Clark's Termite & Pest Control
Customer Loyalty Representative - On-site
Clark's Termite & Pest Control, Shallotte, North Carolina, us, 28459
Customer Loyalty Representative – On‑site
Clark's Termite & Pest Control is looking for a full‑time Customer Service Representative to join our growing team in the Ocean Isle Beach, Shallotte, Supply, and Calabash areas.
Job Summary
As a Customer Service Representative, you will be the contact and face of the company for our customers, providing awesome customer service in a timely, upbeat, and friendly manner. You will help customers schedule appointments, assist with general billing questions, and deliver an overall great experience. After each interaction, we want to make the customer feel valued and appreciated.
What You Bring To The Table
A knack for outside‑the‑box thinking and a love of problem‑solving & creativity
Answering questions, scheduling services, and addressing concerns as the first point of contact
Assisting technicians with customer accounts and making outbound calls regarding billing and appointments
Monitoring emails and responding to customers via email in a timely fashion
Delivering a great customer experience every time
Deescalating calls or directing them to the proper department for assistance
Communicating closely with the field team, managers, sales team, and other departments
Educating customers on service plans, minor pest knowledge, and general information about Strand Termite & Pest Control
Assisting teammates and managers whenever needed
Job Responsibilities
Practice honesty, integrity, and passion every day
Assist customers with a friendly, upbeat, and helpful attitude each time
Resolve a customer's call or email in a timely and accurate fashion
Communicate and share information professionally and kindly among teammates while following the manager's instructions
Take the initiative to research, investigate, and come up with solutions to solve our customers' problems
Utilize and become familiar with technology new and old, including Microsoft Teams, Outlook, Front, Pest Pac, and other programs crucial to our Customer Care Center
Job Requirements
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi‑task and thrive in a fast‑paced environment
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer‑focused
Strong verbal and written communication skills
Education And Experience
High school diploma or GED
Two or more years of administrative/office experience (call center experience preferred)
What Do We Offer
Medical, dental, and vision insurance plan options to fit your individual needs
Health Savings Plans (HSA) available with qualified plans for medical expenses
Competitive compensation
100% company‑paid life insurance policy
Paid time off including eight paid holidays
A peer‑to‑peer employee recognition program
Strand Termite & Pest Control is an Equal Opportunity Employer.
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Job Summary
As a Customer Service Representative, you will be the contact and face of the company for our customers, providing awesome customer service in a timely, upbeat, and friendly manner. You will help customers schedule appointments, assist with general billing questions, and deliver an overall great experience. After each interaction, we want to make the customer feel valued and appreciated.
What You Bring To The Table
A knack for outside‑the‑box thinking and a love of problem‑solving & creativity
Answering questions, scheduling services, and addressing concerns as the first point of contact
Assisting technicians with customer accounts and making outbound calls regarding billing and appointments
Monitoring emails and responding to customers via email in a timely fashion
Delivering a great customer experience every time
Deescalating calls or directing them to the proper department for assistance
Communicating closely with the field team, managers, sales team, and other departments
Educating customers on service plans, minor pest knowledge, and general information about Strand Termite & Pest Control
Assisting teammates and managers whenever needed
Job Responsibilities
Practice honesty, integrity, and passion every day
Assist customers with a friendly, upbeat, and helpful attitude each time
Resolve a customer's call or email in a timely and accurate fashion
Communicate and share information professionally and kindly among teammates while following the manager's instructions
Take the initiative to research, investigate, and come up with solutions to solve our customers' problems
Utilize and become familiar with technology new and old, including Microsoft Teams, Outlook, Front, Pest Pac, and other programs crucial to our Customer Care Center
Job Requirements
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
The ability to multi‑task and thrive in a fast‑paced environment
The ability to effectively manage your time, prioritize multiple tasks, and maximize performance while remaining customer‑focused
Strong verbal and written communication skills
Education And Experience
High school diploma or GED
Two or more years of administrative/office experience (call center experience preferred)
What Do We Offer
Medical, dental, and vision insurance plan options to fit your individual needs
Health Savings Plans (HSA) available with qualified plans for medical expenses
Competitive compensation
100% company‑paid life insurance policy
Paid time off including eight paid holidays
A peer‑to‑peer employee recognition program
Strand Termite & Pest Control is an Equal Opportunity Employer.
#J-18808-Ljbffr