LanceSoft, Inc.
Base pay range
$17.00/hr - $20.00/hr
Job Overview We are seeking a detail-oriented
Customer Service Representative
to support administrative and collections-related operations. This role involves processing taxpayer requests, handling inbound calls, performing account research, and ensuring accurate resolution of inquiries related to tax accounts and administrative support services.
The ideal candidate will be comfortable working in a
fast-paced, production-driven environment , managing multiple requests while maintaining accuracy and professionalism.
Key Responsibilities
Review and process incoming
collection-related email requests , including payment and return transfers, account research, refunds, levies, charge-offs, extensions, delinquency clearances, and account updates.
Prepare, file, review, and process
Administrative Support documentation , including payoff calculations and responses to general financial inquiries.
Answer and respond to
incoming taxpayer and internal calls , providing resolution via phone or written communication.
Research and respond to
tax clearance applications, collections maintenance requests, debt set-off inquiries , and other administrative support requests.
Utilize
multiple databases and online tools
to research taxpayer accounts and provide accurate payoff information.
Perform
data entry
into internal systems and databases supporting Administrative Support operations.
Track and document
individual production metrics and monthly work volumes .
Manage
record retention , including weekly processing of low-balance lien release reports.
Required Skills & Qualifications
Prior
tax-related experience
Basic math skills , including calculations and payoff amounts
Ability to handle
high-volume work
with accuracy and attention to detail
Strong written and verbal communication skills
Preferred Skills
Experience using
Google tools
(Docs, Sheets, Gmail)
Seniority level Associate
Employment type Contract
Job function Customer Service
Industries Government Administration, IT Services and IT Consulting, and Banking
#J-18808-Ljbffr
Job Overview We are seeking a detail-oriented
Customer Service Representative
to support administrative and collections-related operations. This role involves processing taxpayer requests, handling inbound calls, performing account research, and ensuring accurate resolution of inquiries related to tax accounts and administrative support services.
The ideal candidate will be comfortable working in a
fast-paced, production-driven environment , managing multiple requests while maintaining accuracy and professionalism.
Key Responsibilities
Review and process incoming
collection-related email requests , including payment and return transfers, account research, refunds, levies, charge-offs, extensions, delinquency clearances, and account updates.
Prepare, file, review, and process
Administrative Support documentation , including payoff calculations and responses to general financial inquiries.
Answer and respond to
incoming taxpayer and internal calls , providing resolution via phone or written communication.
Research and respond to
tax clearance applications, collections maintenance requests, debt set-off inquiries , and other administrative support requests.
Utilize
multiple databases and online tools
to research taxpayer accounts and provide accurate payoff information.
Perform
data entry
into internal systems and databases supporting Administrative Support operations.
Track and document
individual production metrics and monthly work volumes .
Manage
record retention , including weekly processing of low-balance lien release reports.
Required Skills & Qualifications
Prior
tax-related experience
Basic math skills , including calculations and payoff amounts
Ability to handle
high-volume work
with accuracy and attention to detail
Strong written and verbal communication skills
Preferred Skills
Experience using
Google tools
(Docs, Sheets, Gmail)
Seniority level Associate
Employment type Contract
Job function Customer Service
Industries Government Administration, IT Services and IT Consulting, and Banking
#J-18808-Ljbffr