Front Desk Customer Service Advisor New Atlanta, GA

DriveWhip is a mobility provider in Washington, DC with offices in multiple cities including Atlanta. We lease/rent vehicles to Uber, Lyft and other rideshare drivers. As a ground?floor member of an exciting new company, associates will tackle a variety of responsibilities within a fast?paced, startup culture. Our goal is to deliver superior customer service, respect, expertise and responsiveness. As a steward of our company, you will award every customer a positive rental experience. Position Summary

Youre the first face our customers see, the friendly voice that guides them, and the problem?solver who keeps everything running smoothly. As a Customer Experience Rockstar you provide top?note service, help drivers get behind the wheel, and ensure every rental experience is stress?free and smooth. From handling bookings to solving rental hiccups and keeping our fleet in check you juggle multiple responsibilities while keeping things fun and efficient. Youll also work closely with our service team and managers to ensure drivers always have the ride they need. Essential Duties and Responsibilities Help rideshare drivers find the perfect vehicle for their needs Manage and maintain the fleet to keep cars road?ready Problem?solve and assist drivers with any issues they face Keep operations running smoothly in a fun, startup atmosphere

Qualifications

Strong organizational, time?management, and multitasking abilities Proficient in Microsoft Office, Google Suite, or similar tools Detail?oriented accuracy in handling documents Exceptional communication and relationship?building skills High school diploma or GED required; admin/logistics experience is a plus Must be 21+, pass background & drug screening, and have a valid drivers license with a clean record

Physical Demands

Ability to sit and use typical desktop computing workspace equipment for extended periods Manual dexterity to operate a desktop workstation Ability to communicate verbally and in writing using virtual tools such as email, Google Meet, and Slack Ability to lift and carry up to 15 pounds, if required Reasonable accommodations will be made for qualified individuals with disabilities

Location

Atlanta, GA (required) Salary

$48,000 - $60,000 per year, depending on experience Equal?Employment?Opportunity Statement

Whip is proud to be an equal?opportunity employer. Whip is committed to providing equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. No person may be denied employment, advancement, termination, or other treatment because of race, color, religion, sex (including gender identity, gender expression, pregnancy, childbirth, breastfeeding status, or related medical conditions), age, sexual orientation, national origin, ancestry, marital status, military or veteran status, genetic information, disability (including physical or mental disability, medical condition, or medical leave), or any other characteristic protected by federal, state, or local law. These policies apply to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Consistent with our commitment to equal employment opportunity, Whip will make reasonable accommodations for qualified individuals with disabilities. If you require an accommodation to perform the essential functions of your job due to a disability, please contact People Operations at recruiting@drivewhip.com to request an accommodation. This EEO statement reaffirms our commitment to providing a workplace free from discrimination and harassment, in accordance with all applicable laws. We encourage all qualified candidates to apply for employment opportunities at Whip. #J-18808-Ljbffr