Cox Automotive Inc.
Join to apply for the
Billing Specialist II
role at
Cox Automotive Inc.
Fleet Services by Cox Automotive keeps your fleet moving! Headquartered in Indianapolis,
Fleet Services by Cox Automotive (FSCA)
has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy‑du‑tied trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers, each offering services such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in‑house call‑center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
FSCA is currently hiring a
Billing Specialist II . As a Billing Specialist II, you will be accountable for creating invoices from repair orders, submitting them to customers for approval and/or payment with required documentation, and assisting technicians to create and submit estimates.
Duties & Responsibilities
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, and repairs required. Enter ROs into the service database system.
Verify technicians have selected the correct VMRS code and that billing hours are in line with standard repair times.
Prepare actual invoices from created ROs by applying customer‑specific rates and mark‑ups.
Improve RO quality by identifying weak points, editing ROs to eliminate customer disputes, and ensuring invoices reflect full service amounts.
Reach out to technicians and Mobile Technician Leaders for required information to process invoices.
Create vehicle repair service estimates based on information from Mobile Technicians and Customers.
Communicate with customers via email, fax, or phone to retrieve purchase order approvals and discuss billing issues.
Gather necessary paperwork and upload it into the system for records.
Requirements
High School Diploma/GED and 3 years of experience in a related field, or a combination of education and experience as specified (e.g., any degree beyond HS and up to 1 year of experience, or 5 years experience).
Proficient with Mitchell One or similar estimating systems.
Strong written, verbal, and phone communication and customer service skills.
Proficient computer skills (MS Office, email, typing, software navigation) for generating estimates and processing invoices.
A sense of urgency, action‑oriented with minimal planning.
Existing knowledge of standard repair times (SRT) for common services.
Experience in service writing preferred.
Works well independently and within a team environment.
Ability to perform basic arithmetic in all units of measure.
Maintains a professional but friendly demeanor.
Strong interpersonal and customer service skills.
Clear and effective communication.
Pays close attention to detail.
Remains calm and polite when dealing with frustrated customers and technicians.
Compensation Hourly base pay rate: $20.10 – $30.10 per hour. The hourly base rate may vary within the anticipated range based on location and candidate qualifications. The position may be eligible for additional compensation such as commission and incentive programs.
Benefits Employees are eligible for a minimum of 6.67 hours of paid time off each month and seven paid holidays annually. Additional paid time off is available for bereavement, voting, jury duty, volunteer work, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
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Billing Specialist II
role at
Cox Automotive Inc.
Fleet Services by Cox Automotive keeps your fleet moving! Headquartered in Indianapolis,
Fleet Services by Cox Automotive (FSCA)
has grown to become one of the largest fleet maintenance companies in the country. FSCA is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy‑du‑tied trucks and trailers. FSCA also services customers utilizing its 20+ nationwide service centers, each offering services such as accident repair, paint, refurbishment, and heavy mechanical repair. Supported by a 24/7 in‑house call‑center, FSCA provides maintenance scheduled and unscheduled services to fleets anywhere, anytime.
FSCA is currently hiring a
Billing Specialist II . As a Billing Specialist II, you will be accountable for creating invoices from repair orders, submitting them to customers for approval and/or payment with required documentation, and assisting technicians to create and submit estimates.
Duties & Responsibilities
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, and repairs required. Enter ROs into the service database system.
Verify technicians have selected the correct VMRS code and that billing hours are in line with standard repair times.
Prepare actual invoices from created ROs by applying customer‑specific rates and mark‑ups.
Improve RO quality by identifying weak points, editing ROs to eliminate customer disputes, and ensuring invoices reflect full service amounts.
Reach out to technicians and Mobile Technician Leaders for required information to process invoices.
Create vehicle repair service estimates based on information from Mobile Technicians and Customers.
Communicate with customers via email, fax, or phone to retrieve purchase order approvals and discuss billing issues.
Gather necessary paperwork and upload it into the system for records.
Requirements
High School Diploma/GED and 3 years of experience in a related field, or a combination of education and experience as specified (e.g., any degree beyond HS and up to 1 year of experience, or 5 years experience).
Proficient with Mitchell One or similar estimating systems.
Strong written, verbal, and phone communication and customer service skills.
Proficient computer skills (MS Office, email, typing, software navigation) for generating estimates and processing invoices.
A sense of urgency, action‑oriented with minimal planning.
Existing knowledge of standard repair times (SRT) for common services.
Experience in service writing preferred.
Works well independently and within a team environment.
Ability to perform basic arithmetic in all units of measure.
Maintains a professional but friendly demeanor.
Strong interpersonal and customer service skills.
Clear and effective communication.
Pays close attention to detail.
Remains calm and polite when dealing with frustrated customers and technicians.
Compensation Hourly base pay rate: $20.10 – $30.10 per hour. The hourly base rate may vary within the anticipated range based on location and candidate qualifications. The position may be eligible for additional compensation such as commission and incentive programs.
Benefits Employees are eligible for a minimum of 6.67 hours of paid time off each month and seven paid holidays annually. Additional paid time off is available for bereavement, voting, jury duty, volunteer work, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.
#J-18808-Ljbffr