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CONFIDENTIAL – Key Inside Sales Account Manager

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SPS Technologies

Country: United States of America State: Pennsylvania City: Mountaintop Division: Wyman Gordon

Company : Mountaintop

Function: Sales Workplace Type: On-Site Position type: Full Time

Job Description Wyman‑Gordon is a worldwide supplier to the aerospace and industrial gas turbine markets. We hold quality accreditations for all of the major airframe and engine manufacturers for both civil and military applications. Wyman‑Gordon Pennsylvania, a division of Precision Castparts Corporation (PCC), is a manufacturing leader of Flash Welded and Cold Rolled near net shaped rings primarily used in commercial and military aircraft. We are currently seeking a highly motivated person to fill an Account Manager role for the Mountaintop facility located in Northeast Pennsylvania. The ideal candidate is willing to learn a new industry and is committed to providing exceptional customer service. We are willing to train and are looking for a person interested in growing their career at Wyman‑Gordon.

Purpose Maintain customer satisfaction by providing problem‑solving resources. It will be the responsibility of the Inside Sales Account Manager to ensure that the organization understands and satisfies its customers' requirements. The ideal candidate will be self‑driven and a team player.

Job Summary

Perform daily interactions with our customer base to accept and input purchase orders and delivery requirements

Respond to customer requests for status and delivery updates

Integrate amongst the team to ensure operations and raw material requirements are in line to support customer needs

Develop skills in contract review and acceptance

Cut and release shipments for all customers including creating labels needed for shipments

Work with customers and customer portals for shipment releases

Stage reports both at the beginning and end of the day to update shipping status

Customer account management including meetings, calls, communication, etc.

Completion and tracking of all information needed for orders to proceed in internal quality and order completion process

Schedule maintenance for customers and production team including access to customer portals for system updates

Accounts receivable maintenance with the accounting team

Maintain detailed account management records to include contract knowledge, expedite requests, price adjustments

Other duties as assigned

General Functions

Support Sales Representatives with sales order entry for approved customer schedules and new orders.

Advise customers of the status of their open purchase orders by providing current ship dates or shipment information regarding a shipped part.

Support Customers calls and meetings well prepared to answer questions and represent the Wyman‑Gordon Brand.

Manage Customer portals and perform order book downloads. Compare customer schedules against existing open order book. Advise Sales Representative / Account Manager to resolve and reconcile any open issues.

Support scanning of customer documents, dwgs, etc. as needed for proper document control.

Act as liaison as directed between internal departments to address any open issues related to delivery and order issues.

Should have an understanding of shipping procedures including Export Compliance requirements.

Willingness to learn Aerospace compliance for Quality and Control AS9100 / ISO and Sox Compliance.

Training Requirements

Enrolled in continued education

High attention to detail

Driven for career growth and development

Computer Skills: Proficiency in Microsoft Excel is a must (including experience with pivot tables, vlookups, etc.)

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

This position requires use of information or access to production processes subject to national security controls under U.S. export control laws and regulations (including, but not limited to the International Traffic in Arms Regulations (ITAR) and the Export Administration Regulations (EAR)). To comply with those regulations, this position may require applicants to be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, protected individuals as defined by 8 U.S.C. 1324b(a)(3)), or eligible to obtain the required export authorizations from the U.S. Department of State or the U.S. Department of Commerce.

Precision Castparts Corp. is an equal opportunity employer committed to recruit, hire, train, and promote in all job categories without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or other status protected by applicable law.

Wage negotiable depending upon experience.

Seniority level

Entry level

Employment type

Contract

Job function

Sales and Business Development

Aviation and Aerospace Component Manufacturing

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