DoorDash
Associate, Strategy & Operations, Merchant Onboarding & Experience
DoorDash, Denver, Colorado, United States, 80285
Associate, Strategy & Operations, Merchant Onboarding & Experience
Join to apply for the Associate, Strategy & Operations, Merchant Onboarding & Experience role at DoorDash.
About The Team The NV Onboarding & Experience Strategy & Operations team drives a fast, seamless onboarding experience for merchants across both Enterprise and SMB segments. We collaborate closely with cross‑functional partners to enhance visibility, streamline workflows, and reduce onboarding friction through scalable process and product improvements. Our mission is to ensure every merchant launches smoothly and efficiently, powered by data‑driven insights and strong operational alignment.
About The Role The SMB Onboarding Strategy & Operations (S&O) role focuses on improving the end‑to‑end onboarding experience for small and medium‑sized merchants by identifying process inefficiencies, building visibility tools, and driving scalable solutions across cross‑functional teams. This role acts as the single‑threaded owner for SMB onboarding, ensuring merchants are launched quickly, accurately, and with minimal friction through data‑driven insights, process automation, and clear ownership alignment.
Key Responsibilities
Process Visibility & SLA Tracking: Build dashboards to monitor true onboarding timelines, identify delays, and surface insights to inform process and tooling improvements.
Root Causing Blocked Cases: Develop a shared tracker for blocked cases, analyze trends, and work with cross‑functional partners to resolve issues and implement sustainable fixes.
Integrations Enablement: Design and refine onboarding workflows for new integration types (e.g., Shopify), and establish scalable processes as SMB Retail expands in 2026.
Product & Tooling Guidance: Translate workflow gaps into actionable product requirements for systems like SFDC, and advocate for automation that reduces manual work.
Cross‑Functional Collaboration: Partner with MXO, GTMT, IA, Sales, and Product to ensure end‑to‑end alignment on onboarding priorities and execution.
Data & Insights: Create and maintain onboarding performance dashboards to measure success and track progress toward SLAs and OKRs.
You will report into the Manager of the Onboarding S&O pod on our Merchant Onboarding & Experience S&O team in our New Verticals Business Development organization.
What You're Excited About
Drive meaningful impact by transforming how SMB merchants onboard — reducing friction, accelerating launch timelines, and improving the overall merchant experience.
Shape strategy and process from the ground up, building visibility tools, performance metrics, and scalable workflows that become the foundation for SMB onboarding excellence.
Collaborate cross‑functionally with Product, Sales, Ops, and GTMT to design solutions that balance speed, quality, and automation across the onboarding journey.
Own high‑visibility problem areas, using data to identify blockers and lead systemic, cross‑team improvements that directly impact business growth.
Be at the forefront of innovation, helping define the future of merchant onboarding as new integrations, verticals, and tooling capabilities are unlocked in 2026 and beyond.
We're Excited About You
You have 2+ years of experience in a fast‑paced environment, where you’ve built and optimized processes from the ground up.
You’re proficient in SQL and comfortable using data to uncover insights, measure impact, and inform operational or strategic decisions.
You thrive in dynamic, fast‑moving environments, adapting quickly while maintaining a high bar for execution and detail.
You’re a strong cross‑functional collaborator and possess a strategic and analytical mindset, able to diagnose root causes and translate findings into actionable, scalable solutions.
You have exceptional communication and stakeholder management skills, capable of influencing without authority across seniority levels and functions.
You’re systems‑and process‑oriented, with a knack for identifying inefficiencies and translating workflow pain points into clear product or tooling requirements.
You’re impact‑driven, motivated by improving merchant experiences and accelerating business outcomes through operational excellence.
You’re energized by ambiguity, eager to define structure, build visibility, and create sustainable frameworks that set the foundation for long‑term success.
We expect this position to be filled by January 17, 2026.
Compensation Base salary is localized according to employee work location. Salary range: $56,500—$95,000 USD.
