Knoxville's Community Development Corporation
Assistant Property Manager - First Creek
Knoxville's Community Development Corporation, Knoxville, Tennessee, United States, 37955
Assistant Property Manager - First Creek
Under supervision of the Property Manager, the Assistant Property Manager assists with the management of a residential apartment community. The position is responsible for leasing vacant apartments, completing recertifications, conducting inspections, and sending tenant notices. The community may have a mix of market‑rate, workforce, Low‑Income Tax Credit (LIHTC) units and/or Project‑Based Rental Assistance. All work must comply with company policies, laws and regulations, and operate in compliance with Fair Housing laws and Equal Employment Opportunity.
This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity. All activities must support Knoxville’s Community Development Corporation’s mission, strategic goals, and objectives.
Responsibilities
Provide excellent customer service to internal and external customers.
Review and update the waiting list to maintain an active applicant pool in accordance with regulations.
Lease apartments and ensure a smooth resident move‑in and lease signing. Conduct lease signing meetings to communicate resident responsibilities.
Organize and maintain resident files, resolving discrepancies identified in EIV reports.
Finalize certifications and obtain signatures related to annual, interim, gross rent, unit transfer, termination, initial and move‑out procedures in accordance with program rules.
Process documents and correspondence related to rent changes between re‑examination periods.
Take appropriate and timely action to resolve resident concerns, answer questions, and respond to requests.
Conduct property inspections to ensure safety, cleanliness, and appearance standards; assist maintenance with move‑out inspections.
Assist with digital and print marketing activities to attract new residents.
Address routine resident concerns and work with Regulatory and Compliance on Fair Housing Requirements.
Work with Regulatory and Compliance staff to implement competitive rent standards and rates to maximize occupancy and net operating income on market‑rate units while ensuring LIHTC rents meet state and federal requirements.
Prepare regular and special reports for the Property Manager.
Recommend budgeted and emergency contractor services.
Follow approved processes and procedures and make recommendations for improvements.
Visit residents not complying with lease terms and assist them in becoming compliant.
Refer residents to community social service agencies and guide them to resources for self‑sufficiency as appropriate.
Develop and strengthen relationships with community agencies, public organizations, law enforcement, local, state, and federal governments, and social services agencies to improve services available to residents.
Maintain off‑duty availability via the KCDC‑provided cell phone.
Be available to work a modified weekly schedule and Saturdays as scheduled.
Perform other duties as assigned.
Requirements
Knowledge of residential property management principles, methods, and practices.
Knowledge of housing programs such as low‑income public housing, project‑based rental assistance, tax credits, and market‑rate units.
Knowledge of effective marketing practices for residential apartments.
Knowledge of policies and procedures, federal and state laws and regulations related to property management.
Knowledge of REAC standards and building maintenance techniques.
Knowledge of how to conduct unit, site, and common area inspections in accordance with HUD requirements.
Knowledge of human behavior and social interaction as they relate to resident issues.
Proficiency in MS Office Suite (Outlook, Excel, Word, PowerPoint), property management software, and human resources information systems.
Ability to communicate effectively in written and spoken forms.
Ability to provide excellent service to internal and external customers with timely, professional responses.
Ability to read and understand contracts, laws, and regulations related to property management.
Ability to prepare and present clear, accurate reports to diverse audiences.
Ability to establish and maintain effective working relationships with superiors, subordinates, community agencies, law enforcement, residents, and the general public.
Ability to prepare clear and accurate reports.
Ability to speak and understand Spanish is desired.
Behavioral Competencies Effective Communication:
Employee is prepared, clear, concise, and organized in all facets of communication and actively listens to the audience, adapting message appropriately.
Customer Service:
Provides timely, courteous, and quality service to all internal or external customers, needs and following through on commitments.
Initiative:
Proactively seeks solutions to unexpected challenges, assists others without formal direction, and seeks developmental feedback for continuous growth.
Job Knowledge:
Demonstrates requisite knowledge, skills, and abilities, uses appropriate judgment and decision‑making, and adheres to policies and procedures.
Responsiveness and Accountability:
Demonstrates high conscientiousness, personally responsible for work, and contributes fairly to the workload.
Teamwork:
Balances team and individual responsibilities, exhibits objectivity, gives and welcomes feedback, and supports the team's success.
Education and Experience Bachelor’s Degree in business administration, public administration, social services, or related field and a minimum of two (2) years of experience in residential property management. An equivalent combination of education and experience may be considered.
Proficient in Microsoft Office Suite and skill in the use of property management systems (Yardi highly desired). Preference may be given to applicants who hold relevant industry certifications, have experience managing PBRA/tax credit properties, and/or are fluent in another language (Spanish highly desired).
Certificates, Licenses, and Registrations Tennessee driver’s license and ability to be insured under the Authority’s policy.
CPO, COS, or Bended Occupancy Specialist certification must be obtained within a year of service.
Physical Demands The employee is required to remain in a stationary position and walk around property grounds and buildings to inspect and manage the property. Daily movements include sitting, standing, reaching, and grasping. The employee must regularly transport up to 25 pounds and must be able to exchange information in person, in writing, and via telephone.
