PENNYMAC
4 days ago Be among the first 25 applicants
About PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day Pennymac is looking for solution-focused, patient, and proactive listeners to join our
Customer Service
team. Taking care of our customers is at the core of every decision we make.
Customer Service Representatives (CSRs)
answer customer inquiries and resolve requests politely and timely. Additionally,
CSRs
have the opportunity and are expected to cross-sell Pennymac products to existing qualified customers. All
CSRs
are provided training support through dedicated coaches and a structured internal training program to ensure professional success.
The
CSR
role is a
full-time hourly position starting
at
$20/hour
with a performance incentive plan to potentially earn an extra
$400-$500+ per month . Pay ranges provided on job boards (e.g., Indeed, LinkedIn) may not accurately reflect Pennymac's compensation for this role.
As a Customer Service Representative, You Will
Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment
Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents
Conduct research to resolve and respond to customer inquiries accurately
Interact cross-departmentally to resolve customer requests, including escalations
Perform other related duties as assigned
Demonstrate behaviors that are aligned with the organization’s desired culture and values
Training
Structured 8 week training is provided in office and full attendance is a condition of employment
Direct coaching and support is provided throughout training to improve skills and build confidence and independence in the CSR role
Training is typically conducted Mon‑Fri from 7:00 am – 4:00 pm PST
Post‑Training Schedule
6:00 am – 3:00 pm PST Only
7:00 am – 4:00 pm PST & CT
8:00 am – 5:00 pm PST & CT
9:00 am – 6:00 pm PST & CT
Overtime Requirements
Normally 2 half‑day shifts on Saturdays each month
An additional hour during peak call volume days (e.g., Mondays, mid‑month, end of the month)
What You’ll Bring
Demonstrate patience, kindness, and understanding for customers during all interactions
Easily navigate multiple screens, find relevant data, and communicate clearly to customers
Computer proficiency, including Word and Excel
Deliver timely and accurate information in a fast‑paced environment
Critically think with strong negotiation and problem‑solving skills, mathematical aptitude, and sound judgment
Make decisions independently within set policy and procedures
Mortgage and/or financial services industry experience is a plus
Bi‑lingual Spanish is a plus; additional per‑call compensation may apply
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation
Lower in range – Building skills and experience in the role
Mid‑range – Experience and skills align with proficiency in the role
Higher in range – Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $36,000 – $45,000
Work Model OFFICE
Seniority level Not Applicable
Employment type Full-time
Job function Customer Service
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About PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.
At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.
A Typical Day Pennymac is looking for solution-focused, patient, and proactive listeners to join our
Customer Service
team. Taking care of our customers is at the core of every decision we make.
Customer Service Representatives (CSRs)
answer customer inquiries and resolve requests politely and timely. Additionally,
CSRs
have the opportunity and are expected to cross-sell Pennymac products to existing qualified customers. All
CSRs
are provided training support through dedicated coaches and a structured internal training program to ensure professional success.
The
CSR
role is a
full-time hourly position starting
at
$20/hour
with a performance incentive plan to potentially earn an extra
$400-$500+ per month . Pay ranges provided on job boards (e.g., Indeed, LinkedIn) may not accurately reflect Pennymac's compensation for this role.
As a Customer Service Representative, You Will
Provide exceptional support to our customers through polite and informative phone interactions in an inbound high volume call center environment
Provide account information to customers including, but not limited to, inquiries regarding loan payments, escrow, taxes, payoffs, and loan documents
Conduct research to resolve and respond to customer inquiries accurately
Interact cross-departmentally to resolve customer requests, including escalations
Perform other related duties as assigned
Demonstrate behaviors that are aligned with the organization’s desired culture and values
Training
Structured 8 week training is provided in office and full attendance is a condition of employment
Direct coaching and support is provided throughout training to improve skills and build confidence and independence in the CSR role
Training is typically conducted Mon‑Fri from 7:00 am – 4:00 pm PST
Post‑Training Schedule
6:00 am – 3:00 pm PST Only
7:00 am – 4:00 pm PST & CT
8:00 am – 5:00 pm PST & CT
9:00 am – 6:00 pm PST & CT
Overtime Requirements
Normally 2 half‑day shifts on Saturdays each month
An additional hour during peak call volume days (e.g., Mondays, mid‑month, end of the month)
What You’ll Bring
Demonstrate patience, kindness, and understanding for customers during all interactions
Easily navigate multiple screens, find relevant data, and communicate clearly to customers
Computer proficiency, including Word and Excel
Deliver timely and accurate information in a fast‑paced environment
Critically think with strong negotiation and problem‑solving skills, mathematical aptitude, and sound judgment
Make decisions independently within set policy and procedures
Mortgage and/or financial services industry experience is a plus
Bi‑lingual Spanish is a plus; additional per‑call compensation may apply
Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long‑term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.
Benefits That Bring It Home
Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships
To learn more about our benefits visit: https://pennymacnews.page.link/benefits
For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information
Compensation
Lower in range – Building skills and experience in the role
Mid‑range – Experience and skills align with proficiency in the role
Higher in range – Experience and skills add value above typical requirements of the role
Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.
Salary $36,000 – $45,000
Work Model OFFICE
Seniority level Not Applicable
Employment type Full-time
Job function Customer Service
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