Capital One
Senior Associate, Product Management - Customer Services & Strategy (US Card)
Capital One, Richmond, Virginia, United States, 23214
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Senior Associate, Product Management - Customer Services & Strategy (US Card)
role at
Capital One
17 hours ago Be among the first 25 applicants
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Do you dream of well‑designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.
Learn & Grow in Four Key Areas
Human Centered
– Collaborate with tech teams to build comprehensive acceptance criteria, identify and elevate any need for additional research to define future feature design, break down business epics into features and user stories, and drive the team toward the lowest effort or Minimum Viable Product (MVP) for a valid feature test.
Business Focused
– Demonstrate a growth mindset, use hypothesis‑driven assessment of data to ensure your product or feature delivers on real business needs, own and prioritize feature development roadmaps, and ensure all necessary processes and procedures are followed to manage risk.
Technology Driven
– Work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology. Collaborate with designers, technologists, data scientists and subject‑matter experts to build cutting‑edge solutions that help customers, and deliver well‑managed product platforms by understanding technology trends and architecture strategy.
Transformational Leadership
– Actively participate in horizontal forums, harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams, articulate a succinct product roadmap to deliver business value, and elevate your team’s results while becoming a product matter expert.
We want you if you are
Intellectually Curious: you ask why, explore, and are not afraid to blurt out crazy ideas or follow an email chain for weeks to find answers; comfortable with ambiguity and hungry to learn new challenges.
Communicator & Influencer: you can articulate complex ideas clearly for any audience, rally associates, and communicate priorities effectively.
Do-er: you bias toward action, try things, handle setbacks, stay focused on goals, and are well organized and able to multitask and prioritize work.
Passionate & Customer‑Focused: you care about growing others, bring people together around possibilities, enjoy shipping products, and connect with external or internal customers to fully understand their needs.
Learner: you have an appetite to learn new technologies while exhibiting humility when asking for help.
Team Player: you enjoy working with diverse people, drive the team toward a common goal, and prioritize relationships over personal achievement.
Basic Qualifications
Bachelor’s degree or military experience.
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.
Preferred Qualifications
Bachelor’s degree in computer science or engineering.
1+ years translating business strategy or analysis into consumer‑facing digital products.
1+ years of experience working on core product platforms powering digital experiences.
1+ years working with cross‑functional teams as a product owner in an agile development process.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Compensation & Benefits Chicago, IL: $99,100 – $113,100 for Sr. Associate, Product Management
McLean, VA: $109,000 – $124,400 for Sr. Associate, Product Management
New York, NY: $118,900 – $135,700 for Sr. Associate, Product Management
Richmond, VA: $99,100 – $113,100 for Sr. Associate, Product Management
This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives may be discretionary or non‑discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr
Senior Associate, Product Management - Customer Services & Strategy (US Card)
role at
Capital One
17 hours ago Be among the first 25 applicants
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Do you dream of well‑designed and intuitive products and customer experiences? Do you want to be the one who introduces change to help tens of millions of customers make smarter financial choices? Do you want to change the way people manage their money? If you answered yes to all of these questions, then product management at Capital One may be a fit for you.
Learn & Grow in Four Key Areas
Human Centered
– Collaborate with tech teams to build comprehensive acceptance criteria, identify and elevate any need for additional research to define future feature design, break down business epics into features and user stories, and drive the team toward the lowest effort or Minimum Viable Product (MVP) for a valid feature test.
Business Focused
– Demonstrate a growth mindset, use hypothesis‑driven assessment of data to ensure your product or feature delivers on real business needs, own and prioritize feature development roadmaps, and ensure all necessary processes and procedures are followed to manage risk.
Technology Driven
– Work autonomously in an agile environment to conduct research and develop features that utilize new and evolving technology. Collaborate with designers, technologists, data scientists and subject‑matter experts to build cutting‑edge solutions that help customers, and deliver well‑managed product platforms by understanding technology trends and architecture strategy.
Transformational Leadership
– Actively participate in horizontal forums, harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams, articulate a succinct product roadmap to deliver business value, and elevate your team’s results while becoming a product matter expert.
We want you if you are
Intellectually Curious: you ask why, explore, and are not afraid to blurt out crazy ideas or follow an email chain for weeks to find answers; comfortable with ambiguity and hungry to learn new challenges.
Communicator & Influencer: you can articulate complex ideas clearly for any audience, rally associates, and communicate priorities effectively.
Do-er: you bias toward action, try things, handle setbacks, stay focused on goals, and are well organized and able to multitask and prioritize work.
Passionate & Customer‑Focused: you care about growing others, bring people together around possibilities, enjoy shipping products, and connect with external or internal customers to fully understand their needs.
Learner: you have an appetite to learn new technologies while exhibiting humility when asking for help.
Team Player: you enjoy working with diverse people, drive the team toward a common goal, and prioritize relationships over personal achievement.
Basic Qualifications
Bachelor’s degree or military experience.
At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering.
Preferred Qualifications
Bachelor’s degree in computer science or engineering.
1+ years translating business strategy or analysis into consumer‑facing digital products.
1+ years of experience working on core product platforms powering digital experiences.
1+ years working with cross‑functional teams as a product owner in an agile development process.
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Compensation & Benefits Chicago, IL: $99,100 – $113,100 for Sr. Associate, Product Management
McLean, VA: $109,000 – $124,400 for Sr. Associate, Product Management
New York, NY: $118,900 – $135,700 for Sr. Associate, Product Management
Richmond, VA: $99,100 – $113,100 for Sr. Associate, Product Management
This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives may be discretionary or non‑discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Eligibility varies based on full‑ or part‑time status, exempt or non‑exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One’s recruiting process, please send an email to Careers@capitalone.com.
Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
#J-18808-Ljbffr