Property Manager

At Freestone, the Property Manager is responsible for overseeing the daily operations of a portfolio of scatter site multifamily properties. This role will focus on ensuring financial success, operational excellence, and exceptional resident experiences. Strong leadership, a focus on innovation, and the ability to manage complex challenges with a proactive mindset is a necessity. By fostering a strong team collaboration, the Property Manager will drive the success of Freestone’s mission to create thriving communities. Compensation: $85,000 - $95,000 per year plus bonus and benefits Key Responsibilities Leadership and Team Management Manage a team of field service managers and building superintendents with an assigned operations portfolio. Lead by example, setting standards for professionalism, accountability, communication and collaboration. Mentor and inspire team members, fostering professional growth and high performance outcomes. Actively manage performance and morale, addressing challenges and celebrating achievements. Embrace a hands-on approach to problem-solving, demonstrating no task is beneath the role. Property Operations Manage daily property operations to ensure compliance with regulations and company standards. Oversee repair and maintenance activities for timely and professional resolution of service requests. Coordinate with our centralized Unit Turnover team for efficient and complete unit turns, inspections, and move in / move outs. Manage preventative maintenance schedules and ensure your portfolio meets established safety and quality standards. Respond promptly to resident concerns and foster an environment of trust and satisfaction. Lead efforts to enhance resident engagement through innovative programs and communications. Support and lead special projects. Financial Management Process, approve and reconcile vendor invoices, ensuring compliance with company policies. Review, management and approval of FSM and Super purchases and all projects on properties. Assist and support Asset Management team with property investor inspections. Compliance and Risk Management Maintain compliance with Fair Housing, ADA, and other regulations governing NYC multifamily properties. Collaborate with our compliance team to proactively address violations or risks, ensuring timely resolution and adherence to policies and local, state, federal laws. Maintain accurate documentation and audit records to meet company and regulatory standards. Software and Technology Maintain our Property Management Software to ensure systems are accurate at all times. Identify and implement process improvements to enhance efficiency and resident satisfaction. Provide actionable feedback to improve existing systems and contribute to technological innovation. Leasing Support Work in collaboration with our centralized leasing team to facilitate all leasing activities. Monitor competitive market conditions and adjust practices accordingly. Additional Responsibilities Support all Freestone operations as needs arise, adapting to evolving company priorities. Respond swiftly to emergency situations (24/7/365), managing expectations with residents, vendors, and internal teams. Coordinate with other departments to ensure smooth transitions during property acquisitions, renovations, or operational changes. Foster relationships with third-party vendors and contractors Assist in developing and implementing company-wide initiatives and programs Provide back-up support to other properties within the portfolio during staff absences or periods of high demand. QUALIFICATIONS: 5+ years of property management experience, NYC is highly preferred. Knowledgeable with navigating NYC regulations and compliance. Experience with Yardi required. Strong technical knowledge around building maintenance and construction preferred. Proven ability to lead and motivate teams, with a strong track record of operational success. Strong communication and relationship-building skills with investors, residents, and team members. Tech-savvy and adaptable to evolving tools and platforms. Extreme attention to detail and the ability to manage competing priorities in a fast-paced environment.

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