Fracht Group - North America
About the Role
We are seeking a motivated, results-driven
Strategic Account Executive
to drive growth within our division. This hybrid role blends new business development, strategic account management, and cross-functional collaboration across all service lines—including freight forwarding, customs brokerage, drayage, and warehousing.
Ideal candidates will have experience in freight forwarding, pricing strategy, and supply chain optimization, along with a strong commercial mindset and proven client-facing skills.
Responsibilities
Build and maintain account plans for all assigned customers.
Expand services within key accounts across trade lanes and logistics functions (FFW, Customs, FRT, WHS, etc.).
Identify and pursue up‑sell and cross‑sell opportunities aligned with client goals.
Identify and pursue new business opportunities in assigned territories and industry verticals.
Prepare tailored proposals, support RFQs, and drive opportunity closure.
Support marketing initiatives and attend relevant trade shows or networking events.
Serve as the primary commercial point of contact for assigned accounts.
Conduct regular client visits, QBRs, and performance reviews (minimum 2 per year per account).
Track all client engagement and ensure
Deliver 90%+ customer satisfaction based on feedback and surveys.
Generate quotes and support strategic pricing efforts aligned with operational capacity.
Work closely with operations and procurement to ensure aligned and seamless service delivery.
Provide feedback to inform pricing strategy and market positioning.
Support financial health of accounts, including invoice aging and margin integrity.
Log all activities, pipeline opportunities, and client interactions in CRM systems (e.g., CargoWise, Salesforce).
Provide accurate sales forecasts and regular pipeline visibility to leadership.
Ensure 100% participation in SOP updates and pricing feedback initiatives.
Qualifications & Requirements Integrity, flexibility, communication, problem solving, and accountability
are essential to operate in an open, honest manner and maintain reliable relationships with team members, customers, and vendors.
Integrity: Adhere to Fracht’s core values and vision; accept mistakes and learn from them without assigning blame.
Flexibility: Keep up to date with new developments, procedures, and regulations; work efficiently in an environment with multiple shifting priorities.
Communication: Effectively listen and communicate clearly with team members, customers, and vendors; interpret and disseminate information promptly.
Problem Solving: Make timely practical decisions, work well in groups or individually, and develop alternative solutions.
Accountability: Justify responsible actions and decisions to management; be a reliable team player who can make accurate decisions with a sense of urgency.
Education & Experience
Bachelor’s degree in Business, Sales, Marketing, Supply Chain, or a related field preferred.
Minimum of 3 years of experience within the freight forwarding or logistics industry.
Proven track record of achieving and exceeding sales targets.
Strong negotiation, communication, and interpersonal skills.
In-depth knowledge of global logistics and supply chain management.
Ability to think strategically and execute tactically.
Proficient in CRM software and sales analytics tools.
Physical Requirements
Must be able to lift and carry up to 20 lbs.
Must be able to sit for prolonged periods in an office setting.
Must be able to talk, listen, and speak clearly on the telephone.
Maintain regular, punctual attendance consistent with ADA, FMLA and other applicable standards.
Diversity & Inclusion We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal‑opportunity employer.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, protected veteran status, or disability status as required by applicable law.
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Strategic Account Executive
to drive growth within our division. This hybrid role blends new business development, strategic account management, and cross-functional collaboration across all service lines—including freight forwarding, customs brokerage, drayage, and warehousing.
Ideal candidates will have experience in freight forwarding, pricing strategy, and supply chain optimization, along with a strong commercial mindset and proven client-facing skills.
Responsibilities
Build and maintain account plans for all assigned customers.
Expand services within key accounts across trade lanes and logistics functions (FFW, Customs, FRT, WHS, etc.).
Identify and pursue up‑sell and cross‑sell opportunities aligned with client goals.
Identify and pursue new business opportunities in assigned territories and industry verticals.
Prepare tailored proposals, support RFQs, and drive opportunity closure.
Support marketing initiatives and attend relevant trade shows or networking events.
Serve as the primary commercial point of contact for assigned accounts.
Conduct regular client visits, QBRs, and performance reviews (minimum 2 per year per account).
Track all client engagement and ensure
Deliver 90%+ customer satisfaction based on feedback and surveys.
Generate quotes and support strategic pricing efforts aligned with operational capacity.
Work closely with operations and procurement to ensure aligned and seamless service delivery.
Provide feedback to inform pricing strategy and market positioning.
Support financial health of accounts, including invoice aging and margin integrity.
Log all activities, pipeline opportunities, and client interactions in CRM systems (e.g., CargoWise, Salesforce).
Provide accurate sales forecasts and regular pipeline visibility to leadership.
Ensure 100% participation in SOP updates and pricing feedback initiatives.
Qualifications & Requirements Integrity, flexibility, communication, problem solving, and accountability
are essential to operate in an open, honest manner and maintain reliable relationships with team members, customers, and vendors.
Integrity: Adhere to Fracht’s core values and vision; accept mistakes and learn from them without assigning blame.
Flexibility: Keep up to date with new developments, procedures, and regulations; work efficiently in an environment with multiple shifting priorities.
Communication: Effectively listen and communicate clearly with team members, customers, and vendors; interpret and disseminate information promptly.
Problem Solving: Make timely practical decisions, work well in groups or individually, and develop alternative solutions.
Accountability: Justify responsible actions and decisions to management; be a reliable team player who can make accurate decisions with a sense of urgency.
Education & Experience
Bachelor’s degree in Business, Sales, Marketing, Supply Chain, or a related field preferred.
Minimum of 3 years of experience within the freight forwarding or logistics industry.
Proven track record of achieving and exceeding sales targets.
Strong negotiation, communication, and interpersonal skills.
In-depth knowledge of global logistics and supply chain management.
Ability to think strategically and execute tactically.
Proficient in CRM software and sales analytics tools.
Physical Requirements
Must be able to lift and carry up to 20 lbs.
Must be able to sit for prolonged periods in an office setting.
Must be able to talk, listen, and speak clearly on the telephone.
Maintain regular, punctual attendance consistent with ADA, FMLA and other applicable standards.
Diversity & Inclusion We believe in creating an inclusive environment where everyone feels empowered and supported. We encourage individuals of all backgrounds, identities, and abilities to apply. We are committed to diversity and are proud to be an equal‑opportunity employer.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, protected veteran status, or disability status as required by applicable law.
#J-18808-Ljbffr