Mueller Water Products
Customer Experience Quotations Specialist
Mueller Water Products, Decatur, Illinois, United States, 62523
## Customer Experience Quotations SpecialistMueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Experience Department for a **Customer Experience Quotations Specialist**.
This position is located at Mueller's Shared Services Center in Decatur, Illinois and will report to the Customer Experience Quotations Supervisor.
* Prepare complete and accurate Salesforce quotation worksheets, based on information from field sales* Complete municipal bid documents for direct bids submitted by Mueller within specified deadlines* Complete miscellaneous bid-related documents* Confirm pricing on orders referencing quotes and provide backup to Customer Experience Quotations Supervisor and department co-workers, as needed.* Request Bid Bonds, Product Certifications, and Insurance Certificates as needed* Call field sales personnel to be aware of possible upcoming municipal bids or renewal opportunities* Check orders sent via email and EDI related to specific districts for accuracy on pricing* Perform miscellaneous tasks requested by Customer Experience Quotations Supervisor or Customer Experience Director* High school diploma or equivalent.* Previous work experience or other activities demonstrating the requirement of a strong communications background.* Intermediate computer experience with ability to quickly learn and navigate new computer programs.* Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.* Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.* Demonstrated organizational and time management skills* 2+ years of customer service, inside sales, or quotations experience.* Bachelor’s degree in business or communications-related field.* Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE) and/or Salesforce.* Familiarity with database programs such as Act/Outlook.* Experience with phone-based customer service support systems* Technical/Mechanical background #J-18808-Ljbffr
This position is located at Mueller's Shared Services Center in Decatur, Illinois and will report to the Customer Experience Quotations Supervisor.
* Prepare complete and accurate Salesforce quotation worksheets, based on information from field sales* Complete municipal bid documents for direct bids submitted by Mueller within specified deadlines* Complete miscellaneous bid-related documents* Confirm pricing on orders referencing quotes and provide backup to Customer Experience Quotations Supervisor and department co-workers, as needed.* Request Bid Bonds, Product Certifications, and Insurance Certificates as needed* Call field sales personnel to be aware of possible upcoming municipal bids or renewal opportunities* Check orders sent via email and EDI related to specific districts for accuracy on pricing* Perform miscellaneous tasks requested by Customer Experience Quotations Supervisor or Customer Experience Director* High school diploma or equivalent.* Previous work experience or other activities demonstrating the requirement of a strong communications background.* Intermediate computer experience with ability to quickly learn and navigate new computer programs.* Ability to work in a team setting and gain trust and respect of various persons throughout Mueller’s various locations and customer base.* Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner.* Demonstrated organizational and time management skills* 2+ years of customer service, inside sales, or quotations experience.* Bachelor’s degree in business or communications-related field.* Strong experience in mainframe programs that include inventory control – such as AS400/JD Edwards (JDE) and/or Salesforce.* Familiarity with database programs such as Act/Outlook.* Experience with phone-based customer service support systems* Technical/Mechanical background #J-18808-Ljbffr