Hybrid Service Desk Analyst I - IT Support

A state government agency in Massachusetts is looking for a Service Desk Analyst to serve as the primary contact for technical assistance. This role includes providing Tier 1 support, troubleshooting, and escalating complex issues to higher-tier teams. Candidates should have at least one year of relevant experience and possess strong communication skills. A comprehensive benefits package and potential hybrid work schedule are offered. #J-18808-Ljbffr