Work Environment The position works at a residential apartment community. Duties are performed inside and outside, exposing the employee to a range of temperatures and weather conditions. The noise level may be loud, and the environment may be more hazardous than a standard office environment. The employee may be required to work with external contractors.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Management
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This position operates within and contributes to an environment in compliance with Fair Housing laws and Equal Employment Opportunity. All activities must support Knoxville’s Community Development Corporation’s mission, strategic goals, and objectives.
Responsibilities
Provide excellent customer service to internal and external customers.
Review and update the waiting list to maintain an active applicant pool in accordance with regulations.
Lease apartments and ensure a smooth resident move‑in and lease signing. Conduct lease signing meetings to communicate resident responsibilities.
Organize and maintain resident files, resolving discrepancies identified in EIV reports.
Finalize certifications and obtain signatures related to annual, interim, gross rent, unit transfer, termination, initial and move‑out procedures in accordance with program rules.
Process documents and correspondence related to rent changes between re‑examination periods.
Take appropriate and timely action to resolve resident concerns, answer questions, and respond to requests.
Conduct property inspections to ensure safety, cleanliness, and appearance standards; assist maintenance with move‑out inspections.
Assist with digital and print marketing activities to attract new residents.
Address routine resident concerns and work with Regulatory and Compliance on Fair Housing Requirements.
Work with Regulatory and Compliance staff to implement competitive rent standards and rates to maximize occupancy and net operating income on market‑rate units while ensuring LIHTC rents meet state and federal requirements.
Prepare regular and special reports for the Property Manager.
Recommend budgeted and emergency contractor services.
Follow approved processes and procedures and make recommendations for improvements.
Visit residents not complying with lease terms and assist them in becoming compliant.
Refer residents to community social service agencies and guide them to resources for self‑sufficiency as appropriate.
Develop and strengthen relationships with community agencies, public organizations, law enforcement, local, state, and federal governments, and social services agencies to improve services available to residents.
Maintain off‑duty availability via the KCDC‑provided cell phone.
Be available to work a modified weekly schedule and Saturdays as scheduled.
Perform other duties as assigned.
Requirements
Knowledge of residential property management principles, methods, and practices.
Knowledge of housing programs such as low‑income public housing, project‑based rental assistance, tax credits, and market‑rate units.
Knowledge of effective marketing practices for residential apartments.
Knowledge of policies and procedures, federal and state laws and regulations related to property management.
Knowledge of REAC standards and building maintenance techniques.
Knowledge of how to conduct unit, site, and common area inspections in accordance with HUD requirements.
Knowledge of human behavior and social interaction as they relate to resident issues.
Proficiency in MS Office Suite (Outlook, Excel, Word, PowerPoint), property management software, and human resources information systems.
Ability to communicate effectively in written and spoken forms.
Ability to provide excellent service to internal and external customers with timely, professional responses.
Ability to read and understand contracts, laws, and regulations related to property management.
Ability to prepare and present clear, accurate reports to diverse audiences.
Ability to establish and maintain effective working relationships with superiors, subordinates, community agencies, law enforcement, residents, and the general public.
Ability to prepare clear and accurate reports.
Ability to speak and understand Spanish is desired.
Behavioral Competencies Effective Communication:
Employee is prepared, clear, concise, and organized in all facets of communication and actively listens to the audience, adapting message appropriately.
Customer Service:
Provides timely, courteous, and quality service to all internal or external customers, needs and following through on commitments.
Initiative:
Proactively seeks solutions to unexpected challenges, assists others without formal direction, and seeks developmental feedback for continuous growth.
Job Knowledge:
Demonstrates requisite knowledge, skills, and abilities, uses appropriate judgment and decision‑making, and adheres to policies and procedures.
Responsiveness and Accountability:
Demonstrates high conscientiousness, personally responsible for work, and contributes fairly to the workload.
Teamwork:
Balances team and individual responsibilities, exhibits objectivity, gives and welcomes feedback, and supports the team's success.
Education and Experience Bachelor’s Degree in business administration, public administration, social services, or related field and a minimum of two (2) years of experience in residential property management. An equivalent combination of education and experience may be considered.
Proficient in Microsoft Office Suite and skill in the use of property management systems (Yardi highly desired). Preference may be given to applicants who hold relevant industry certifications, have experience managing PBRA/tax credit properties, and/or are fluent in another language (Spanish highly desired).
Certificates, Licenses, and Registrations Tennessee driver’s license and ability to be insured under the Authority’s policy.
CPO, COS, or Bended Occupancy Specialist certification must be obtained within a year of service.
Physical Demands The employee is required to remain in a stationary position and walk around property grounds and buildings to inspect and manage the property. Daily movements include sitting, standing, reaching, and grasping. The employee must regularly transport up to 25 pounds and must be able to exchange information in person, in writing, and via telephone.
Work Environment The position works at a residential apartment community. Duties are performed inside and outside, exposing the employee to a range of temperatures and weather conditions. The noise level may be loud, and the environment may be more hazardous than a standard office environment. The employee may be required to work with external contractors.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Management
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