Sika
Regional Sales Assistant/Customer Service Representative
Sika, Cheyenne, Wyoming, United States, 82007
Regional Sales Assistant/Customer Service Representative
With more than 100 years of experience, Sika is a worldwide leader in innovation and sustainability, developing and producing systems and products for construction and manufacturing sectors. Operating in 102 countries and over 400 factories, the company plays a crucial role in the transformation toward greater environmental compatibility, generating sales of CHF 11.76 billion in 2024 with 34,000 employees.
Job Description Sika is looking for an experienced Regional Sales Assistant/Customer Service Representative to join its growing team in AZ, ID, UT, or WY for our Insulation business.
As a Regional Sales Assistant, you will be the first point of contact for our customers. Your primary responsibility is to ensure
customer satisfaction
by addressing their inquiries, resolving issues, and providing information about our products and services.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues efficiently and effectively.
Provide generic information about products, services, and company policies.
Maintain customer records by updating account information.
Process orders, billing (invoicing) customers, and assist with returns and exchanges:
Order entry
Complaint entry
Assuring customers are billed in a timely manner
Collaborate with other departments to ensure customer needs are met:
Production
Logistics
Accounts Receivable
Qualifications
High school diploma or equivalent; college degree preferred.
Proven experience in a customer service role:
Managing customer relations
Excellent communication and interpersonal skills.
Strong problem‑solving abilities.
Ability to work in a fast‑paced environment with a high degree of accuracy.
Proficiency in using customer service software and tools.
Strong organizational skills and attention to detail.
Benefits
401(k) with generous company match
Bonuses
Medical, Dental, and Vision Benefits
Paid parental leave
Life Insurance
Disability Insurance
Paid time off and paid holidays
Floating holidays and paid volunteer time
Wellness/Fitness reimbursements
Education assistanceProfessional development opportunities
Employee referral program and more!
Job Details
Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service
Industries: Wholesale Building Materials
Sika fosters a culture of entrepreneurship, empowering individuals to make decisions, learn from experiences, and shape their own careers. The safety and well‑being of employees are top priorities, with a strong commitment to open communication and maintaining a safe workplace. Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.
Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal‑opportunity employer, Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.
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Job Description Sika is looking for an experienced Regional Sales Assistant/Customer Service Representative to join its growing team in AZ, ID, UT, or WY for our Insulation business.
As a Regional Sales Assistant, you will be the first point of contact for our customers. Your primary responsibility is to ensure
customer satisfaction
by addressing their inquiries, resolving issues, and providing information about our products and services.
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Resolve customer complaints and issues efficiently and effectively.
Provide generic information about products, services, and company policies.
Maintain customer records by updating account information.
Process orders, billing (invoicing) customers, and assist with returns and exchanges:
Order entry
Complaint entry
Assuring customers are billed in a timely manner
Collaborate with other departments to ensure customer needs are met:
Production
Logistics
Accounts Receivable
Qualifications
High school diploma or equivalent; college degree preferred.
Proven experience in a customer service role:
Managing customer relations
Excellent communication and interpersonal skills.
Strong problem‑solving abilities.
Ability to work in a fast‑paced environment with a high degree of accuracy.
Proficiency in using customer service software and tools.
Strong organizational skills and attention to detail.
Benefits
401(k) with generous company match
Bonuses
Medical, Dental, and Vision Benefits
Paid parental leave
Life Insurance
Disability Insurance
Paid time off and paid holidays
Floating holidays and paid volunteer time
Wellness/Fitness reimbursements
Education assistanceProfessional development opportunities
Employee referral program and more!
Job Details
Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service
Industries: Wholesale Building Materials
Sika fosters a culture of entrepreneurship, empowering individuals to make decisions, learn from experiences, and shape their own careers. The safety and well‑being of employees are top priorities, with a strong commitment to open communication and maintaining a safe workplace. Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.
Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal‑opportunity employer, Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.
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