Mueller Water Products
Customer Experience Quotations Specialist
Mueller Water Products, Decatur, Illinois, United States, 62526
Customer Experience Quotations Specialist
Mueller
Customer Experience Quotations Specialist Opening Water Products Division Hourly Rate: $27.50/hour Mueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Experience Department for a Customer Experience Quotations Specialist. This position is located at Mueller's Shared Services Center in Decatur, Illinois and will report to the Customer Experience Quotations Supervisor. The primary function of the Customer Experience Quotations Specialist is to prepare complete and accurate Salesforce quote worksheets for approval of special pricing requests. Additionally, this person will complete bid documents for direct quotations to municipalities and private water companies. Duties will include, but not be limited to, the following: Prepare complete and accurate Salesforce quotation worksheets, based on information from field sales Complete municipal bid documents for direct bids submitted by Mueller within specified deadlines Complete miscellaneous bid-related documents Confirm pricing on orders referencing quotes and provide backup to Customer Experience Quotations Supervisor and department co-workers, as needed. Request Bid Bonds, Product Certifications, and Insurance Certificates as needed Call field sales personnel to be aware of possible upcoming municipal bids or renewal opportunities Check orders sent via email and EDI related to specific districts for accuracy on pricing Perform miscellaneous tasks requested by Customer Experience Quotations Supervisor or Customer Experience Director Required Qualifications: High school diploma or equivalent. Previous work experience or other activities demonstrating the requirement of a strong communications background. Intermediate computer experience with ability to quickly learn and navigate new computer programs. Ability to work in a team setting and gain trust and respect of various persons throughout Mueller's various locations and customer base. Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner. Demonstrated organizational and time management skills Ideal Qualifications: 2+ years of customer service, inside sales, or quotations experience. Bachelor's degree in business or communications-related field. Strong experience in mainframe programs that include inventory control
such as AS400/JD Edwards (JDE) and/or Salesforce. Familiarity with database programs such as Act/Outlook. Experience with phone-based customer service support systems Technical/Mechanical background Applicants not meeting the "Required Qualifications" listed above will not be considered for this position. Primary work hours will be Monday through Friday, 8:00a
5:00p. This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.) No relocation assistance will be offered for this position. Individuals interested in this position should apply for this position through the Mueller Water Products' career portal. All resumes will be held in confidence and collected through the Mueller Water Products' Workday recruiting platform. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application. Mueller offers an excellent salary and benefits package. Benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more. Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department. This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.
Mueller
Customer Experience Quotations Specialist Opening Water Products Division Hourly Rate: $27.50/hour Mueller, the nation's leading manufacturer of flow control devices for the water and gas distribution industries, has an opening in our Customer Experience Department for a Customer Experience Quotations Specialist. This position is located at Mueller's Shared Services Center in Decatur, Illinois and will report to the Customer Experience Quotations Supervisor. The primary function of the Customer Experience Quotations Specialist is to prepare complete and accurate Salesforce quote worksheets for approval of special pricing requests. Additionally, this person will complete bid documents for direct quotations to municipalities and private water companies. Duties will include, but not be limited to, the following: Prepare complete and accurate Salesforce quotation worksheets, based on information from field sales Complete municipal bid documents for direct bids submitted by Mueller within specified deadlines Complete miscellaneous bid-related documents Confirm pricing on orders referencing quotes and provide backup to Customer Experience Quotations Supervisor and department co-workers, as needed. Request Bid Bonds, Product Certifications, and Insurance Certificates as needed Call field sales personnel to be aware of possible upcoming municipal bids or renewal opportunities Check orders sent via email and EDI related to specific districts for accuracy on pricing Perform miscellaneous tasks requested by Customer Experience Quotations Supervisor or Customer Experience Director Required Qualifications: High school diploma or equivalent. Previous work experience or other activities demonstrating the requirement of a strong communications background. Intermediate computer experience with ability to quickly learn and navigate new computer programs. Ability to work in a team setting and gain trust and respect of various persons throughout Mueller's various locations and customer base. Must be customer-oriented and have the ability to make quick decisions in a professional and confident manner. Demonstrated organizational and time management skills Ideal Qualifications: 2+ years of customer service, inside sales, or quotations experience. Bachelor's degree in business or communications-related field. Strong experience in mainframe programs that include inventory control
such as AS400/JD Edwards (JDE) and/or Salesforce. Familiarity with database programs such as Act/Outlook. Experience with phone-based customer service support systems Technical/Mechanical background Applicants not meeting the "Required Qualifications" listed above will not be considered for this position. Primary work hours will be Monday through Friday, 8:00a
5:00p. This position does have a 60-minute unpaid lunch. Overtime may be required on an intermittent basis. (This position is non-exempt and eligible for overtime pay.) No relocation assistance will be offered for this position. Individuals interested in this position should apply for this position through the Mueller Water Products' career portal. All resumes will be held in confidence and collected through the Mueller Water Products' Workday recruiting platform. Resumes mailed, faxed, or emailed will not be reviewed. Mueller Company will contact desired applicants to proceed in the hiring process. Please do not contact Mueller regarding the status of your application. Mueller offers an excellent salary and benefits package. Benefit offerings include medical, dental, and vision insurance, 401k plan with 5% Company match, Employee Stock Purchase Plan (ESPP), short-term and long-term disability benefits, vacation, 100% paid parental leave, tuition reimbursement program, student debt retirement matching, well-being program, Employee Assistance Program (EAP), company-provided life insurance, supplemental insurance at group rates, and more. Mueller Water Products, Inc., as well as its subsidiaries, are equal employment employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and/or expression), age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. In keeping with its obligations under applicable federal, state, and local law, Mueller will make reasonable accommodations for qualified individuals with disabilities. To request a reasonable accommodation at any time during the application or interview process, please contact a member of the Human Resources Department. This employer participates in E-Verify. E-Verify is a web-based system that allows employers to confirm the eligibility of their employees to work in the United States. The system compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records. This notice applies to all applicants and employees, including those hired to work remotely.