AI Account Strategist
Nectar Social, Palo Alto, CA, United States
AI Account Strategist
Join Nectar Social as an AI Account Strategist to lead implementation and long‑term success for a portfolio of brand partners. You’ll help them integrate AI across social, support, creator, and content workflows, ensuring sustained, expanding value from our platform.
Base pay range: $110,000.00/yr - $180,000.00/yr
What You’ll Be Doing
Lead the full customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewals
Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows
Help customers deploy AI agents for engagement, listening, creator tracking, and analytics
Monitor usage trends, surface insights, and ensure long‑term health and retention
Capture and relay structured product feedback to design and engineering
Build internal onboarding tools, case studies, and best practices to scale customer adoption
What We’re Looking For
3+ years in customer success, partnerships, or brand‑side digital leadership roles, especially at high‑growth startups or AI‑enabled companies
Deep understanding of social media and creator marketing dynamics—either from agency, brand, or SaaS‑side experience
Natural curiosity about AI and automation—you experiment with new tools and workflows and help others do the same
Strong written and verbal communicator who thrives in a fast‑paced, high‑context environment
Proven track record of performance and initiative; multiple promotions or cross‑functional project ownership
MBA preferred, and Ivy League or equivalent academic background is a plus
Bonus Points
Experience onboarding SaaS or AI tools into brand organizations
Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders
Exposure to customer training, onboarding documentation, or success enablement
Background supporting DTC, beauty, or wellness brands
What We Offer
Competitive compensation and early equity
Health, vision, and dental benefits + 401(k) match
Career mobility into customer leadership, solutions, or product
A hybrid team based in Palo Alto with flexibility for in‑office collaboration
Deep exposure to cutting‑edge AI tooling and the opportunity to shape its application inside brand teams
A collaborative, ambitious team defining a new category of AI‑native marketing infrastructure
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Marketing and Sales
Industries Technology, Information and Internet
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Base pay range: $110,000.00/yr - $180,000.00/yr
What You’ll Be Doing
Lead the full customer journey: onboarding, education, account strategy, workflow implementation, health monitoring, and renewals
Partner with marketing, brand, and social teams to translate goals into scalable, intelligent AI workflows
Help customers deploy AI agents for engagement, listening, creator tracking, and analytics
Monitor usage trends, surface insights, and ensure long‑term health and retention
Capture and relay structured product feedback to design and engineering
Build internal onboarding tools, case studies, and best practices to scale customer adoption
What We’re Looking For
3+ years in customer success, partnerships, or brand‑side digital leadership roles, especially at high‑growth startups or AI‑enabled companies
Deep understanding of social media and creator marketing dynamics—either from agency, brand, or SaaS‑side experience
Natural curiosity about AI and automation—you experiment with new tools and workflows and help others do the same
Strong written and verbal communicator who thrives in a fast‑paced, high‑context environment
Proven track record of performance and initiative; multiple promotions or cross‑functional project ownership
MBA preferred, and Ivy League or equivalent academic background is a plus
Bonus Points
Experience onboarding SaaS or AI tools into brand organizations
Familiarity with tools like OpenAI, Zapier, Notion, Slack, Linear, or internal workflow builders
Exposure to customer training, onboarding documentation, or success enablement
Background supporting DTC, beauty, or wellness brands
What We Offer
Competitive compensation and early equity
Health, vision, and dental benefits + 401(k) match
Career mobility into customer leadership, solutions, or product
A hybrid team based in Palo Alto with flexibility for in‑office collaboration
Deep exposure to cutting‑edge AI tooling and the opportunity to shape its application inside brand teams
A collaborative, ambitious team defining a new category of AI‑native marketing infrastructure
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Marketing and Sales
Industries Technology, Information and Internet
#J-18808-Ljbffr