Associate Client Success Director
Wursta, Austin, TX, United States
1 day ago Be among the first 25 applicants
Wursta aims to help companies navigate complex technology landscapes, especially within AI, to help those companies to scale their capabilities, and increase productivity. We specialize in providing a range of services including cloud services, managed services, custom development, cybersecurity, and AI solutions, with a focus on enabling digital transformation.
***Located in Austin, TX, this role offers a hybrid work arrangement***
We are searching for an experienced, self-motivated, detail-oriented, and results-driven Sr. Account Manager. An ideal candidate will learn fast, keep up with the latest technology developments, present confidently, communicate effectively, and ultimately keep our customers happy.
As Wursta's people manager of the client success team you will represent Wursta as our customer's dedicated solution-oriented advisor. You will create long-term, trusting relationships with our customers. The Sr. Account Manager’s role is to oversee a portfolio of assigned customers, gain knowledge of the customer’s technology initiatives and business needs, and seek to resolve client technical constraints by identifying value-added products and services to help their business innovate and grow.
Key Responsibilities Include:
Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization Identify expansion and up-sell opportunities, new use cases, and own renewing customer contracts Coordinate technical resources needed for up-sell opportunities and support issues Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Negotiate contracts and close agreements with C-Level stakeholders that maximize profits Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics to support revenue projections (e.g. quarterly sales results and annual forecasts) Work collaboratively with all cross-functional teams (Support, Services, Finance, Marketing) to maintain and grow customer’s ARR.
Required Skills:
4+ years of sales management experience 6+ years proven work experience in account management or customer success A proven track record of achieving team target of 3 to 6 million in revenue per quarter Strong ability to pitch and consult new service offerings to key accounts Excellent communication and presentation skills Attention to detail, strong organizational skills, and a bias for action A self-starter approach to work and the ability to adapt and thrive in a rapidly changing startup environment SaaS Experience
Preferred Qualifications:
MSP or Google Partner experience is a plus BA/BS or equivalent experience Google Workspace experience Cloud experience
Interview Process
At Wursta, we're all about positive experiences and creating value. We move fast and adapt to change like nobody's business. Here's what you can expect during our interview process:
Work Style Survey: As a required next step in our application process, please complete this brief survey to help us learn more about your work style: https://surveys.cultureindex.com/s/k49doDOqSj/109695 Initial Screen: You'll have a quick 20-30 minute chat with our hiring coordinator. It's just a chance to get to know each other and see if we're a good fit. Meet your manager: Next up, you'll spend 45 minutes with the hiring manager. This is your chance to learn more about the role and the team. Meet your peers: After that, you'll meet with members of the team for 60 minutes. This is a great opportunity to see the team dynamic and ask any questions you have. Interview with Senior Leadership: You'll then chat with the executive leader for 45 minutes. This is your chance to show off your skills and experience and learn more about the company's vision. Get a decision: We'll get back to you within the week to let you know what's next.
Our Values
We are driven and guided by our shared values:
Make it win-win Do it uncommonly well Remain humble Strive to be better We are one team Be accountable
Equal Employment Opportunity
Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at Wursta by 2x Get notified about new Director of Customer Success jobs in
Austin, TX . Global Director Customer Solutions & Implementation
Director, Implementations & Customer Success
Director, Implementations & Customer Success
Austin, Texas Metropolitan Area $100,000.00-$200,000.00 1 day ago Austin, TX $240,000.00-$300,000.00 4 months ago Director, Customer Success M&A Content, Training and Change
Austin, TX $121,000.00-$201,000.00 1 week ago Real Estate Director of Client Success Management
Austin, TX $55,000.00-$80,000.00 3 months ago Director, Software Development, Customer Service - Customer Engagement Technology
Director of Wine Operations and Hospitality
Dripping Springs, TX $85,000.00-$120,000.00 1 week ago Director of Operations @ Austin, TX - 6 Months with EXT - Onsite Role
Director of Strategic Operations, 2 Hour Learning (Remote) - $400,000/year USD
Director of Operations (Gun Violence Diversion)
Austin, Texas Metropolitan Area 3 days ago Director of Operations - Mobile Communications
Director, Scaled Operations (AI Operations)
Austin, TX $287,000.00-$330,000.00 1 week ago Director of Influencer Marketing (Agency)
Austin, Texas Metropolitan Area 9 hours ago Austin, TX $270,000.00-$280,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
***Located in Austin, TX, this role offers a hybrid work arrangement***
We are searching for an experienced, self-motivated, detail-oriented, and results-driven Sr. Account Manager. An ideal candidate will learn fast, keep up with the latest technology developments, present confidently, communicate effectively, and ultimately keep our customers happy.