Benefits DoorDash offers a comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.
Statement of Non‑Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.
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About The Team The NV Onboarding & Experience Strategy & Operations team drives a fast, seamless onboarding experience for merchants across both Enterprise and SMB segments. We collaborate closely with cross‑functional partners to enhance visibility, streamline workflows, and reduce onboarding friction through scalable process and product improvements. Our mission is to ensure every merchant launches smoothly and efficiently, powered by data‑driven insights and strong operational alignment.
About The Role The SMB Onboarding Strategy & Operations (S&O) role focuses on improving the end‑to‑end onboarding experience for small and medium‑sized merchants by identifying process inefficiencies, building visibility tools, and driving scalable solutions across cross‑functional teams. This role acts as the single‑threaded owner for SMB onboarding, ensuring merchants are launched quickly, accurately, and with minimal friction through data‑driven insights, process automation, and clear ownership alignment.
Key Responsibilities
Process Visibility & SLA Tracking: Build dashboards to monitor true onboarding timelines, identify delays, and surface insights to inform process and tooling improvements.
Root Causing Blocked Cases: Develop a shared tracker for blocked cases, analyze trends, and work with cross‑functional partners to resolve issues and implement sustainable fixes.
Integrations Enablement: Design and refine onboarding workflows for new integration types (e.g., Shopify), and establish scalable processes as SMB Retail expands in 2026.
Product & Tooling Guidance: Translate workflow gaps into actionable product requirements for systems like SFDC, and advocate for automation that reduces manual work.
Cross‑Functional Collaboration: Partner with MXO, GTMT, IA, Sales, and Product to ensure end‑to‑end alignment on onboarding priorities and execution.
Data & Insights: Create and maintain onboarding performance dashboards to measure success and track progress toward SLAs and OKRs.
You will report into the Manager of the Onboarding S&O pod on our Merchant Onboarding & Experience S&O team in our New Verticals Business Development organization.
What You're Excited About
Drive meaningful impact by transforming how SMB merchants onboard — reducing friction, accelerating launch timelines, and improving the overall merchant experience.
Shape strategy and process from the ground up, building visibility tools, performance metrics, and scalable workflows that become the foundation for SMB onboarding excellence.
Collaborate cross‑functionally with Product, Sales, Ops, and GTMT to design solutions that balance speed, quality, and automation across the onboarding journey.
Own high‑visibility problem areas, using data to identify blockers and lead systemic, cross‑team improvements that directly impact business growth.
Be at the forefront of innovation, helping define the future of merchant onboarding as new integrations, verticals, and tooling capabilities are unlocked in 2026 and beyond.
We're Excited About You
You have 2+ years of experience in a fast‑paced environment, where you’ve built and optimized processes from the ground up.
You’re proficient in SQL and comfortable using data to uncover insights, measure impact, and inform operational or strategic decisions.
You thrive in dynamic, fast‑moving environments, adapting quickly while maintaining a high bar for execution and detail.
You’re a strong cross‑functional collaborator and possess a strategic and analytical mindset, able to diagnose root causes and translate findings into actionable, scalable solutions.
You have exceptional communication and stakeholder management skills, capable of influencing without authority across seniority levels and functions.
You’re systems‑and process‑oriented, with a knack for identifying inefficiencies and translating workflow pain points into clear product or tooling requirements.
You’re impact‑driven, motivated by improving merchant experiences and accelerating business outcomes through operational excellence.
You’re energized by ambiguity, eager to define structure, build visibility, and create sustainable frameworks that set the foundation for long‑term success.
We expect this position to be filled by January 17, 2026.
Compensation Base salary is localized according to employee work location. Salary range: $56,500—$95,000 USD.
Benefits DoorDash offers a comprehensive benefits package including a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave, medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family‑forming assistance, and a mental health program.
Statement of Non‑Discrimination In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non‑binary or gender non‑conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently‑abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non‑discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection.
#J-18808-Ljbffr