As Wursta's people manager of the client success team you will represent Wursta as our customer's dedicated solution-oriented advisor. You will create long-term, trusting relationships with our customers. The Sr. Account Manager’s role is to oversee a portfolio of assigned customers, gain knowledge of the customer’s technology initiatives and business needs, and seek to resolve client technical constraints by identifying value-added products and services to help their business innovate and grow.
Key Responsibilities Include:
Act as a trusted advisor to customers and successfully establish relationships throughout the customer’s organization Identify expansion and up-sell opportunities, new use cases, and own renewing customer contracts Coordinate technical resources needed for up-sell opportunities and support issues Act as an escalation point for renewals strategy, critical account issues, and ongoing account planning Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Negotiate contracts and close agreements with C-Level stakeholders that maximize profits Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Forecast and track key account metrics to support revenue projections (e.g. quarterly sales results and annual forecasts) Work collaboratively with all cross-functional teams (Support, Services, Finance, Marketing) to maintain and grow customer’s ARR.
Required Skills:
4+ years of sales management experience 6+ years proven work experience in account management or customer success A proven track record of achieving team target of 3 to 6 million in revenue per quarter Strong ability to pitch and consult new service offerings to key accounts Excellent communication and presentation skills Attention to detail, strong organizational skills, and a bias for action A self-starter approach to work and the ability to adapt and thrive in a rapidly changing startup environment SaaS Experience
Preferred Qualifications:
MSP or Google Partner experience is a plus BA/BS or equivalent experience Google Workspace experience Cloud experience
Interview Process
At Wursta, we're all about positive experiences and creating value. We move fast and adapt to change like nobody's business. Here's what you can expect during our interview process:
Work Style Survey: As a required next step in our application process, please complete this brief survey to help us learn more about your work style: https://surveys.cultureindex.com/s/k49doDOqSj/109695 Initial Screen: You'll have a quick 20-30 minute chat with our hiring coordinator. It's just a chance to get to know each other and see if we're a good fit. Meet your manager: Next up, you'll spend 45 minutes with the hiring manager. This is your chance to learn more about the role and the team. Meet your peers: After that, you'll meet with members of the team for 60 minutes. This is a great opportunity to see the team dynamic and ask any questions you have. Interview with Senior Leadership: You'll then chat with the executive leader for 45 minutes. This is your chance to show off your skills and experience and learn more about the company's vision. Get a decision: We'll get back to you within the week to let you know what's next.
Our Values
We are driven and guided by our shared values:
Make it win-win Do it uncommonly well Remain humble Strive to be better We are one team Be accountable
Equal Employment Opportunity
Wursta provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Seniority level
Seniority level Director Employment type
Employment type Full-time Job function
Job function Other Referrals increase your chances of interviewing at Wursta by 2x Get notified about new Director of Customer Success jobs in
Austin, TX . Global Director Customer Solutions & Implementation
Director, Implementations & Customer Success
Director, Implementations & Customer Success
Austin, Texas Metropolitan Area $100,000.00-$200,000.00 1 day ago Austin, TX $240,000.00-$300,000.00 4 months ago Director, Customer Success M&A Content, Training and Change
Austin, TX $121,000.00-$201,000.00 1 week ago Real Estate Director of Client Success Management
Austin, TX $55,000.00-$80,000.00 3 months ago Director, Software Development, Customer Service - Customer Engagement Technology
Director of Wine Operations and Hospitality
Dripping Springs, TX $85,000.00-$120,000.00 1 week ago Director of Operations @ Austin, TX - 6 Months with EXT - Onsite Role
Director of Strategic Operations, 2 Hour Learning (Remote) - $400,000/year USD
Director of Operations (Gun Violence Diversion)
Austin, Texas Metropolitan Area 3 days ago Director of Operations - Mobile Communications
Director, Scaled Operations (AI Operations)
Austin, TX $287,000.00-$330,000.00 1 week ago Director of Influencer Marketing (Agency)
Austin, Texas Metropolitan Area 9 hours ago Austin, TX $270,000.00-$280,000.00 3 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr